An Automated External Defibrillator (AED) is a portable medical device that can save the life of a person under sudden cardiac arrest. By issuing a strong electric current to the heart, it can restore a normal rhythm. AED units can be found near each bank of elevators on the lobby level, as well as on floors 3 and 5. AEDs can also be found in the fitness center, in Aurora on floor 7 and Cinderella Ballroom. Upon check-in, please see the hotel Guide Map for specific locations or visit the Front Desk for more information.
For your convenience, there is a 24-hour cash machine located in the lobby. In addition, you’ll find a number of ATMs throughout Shanghai Disney Resort.
The Bell Desk, located in the hotel lobby near the Front Desk, is here to assist you with your luggage when checking into or out of the Shanghai Disneyland Hotel. We are also happy to hold luggage for Guests prior to or after their hotel stay while visiting Shanghai Disney Resort.
If you need to work or send correspondence while a Guest of the Resort hotel, we offer computer and printing services for a nominal fee. Please visit the Concierge Desk for assistance.
The Concierge Desk, located in the main lobby, is available to help Guests have a worry-free visit. Please stop by with any questions about your Resort hotel, Shanghai Disney Resort or the surrounding area. We can also help you:
You can exchange foreign currencies at the Front Desk in the main lobby 24 hours a day.
Dry cleaning and valet laundry services are available inside the Resort hotel. You’ll find laundry bags and price lists located in your room. Services are charged to your Guest account and are payable at checkout. For more information—including pricing details and pick-up arrangements—please contact Guest Services using your Guest room telephone.
For Guests with electric automobiles, a complimentary self-service charging station is located in the parking garage.
Disney Cast Members are available 24 hours a day to answer your questions and make your vacation as enjoyable and worry-free as possible. Visit the Concierge Desk during operating hours or contact Guest Services any time of day or night using your Guest room phone for assistance with:
Get pampered with royal treatment and premium services when you choose to stay on the 2 top floors of the Shanghai Disneyland Hotel as a member of the Magic Kingdom Club. An additional fee applies for Guest rooms on Magic Kingdom Club-level floors, where special amenities include:
Access to our exclusive Magic Kingdom Lounge, where you can enjoy complimentary:
Special Members-only benefits like:
Personalized Concierge services including:
Visit the Concierge Desk to reserve limousine transportation throughout Shanghai Disney Resort and beyond.
Items found at the Shanghai Disneyland Hotel can be reclaimed at the Lost and Found. Please visit the Concierge Desk in the lobby or contact Guest Services using your Guest room phone for assistance.
You can buy stamps, mail postcards and letters, and send and receive packages at the Concierge Desk in the main lobby.
A state-of-the-art conference center will be available for special events and corporate meetings. Facilities will include the Cinderella Ballroom, Rose Garden, Dreams meeting room and Crown Room hospitality suite. With superior accommodations and the excitement of Shanghai Disneyland so close by, Shanghai Disney Resort makes an ideal destination for your meeting or event. For more information, please check back in the near future!
Instead of carrying purchases with you, you can have merchandise you buy at Shanghai Disneyland conveniently delivered to your Resort hotel at no extra charge. Just notify the Cast Member assisting you with the purchase, and your items will be delivered for you to pick up at Tinker Bell Gifts in the Shanghai Disneyland Hotel lobby by the end of the day.
Parking is complimentary and reserved exclusively for Guests of the Shanghai Disneyland Hotel.
Shanghai Disneyland Hotel Guests can enjoy a complimentary water taxi ride between hotel and the theme park.Complimentary wheelchair-accessible shuttle service departs several times each hour, connecting your Resort hotel with Shanghai Disneyland, Disneytown and Wishing Star Park.
Contact Guest Services using your Guest room telephone or inquire at the Concierge Desk for daily schedules and more.
The Shanghai Disneyland Hotel offers accessibility services and accessible accommodations for Guests with disabilities. These include accessible travel paths across the Resort, such as the parking lot, lobby, restaurants and shopping locations. We offer wheelchair-accessible Guest rooms in several categories that feature lower beds and grab bars in the toilet and shower area. In addition, we also offer rooms for Guests who are hearing-impaired.
Located off the main lobby, Tinker Bell Gifts offers a magical assortment of souvenirs, clothing and sundries. The shop and its enchanting design are inspired by the beloved fairy first seen in Disney’s 1953 animated classic, Peter Pan. Fly by for a wide variety of unique merchandise for pixies and pirates alike.
Designated smoking areas can be found throughout the Shanghai Disneyland Hotel. For the comfort of all Guests, smoking is only permitted in these clearly marked, specially selected locations. When checking in, please ask at the Front Desk for more specific information.
Just steps from the Shanghai Disneyland Hotel, the Cinderella Ballroom, our beautifully landscaped Rose Garden and Gazebo, and the Pond of Good Wishes create a wedding venue unlike any other. With superior accommodations for your guests and all the delights of Shanghai Disney Resort nearby, you’re sure to discover a romantic and dreamlike location to celebrate your special occasion. For more information on Weddings—including event planning details—please check back again in the future!
Complimentary wireless Internet access is available in Guest rooms and in many public areas throughout your Resort hotel, including the main lobby and restaurants.
For connection assistance, contact Guest Services using your Guest room telephone or ask at the Concierge Desk.