- The product recall is limited to the 13-inch StellaLou Plush with batch number FAC01130918152. Please check the batch number that appears on the label sewn onto the plush toy. Products with a different batch number are not affected;
- The concerned products were only available at some of our stores located in Shanghai Disney Resort and Hongqiao Airport. Exchanges or refunds for products purchased through other channels will not be accepted;
- Please return the concerned product to us by courier service. All courier costs will be incurred by us. Recall products must be shipped and cannot be returned to any of our merchandise locations. For more details, please contact: 021-31589815 or 021-31589816.