Shanghai Disneyland has resumed operations on November 25, 2022. For ticket information, please refer to the Shanghai Disney Resort official website, app, Weixin/WeChat account, the resort’s Reservation Center, or contact the resort’s official travel trade partners.
Toy Story Hotel also resumed operations, with reservation services available for guest check-in from 15:00 onwards on November 25.
The re-opening of Shanghai Disneyland and Toy Story Hotel, together with the recent re-opening of Disneytown, Wishing Star Park and Shanghai Disneyland Hotel marks Shanghai Disney Resort's return to full operations.
We continue to operate with limited daily capacity and to implement enhanced health and safety measures. Select attractions, live entertainment, restaurants and retail locations may not be available or will operate at reduced capacity. Please check the resort’s official app for the most up-to-date information.
Guests are required to strictly follow the pandemic control measures. On arrival each guest must undergo a temperature check, display their green Shanghai Health QR Code, scan venue codes when entering the theme park and other designated locations, and during their visit wear masks and follow social distancing requirements. According to the latest direction from the new district pandemic prevention authority, all guests entering Shanghai Disneyland will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours (from result time), effective November 25, 2022. All guests entering other areas of Shanghai Disney Resort will continue to be required to display negative NAT taken within 72 hours (from result time).
For guests whose travel plans were impacted during the closure period, you may contact the original purchase channel with your enquiries or to request a refund or exchange.
The Cast and Imagineers of Shanghai Disney Resort thank you for your patience and understanding and we are excited to welcome you back!
Shanghai Disney Resort
November 25, 2022
Required pandemic measures
Shanghai Disney Resort continues its enhanced health and safety measures, in accordance with the latest government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- According to the latest direction from the new district pandemic prevention authority, all guests entering Shanghai Disneyland will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours (from result time), effective November 25, 2022. All guests entering other areas of Shanghai Disney Resort will continue to be required to display negative NAT taken within 72 hours (from result time), special groups such as children under three years old may be exempted from NAT screening. Guests are strongly recommended to register for their Shanghai Health QR Code via the Suishenban App, Weixin/WeChat or Alipay prior to their arrival. For guests without a smart phone, please bundle your QR code with a family member via the Suishenban App, Weixin/WeChat or Alipay, and an offline Suishenma, applied via the Government Online-Offline Shanghai (“Yiwangtongban”) platform, with valid NAT information will also be accepted. Guests using the offline Suishenma will be required to present it to our onsite Cast to scan and verify the information as well as to present a valid government ID at the same time;
- All persons who arrived in/returned to Shanghai within five days or less must strictly follow the “Further Enhancement of Health Management of Persons Arriving/Returning to Shanghai” measures issued by the Shanghai Municipal Pandemic Prevention and Control Leading Group on November 22, 2022. Based on these latest measures, guests who arrived in/returned to Shanghai within five days or less and plan to visit Shanghai Disney Resort:
1. may visit Shanghai Disneyland and enjoy the majority of park experiences, except for dining in indoor restaurants. These guests may only enjoy food and beverage available at outdoor vending locations;
2. may visit the public areas of Disneytown, but are not permitted to enter indoor restaurant or retail locations; Guests may however order food and beverages at the entrance to select restaurants;
3. may visit and stay at the two resort hotels, but are not permitted to enter restaurants, retail locations or recreational facilities including the hotel swimming pool, gym or play rooms. These guests may however order room service to enjoy our in-room hotel food and beverages offerings.
4. are not permitted to attend banquet or catered event hosted at the resort hotels.
A kind reminder that it is the responsibility of each guest to carefully monitor the latest government-issued pandemic prevention and control measures to ensure they are fully compliant with all guidelines.
