An Automated External Defibrillator (AED) is a portable medical device that can save the life of a person under sudden cardiac arrest. By issuing a strong electric current to the heart, it can restore a normal rhythm. AED units are located near each bank of elevators on the lobby level, as well as floors 6. Upon check-in, please see the hotel Guide Map for locations or visit the Front Desk for more information.
For your convenience, there is a 24-hour cash machine located in the lobby. In addition, you’ll find a number of ATMs throughout Shanghai Disney Resort.
The Bell Desk, located in the hotel lobby near the Front Desk, is here to assist you with your luggage when checking into or out of the Toy Story Hotel. We are also happy to hold luggage for Guests prior to or after their hotel stay while they visit Shanghai Disney Resort.
The Concierge Desk, located in the main lobby, is available to help Guests have a worry-free visit. Please stop by with any questions about your Resort Hotel, Shanghai Disney Resort or the surrounding area. We can also help you:
You can exchange foreign currencies at the Front Desk in the main lobby 24 hours a day.
Dry cleaning and valet laundry services are available inside the Resort hotel. You’ll find laundry bags and price lists located in your room. Services are charged to your Guest account and are payable at checkout. For more information—including pricing details and pick-up arrangements—please contact Guest Services using your Guest room telephone.
For Guests with electric automobiles, a complimentary self-service charging station is located in the parking garage.
Disney Cast Members are available 24 hours a day to answer your questions and make your vacation as enjoyable and worry-free as possible. Visit the Concierge Desk during operating hours or contact Guest Services any time of day or night using your Guest room phone for assistance with:
Visit the Concierge Desk to reserve limousine transportation throughout Shanghai Disney Resort and beyond.
Items found at the Toy Story Hotel can be reclaimed at the Lost and Found. Please visit the Concierge Desk in the lobby or contact Guest Services using your Guest room phone for assistance.
You can buy stamps, mail postcards and letters, and send and receive packages at the Concierge Desk in the main lobby.
Instead of carrying purchases with you, you can have merchandise you buy at Shanghai Disneyland conveniently delivered to your Resort hotel at no extra charge. Just notify the Cast Member assisting you with the purchase, and your items will be delivered for you to pick up at Lotso Shop in the Toy Story Hotel lobby by the end of the day.
Parking is complimentary and reserved exclusively for Guests of the Toy Story Hotel.
Complimentary wheelchair-accessible shuttle service departs several times each hour, connecting your Resort hotel with Shanghai Disneyland, Disneytown and Wishing Star Park.
Contact Guest Services on your Guest room telephone or inquire at the Concierge Desk for daily schedules and more.
Toy Story Hotel offers accessibility services and accessible accommodations for Guests with disabilities. These include accessible travel paths across the Resort, such as the parking lot, lobby, restaurants and shopping locations. We offer wheelchair-accessible Guest rooms in several categories that feature lower beds and grab bars in the toilet and shower. We also offer rooms for Guests who are hearing-impaired.
Located off the main lobby, Lotso Shop is an enchanting retail emporium where you’ll find a wide assortment of Resort souvenirs, gifts, clothing and sundries. Stop in to see the appealing merchandise and delightful design that features Toy Story characters, especially the hug-loving Lots-o’-Huggin’ Bear.
Designated smoking areas can be found throughout the Toy Story Hotel. For the comfort of all Guests, smoking is only permitted in these clearly marked locations. When checking in, please ask the Front Desk for more information.
Complimentary wireless Internet access is available in Guest rooms and in many public areas throughout your Resort Hotel, including the main lobby and restaurants.
For connection assistance, contact Guest Services using your Guest room telephone or ask at the Concierge Desk.