As a precautionary measure in line with prevention efforts taking place across China, we are temporarily closing Shanghai Disneyland park out of consideration for the health and safety of our guests and Cast Members. We are in close contact with health officials and the local government about the situation and will announce a reopening date once they determine it is advisable. In the interim, we will be providing refunds to guests who have booked tickets to the park or rooms at our resort hotels.
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
Temporary Closure of Shanghai Disneyland, Disneytown including Walt Disney Grand Theatre and Wishing Star Park - January 30, 2020
As a precautionary measure in line with prevention efforts taking place across China, we are temporarily closing Shanghai Disneyland park out of consideration for the health and safety of our guests and Cast Members. We are in close contact with health officials and the local government about the situation and will announce a reopening date once they determine it is advisable. In the interim, we will be providing refunds to guests who have booked tickets to the park or rooms at our resort hotels.
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
View Detailed Procedure & Guidelines

Ticket Terms and Conditions of Disney’s BEAUTY AND THE BEAST musical Mandarin production

Unless otherwise provided by law, tickets and other entitlements are non-transferable, non-exchangeable and non-refundable without our permission. They are void if altered. All persons entering the theatre, regardless of their age, must have a ticket. Each ticket permits one entry to the Walt Disney Grand Theatre at the corresponding entitlement date and time. In the event of a cancellation or rescheduling of the applicable production, we shall not be required to issue a refund, provided that ticket holders are given the right to attend a rescheduled performance of the same production. No photography, videography or recording devices of any kind are allowed in the theatre. To ensure safety and order in the theatre, or if we believe circumstances so require, we reserve the right to deny admission, or to require a person already admitted to leave the theatre. We may photograph, film, videotape and/or record in the theatre. Your entry into the theatre constitutes your consent to be filmed, photographed and/or recorded, and to our use of these images and/or sound recordings, which may capture your portrait and/or voice, for our internal business, administrative and operational purposes, or for the purposes of meeting the legal, safety or security requirements, or for any other legitimate purposes. Admission to Walt Disney Grand Theatre is subject to other rules and regulations as may be posted in the theatre. All prices are in Chinese Yuan. Ticket orders are not confirmed until a confirmation number is received. Guests must be aged 18 years or older to purchase tickets on the website. These terms and conditions are subject to change at any time. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed. For the purposes of these terms and conditions, “we” and “our” means “Shanghai International Theme Park Company Limited”.