- According to the government guidelines, Guests and any accompanying persons are not allowed to enter Shanghai Disney Resort if any guest in their party holds a red Shanghai Health QR Code (“Suishenma”);
- All guests will also be required to scan the “Venue Code” and present a green code to Cast, or present the Shanghai Health QR Code to onsite Cast for scanning to confirm the validity, upon entering Shanghai Disney Resort. Additional scanning of the Venue Code may also be required upon entering different locations across the resort;
- According to The Covid-19 Prevention and Control Guidelines for A-level Scenic Spots in Shanghai (Second Edition of 2022), all guests who have a history of overseas travel and residence within 8 days prior to their visits or have a history of travel or residence in the counties (cities, districts or banners) where high-risks areas are located within 7 days prior to their visits may not be allowed to enter Shanghai Disney Resort.
- All hotel guests, will be required to present their green Shanghai Health QR Code, a negative Nucleic Acid Test (NAT) taken within 72 hours (from result time) and to complete the scanning of the “Venue Code” upon entering the hotels at Shanghai Disney resort each and every time, special groups such as children under three years old may be exempted from negative NAT screening. Only guests who have completed scanning of the “Venue Code” with a green Shanghai Health QR Code and have presented a negative NAT taken within 72 hours will be allowed to enter the hotels at the resort. In order to comply with government guidelines for tourism and hospitality industry, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Additionally, all guests are required to present their green Telecommunication Data Based Travel Itinerary Card (Travel Itinerary Card) and complete the Health Declaration Form during check-in at the Front Desk and Magic Kingdom Lounge. If you are not able to complete the scanning of the “Venue Code”, or are unable to present a green Shanghai Health QR Code, a negative NAT taken within 72 hours, a green Travel Itinerary Card, or if you have traveled to one of the high-risk areas affected by COVID-19 in the past 7 days, you may not able to check in. In accordance with local government directives, if you develop a fever or a fever with the following symptoms: cough, cough up sputum, runny nose, sore throat, chest aches & tension during your stay at one of our resort hotels, you will be asked to seek medical attention at a designated medical clinic.
- All locations operate at controlled capacity during this period;
- All guests will continue to be required to undergo temperature screening upon entering Shanghai Disney Resort;
- All guests will be required to wear masks during their entire visit to the resort in both indoor and outdoor settings, except when dining;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- All Cast Members at Shanghai Disney Resort, tenant employees at Disneytown and third-party vendors will be required to undergo regular NAT and antigen tests as well as conduct temperature screening and recording following government requirements;
- Sanitization and disinfection will be increased and strengthened throughout the resort.
Shanghai Disneyland has resumed operations on November 25, 2022. For ticket information, please refer to the Shanghai Disney Resort official website, app, Weixin/WeChat account, the resort’s Reservation Center, or contact the resort’s official travel trade partners.
Toy Story Hotel also resumed operations, with reservation services available for guest check-in from 15:00 onwards on November 25.
The re-opening of Shanghai Disneyland and Toy Story Hotel, together with the recent re-opening of Disneytown, Wishing Star Park and Shanghai Disneyland Hotel marks Shanghai Disney Resort's return to full operations.
We continue to operate with limited daily capacity and to implement enhanced health and safety measures. Select attractions, live entertainment, restaurants and retail locations may not be available or will operate at reduced capacity. Please check the resort’s official app for the most up-to-date information.
Guests are required to strictly follow the pandemic control measures. On arrival each guest must undergo a temperature check, display their green Shanghai Health QR Code, scan venue codes when entering the theme park and other designated locations, and during their visit wear masks and follow social distancing requirements. According to the latest direction from the new district pandemic prevention authority, all guests entering Shanghai Disneyland will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours (from result time), effective November 25, 2022. All guests entering other areas of Shanghai Disney Resort will continue to be required to display negative NAT taken within 72 hours (from result time).
For guests whose travel plans were impacted during the closure period, you may contact the original purchase channel with your enquiries or to request a refund or exchange.
The Cast and Imagineers of Shanghai Disney Resort thank you for your patience and understanding and we are excited to welcome you back!
