If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.
For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on July 25 and/or July 26, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding! Please travel safe and we look forward to seeing you soon!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon In-Fa, on that date. Communications will be made accordingly in a timely manner.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.
For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on July 25 and/or July 26, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding! Please travel safe and we look forward to seeing you soon!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon In-Fa, on that date. Communications will be made accordingly in a timely manner.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Shanghai Disneyland Hotel
Recreation
Dining with Disney Characters
Make memories for a lifetime as you join some Disney friends for enchanting Character Dining experiences. Be part of the magical moments as Disney Characters welcome Guests dining at Lumiére’s Kitchen! For more on Character appearances and locations, please inquire at the Front Desk.
Hakuna Matata Oasis
Come have a roaring good time! Inspired by Disney’s The Lion King, this way-cool water play area and hedge maze is where kids can go wild and their imaginations can roam free.
King Triton Pool
Splash, swim and cool off “under the sea” in our magnificent Little Mermaid-themed indoor pool. The splendidly tiled grotto design makes this a beautiful and refreshing way to unwind before or after a day at the theme park.
Live Music
Sit and relax as our pianist entertains Guests in the lobby with popular renditions at select occasions… or simply enjoy the music as you come and go. And all day long, you’ll hear recorded selections of delightful Disney music classics all around the hotel.
Fun for Young Minds
During select hours of the day, it’s playtime inside Mickey Mouse Playhouse. So join us in this family-friendly space filled with toys, games, puzzles, arts and crafts…and so much more!
Mickey Mouse Playhouse is available exclusively for Shanghai Disneyland Hotel guests, and is open daily from 08:00 to 11:00 and 13:00 to 20:00.
Please note: No childcare or supervision will be provided. An adult must accompany children under the age of 13 years old. A maximum of 20 children can be accommodated, with two adults allowed per child.
Tinker Bell Gifts
Sprinkle some pixie dust on your stay at Shanghai Disneyland Hotel! At Tinker Bell Gifts, you are invited to find your happy thought in this Disney Fairies-themed store offering collectibles, apparel and Disney PhotoPass image redemption.
Disneytown
Come and enjoy a shopping dining, and entertainment district located close to Shanghai Disneyland Hotel! From a tantalizing selection of fine Shanghai dining to international favorites, from affordable luxury to fast fashion options, Disneytown is where magical delights await you. Close by, you will find an outdoor, Mickey-inspired play area that is the perfect place for kids aged 2 to 12 years old (inclusive) to explore and have fun climbing, sliding, seesawing and more!
Wishing Star Park
Just a step away from Shanghai Disneyland Hotel, Wishing Star Park is a scenic recreational area with beautiful gardens, a two and half kilometers walking path and the glittering Wishing Star Lake. You can take a stroll around the lake or rent a boat for a relaxing ride. Don’t forget to snap a selfie with Wishing Star Lake’s larger-than-life resident – the 11-meter tall giant floating Donald Duck in this signature sailor outfit. Your little ones are sure to love the adventurous Dragonfly Playground as well.
Shanghai Village
A unique luxury outlet shopping destination that hosts around 200 boutiques showcasing world-class international and Asian fashion and lifestyle brands with great discounts all year round. Shanghai Village is a great day out shopping for the entire family. Hotel guests can easily commute between Shanghai Village and Shanghai Disneyland Hotel with the exclusive Didi shuttle service. Guests who stay in the suite or executive rooms can also enjoy four VIP services in Shanghai Village, including shopping ambassador, hands-free shopping etc.
Map
Hotel Address
+86-21-2099-8002
