If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) or via email at shdr.yuding@disney.com to request a refund. You will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund.
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon In-Fa, on that date. Communications will be made accordingly in a timely manner.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) or via email at shdr.yuding@disney.com to request a refund. You will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund.
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon In-Fa, on that date. Communications will be made accordingly in a timely manner.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Toy Story Hotel
Recreation
Character Greetings
Don’t miss the chance to take a picture of your Toy Story pals. You’ll make memories that last a lifetime.
The Launchpad
Have a blast at our way-cool space-themed water play area! This one-of-a-kind interactive fun zone features the Toy Story Aliens preparing to launch a tin rocket that’s spraying out a cloud of mist. Located in the Woody Courtyard, it’s a wet and wild experience exclusively for Toy Story Hotel Guests.
The Play Room
Round up your posse, alert Star Command and head for an awesome play place inspired by the magic of Toy Story. Kids ages 2-12 can get in on the fun with incredible toys, slides and play equipment that are right out of a scene from the Disney·Pixar films.
Lotso Shop
Be on the lookout for the bear who loves to hug, here at Toy Story Hotel! Inspired by the iconic Disney•Pixar film series, Lotso Shop offers Toy Story-themed apparel, souvenirs, toys, sundries.
Disneytown
Come and enjoy a shopping dining, and entertainment district located close to Toy Story Hotel! From a tantalizing selection of fine Shanghai dining to international favorites, from affordable luxury to fast fashion options, Disney town is where magical delights await you. Close by, you will find an outdoor, Mickey-inspired play area that is the perfect place for kids aged 2 to 12 years old (inclusive) to explore and have fun climbing, sliding, seesawing and more!
Wishing Star Park
Just a step away from Shanghai Disneyland Hotel, Wishing Star Park is a scenic recreational area with beautiful gardens, a two and half kilometers walking path and the glittering Wishing Star Lake. You can take a stroll around the lake or rent a boat for a relaxing cruise. Don’t forget to snap a selfie with Wishing Star Lake’s larger-than-life resident – the 11-meter tall giant floating Donald Duck in this signature sailor outfit. Your little ones will love the adventurous Dragonfly Playground.
Shanghai Village
A unique luxury outlet shopping destination that hosts around 200 boutiques showcasing world-class international and Asian fashion and lifestyle brands with great discounts all year round. Shanghai Village is a great day out shopping for the entire family. Hotel guests can easily commute between Shanghai Village and Toy Story Hotel with the exclusive Didi shuttle service.
Map
Hotel Address
+86-21-2099-8003