Shanghai Disney Resort
November 25, 2022
Required pandemic measures
Shanghai Disney Resort continues its enhanced health and safety measures, in accordance with the latest government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- According to the latest direction from the new district pandemic prevention authority, all guests entering Shanghai Disneyland will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours (from result time), effective November 25, 2022. All guests entering other areas of Shanghai Disney Resort will continue to be required to display negative NAT taken within 72 hours (from result time), special groups such as children under three years old may be exempted from NAT screening. Guests are strongly recommended to register for their Shanghai Health QR Code via the Suishenban App, Weixin/WeChat or Alipay prior to their arrival. For guests without a smart phone, please bundle your QR code with a family member via the Suishenban App, Weixin/WeChat or Alipay, and an offline Suishenma, applied via the Government Online-Offline Shanghai (“Yiwangtongban”) platform, with valid NAT information will also be accepted. Guests using the offline Suishenma will be required to present it to our onsite Cast to scan and verify the information as well as to present a valid government ID at the same time;
- All persons who arrived in/returned to Shanghai within five days or less must strictly follow the “Further Enhancement of Health Management of Persons Arriving/Returning to Shanghai” measures issued by the Shanghai Municipal Pandemic Prevention and Control Leading Group on November 22, 2022. Based on these latest measures, guests who arrived in/returned to Shanghai within five days or less and plan to visit Shanghai Disney Resort:
1. may visit Shanghai Disneyland and enjoy the majority of park experiences, except for dining in indoor restaurants. These guests may only enjoy food and beverage available at outdoor vending locations;
2. may visit the public areas of Disneytown, but are not permitted to enter indoor restaurant or retail locations; Guests may however order food and beverages at the entrance to select restaurants;
3. may visit and stay at the two resort hotels, but are not permitted to enter restaurants, retail locations or recreational facilities including the hotel swimming pool, gym or play rooms. These guests may however order room service to enjoy our in-room hotel food and beverages offerings.
4. are not permitted to attend banquet or catered event hosted at the resort hotels.
A kind reminder that it is the responsibility of each guest to carefully monitor the latest government-issued pandemic prevention and control measures to ensure they are fully compliant with all guidelines.
- According to the government guidelines, Guests and any accompanying persons are not allowed to enter Shanghai Disney Resort if any guest in their party holds a red Shanghai Health QR Code (“Suishenma”);
- All guests will also be required to scan the “Venue Code” and present a green code to Cast, or present the Shanghai Health QR Code to onsite Cast for scanning to confirm the validity, upon entering Shanghai Disney Resort. Additional scanning of the Venue Code may also be required upon entering different locations across the resort;
- According to The Covid-19 Prevention and Control Guidelines for A-level Scenic Spots in Shanghai (Second Edition of 2022), all guests who have a history of overseas travel and residence within 8 days prior to their visits or have a history of travel or residence in the counties (cities, districts or banners) where high-risks areas are located within 7 days prior to their visits may not be allowed to enter Shanghai Disney Resort.
- All hotel guests, will be required to present their green Shanghai Health QR Code, a negative Nucleic Acid Test (NAT) taken within 72 hours (from result time) and to complete the scanning of the “Venue Code” upon entering the hotels at Shanghai Disney resort each and every time, special groups such as children under three years old may be exempted from negative NAT screening. Only guests who have completed scanning of the “Venue Code” with a green Shanghai Health QR Code and have presented a negative NAT taken within 72 hours will be allowed to enter the hotels at the resort. In order to comply with government guidelines for tourism and hospitality industry, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Additionally, all guests are required to present their green Telecommunication Data Based Travel Itinerary Card (Travel Itinerary Card) and complete the Health Declaration Form during check-in at the Front Desk and Magic Kingdom Lounge. If you are not able to complete the scanning of the “Venue Code”, or are unable to present a green Shanghai Health QR Code, a negative NAT taken within 72 hours, a green Travel Itinerary Card, or if you have traveled to one of the high-risk areas affected by COVID-19 in the past 7 days, you may not able to check in. In accordance with local government directives, if you develop a fever or a fever with the following symptoms: cough, cough up sputum, runny nose, sore throat, chest aches & tension during your stay at one of our resort hotels, you will be asked to seek medical attention at a designated medical clinic.
