Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.
Friendly Reminder
- May 27, 2022
Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.
Toy Story Hotel
Recreation
Character Greetings
Don’t miss the chance to take a picture of your Toy Story pals. You’ll make memories that last a lifetime.
The Launchpad
Have a blast at our way-cool space-themed water play area! This one-of-a-kind interactive fun zone features the Toy Story Aliens preparing to launch a tin rocket that’s spraying out a cloud of mist. Located in the Woody Courtyard, it’s a wet and wild experience exclusively for Toy Story Hotel Guests.
The Play Room
Round up your posse, alert Star Command and head for an awesome play place inspired by the magic of Toy Story. Kids ages 2-12 can get in on the fun with incredible toys, slides and play equipment that are right out of a scene from the Disney·Pixar films.
Lotso Shop
Be on the lookout for the bear who loves to hug, here at Toy Story Hotel! Inspired by the iconic Disney•Pixar film series, Lotso Shop offers Toy Story-themed apparel, souvenirs, toys, sundries.
Disneytown
Come and enjoy a shopping dining, and entertainment district located close to Toy Story Hotel! From a tantalizing selection of fine Shanghai dining to international favorites, from affordable luxury to fast fashion options, Disney town is where magical delights await you. Close by, you will find an outdoor, Mickey-inspired play area that is the perfect place for kids aged 2 to 12 years old (inclusive) to explore and have fun climbing, sliding, seesawing and more!
Wishing Star Park
Just a step away from Shanghai Disneyland Hotel, Wishing Star Park is a scenic recreational area with beautiful gardens, a two and half kilometers walking path and the glittering Wishing Star Lake. You can take a stroll around the lake or rent a boat for a relaxing cruise. Don’t forget to snap a selfie with Wishing Star Lake’s larger-than-life resident – the 11-meter tall giant floating Donald Duck in this signature sailor outfit. Your little ones will love the adventurous Dragonfly Playground.
Shanghai Village
A unique luxury outlet shopping destination that hosts around 200 boutiques showcasing world-class international and Asian fashion and lifestyle brands with great discounts all year round. Shanghai Village is a great day out shopping for the entire family. Hotel guests can easily commute between Shanghai Village and Toy Story Hotel with the exclusive Didi shuttle service.
Map
Hotel Address
Toy Story Hotel No.360 West Shendi Rd.
Pudong New District, Shanghai, 201205, The People’s Republic of China
+86-21-2099-8003
Complimentary self-parking available
