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Country/Region of Residence
Your customized magic planner will be sent to you via your reserved contact way.
China mobile number only.

Trouble getting your SMS confirmation code? Learn More - Opens Dialog

Issues with Your Mobile Provider

Guests using a Chinese mainland phone number can have trouble receiving SMS messages because their number is locked. To unlock your number, please contact your network provider:
  • For China Mobile, send a text message to 10690007 with “11111” in the message body.
  • For China Telecom and China Unicom, please contact their customer service line and ask them to unblock the Shanghai Disney Resort SMS sender ID 10690007.
If you’re visiting from another country or region, please contact your service provider to ensure you do not have any roaming restrictions on data or voice calls.

Issues with Your Device

Be sure that your device is able to receive SMS messages:
  • Check that the number you entered is correct and in service
  • Confirm that your number is for a mobile device
  • Be sure that your phone is turned on and ready to receive text messages
  • Make sure your device’s internal storage is not full

Issues with Your Disney Profile

  • Double check the phone number you have on file is correct
  • Confirm that the email address associated with your profile is correct as well

Still Having Trouble?

We’re happy to help! Please visit the Guest Services Lobby for further assistance.
e.g. micky@disney.com

I’d like to receive occasional updates, special offers and other information from Shanghai Disney Resort.

I’d like to receive occasional updates, special offers and other information from The Walt Disney Family of Companies.

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I confirm that I am at least 18 years of age.

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