- All locations operate at controlled capacity during this period;
- All guests will continue to be required to undergo temperature screening upon entering Shanghai Disney Resort;
- All guests will be required to wear masks during their entire visit to the resort in both indoor and outdoor settings, except when dining;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- All Cast Members at Shanghai Disney Resort, tenant employees at Disneytown and third-party vendors will be required to undergo regular NAT and antigen tests as well as conduct temperature screening and recording following government requirements;
- Sanitization and disinfection will be increased and strengthened throughout the resort.
Welcome to the Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Welcome to the Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Toy Story Hotel
Important information
Check-in procedures at the hotel's front desk must be made by the person whose name is under the booking. All guests (including children) and visitors to the hotel are required to register with a valid ID/Passport. Check-in is from 15:00 and check-out is before 11:00. Your room rate will be calculated based on the number of guests aged 12 and above staying in the room. Your party must contain at least 1 adult for each room. if you'd like to reserve more than one room, please book the rooms separately or call the Shanghai Disney Resort Reservation Center at 400-180-0000 (calls within the Chinese Mainland only) or +86-21-3158-0000.
All guests entering Shanghai Disney Resort will be required to follow the resort’s pandemic control and prevention requirements. Additionally, all hotel guests, will be required to present their green Shanghai Health QR Code, a negative Nucleic Acid Test (NAT) taken within 72 hours (from result time) and to complete the scanning of the “Venue Code” upon entering the hotels at Shanghai Disney resort each and every time, special groups such as children under three years old may be exempted from negative NAT screening. Only guests who have completed scanning of the “Venue Code” with a green Shanghai Health QR Code and have presented a negative NAT taken within 72 hours will be allowed to enter the hotels at the resort. In order to comply with government guidelines for tourism and hospitality industry, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Additionally, all guests are required to present their green Telecommunication Data Based Travel Itinerary Card (Travel Itinerary Card) and complete the Health Declaration Form during check-in at the Front Desk and Magic Kingdom Lounge. If you are not able to complete the scanning of the “Venue Code”, or are unable to present a green Shanghai Health QR Code, a negative NAT taken within 72 hours, a green Travel Itinerary Card, or if you have traveled to one of the high-risk areas affected by COVID-19 in the past 7 days, you may not able to check in. In accordance with local government directives, if you develop a fever or a fever with the following symptoms: cough, cough up sputum, runny nose, sore throat, chest aches & tension during your stay at one of our resort hotels, you will be asked to seek medical attention at a designated medical clinic.
According to The Covid-19 Prevention and Control Guidelines for A-level Scenic Spots in Shanghai (Second Edition of 2022), all guests who have a history of overseas travel and residence within 8 days prior to their visits or have a history of travel or residence in the counties (cities, districts or banners) where high-risks areas are located within 7 days prior to their visits may not be allowed to enter Shanghai Disney Resort.
All guests entering the hotels at Shanghai Disney Resort will be required to provide on-day room reservation confirmation (On-site reservations are not available).
In accordance with local regulations and as part of our commitment to protecting the planet, from July 1, 2019, Shanghai Disney Resort Hotels will no longer stock hotel rooms with disposable single-use products.
Shanghai Disney Resort's New Child Ticket Criteria begins October 8, 2019. Your room rate will be calculated based on the number of guests aged 12 and above staying in the room.
A park ticket is not included in the room price. If hotel guests wish to visit the park, hotel Cast Members will assist in handling the ticket purchase or registration procedure of valid tickets to ensure smooth entry.
Standard Rooms
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Make FastPass+ selections at popular attractions, such as Dumbo the Flying Elephant, as early as 30 days before you arrive.
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