In order to follow the requirement of pandemic prevention and control, Shanghai Disneyland will be temporarily closed starting Tuesday, November 29, 2022. We will notify guests as soon as we have a confirmed date to resume operations.
Disneytown, Wishing Star Park and the two resort hotels will continue to operate normally.
We apologize for the inconvenience and will provide refund or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation!

Shanghai Disney Resort
November 29, 2022

Ticket Refund and Exchanges
For Park Tickets
Guests with tickets to visit Shanghai Disneyland on and/or from November 29, 2022 throughout the time the Park is closed may choose to visit the park on any other day within the next six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*(Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund entire order via the original purchase channel.)
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund or follow the instructions at the end of this notice.
For Other Resort Dated Products and Services
For guests who have purchased a Disney Premier Access, Disney Concierge Service, meal coupons or other dated products and services for Shanghai Disneyland on and/or from November 29, 2022 throughout the time the Park is closed through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
The two resort hotels at Shanghai Disney Resort continue to operate as normal at this stage, but we do understand if you wish to change your plans. For guests who have booked resort hotels for the night of November 29 and/or onwards, 2022, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass holders
The validity period of a Shanghai Disneyland Annual Pass which is still valid on and after November 29, 2022 will be extended and we will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the waiting time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Required pandemic measures
Shanghai Disney Resort continues its enhanced health and safety measures, in accordance with the latest government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- According to the latest direction issued by the pandemic prevention authorities, effective November 29, 2022, all guests entering Disneytown, Wishing Star Park and Blue Sky Boulevard will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours. All guests entering the two resort hotels will be required to display their negative NAT taken within 72 hours - unless these guests wish to visit hotel restaurants, retail locations or recreational facilities, in which case they will be required to display their negative NAT taken within 48 hours (all NAT references are from result time), special groups such as children under three years old may be exempted from NAT screening. Guests are strongly recommended to register for their Shanghai Health QR Code via the Suishenban App, Weixin/WeChat or Alipay prior to their arrival. For guests without a smart phone, please bundle your QR code with a family member via the Suishenban App, Weixin/WeChat or Alipay, and an offline Suishenma, applied via the Government Online-Offline Shanghai (“Yiwangtongban”) platform, with valid NAT information will also be accepted. Guests using the offline Suishenma will be required to present it to our onsite Cast to scan and verify the information as well as to present a valid government ID at the same time;
- All persons who arrived in/returned to Shanghai within five days or less must strictly follow the “Further Enhancement of Health Management of Persons Arriving/Returning to Shanghai” measures issued by the Shanghai Municipal Pandemic Prevention and Control Leading Group on November 22, 2022. Based on these latest measures, guests who arrived in/returned to Shanghai within five days or less and plan to visit Shanghai Disney Resort:
1. may visit the public areas of Disneytown, but are not permitted to enter indoor restaurant or retail locations; Guests may however order food and beverages at the entrance to select restaurants;
2. may visit and stay at the two resort hotels, but are not permitted to enter restaurants, retail locations or recreational facilities including the hotel swimming pool, gym or play rooms. These guests may however order room service to enjoy our in-room hotel food and beverages offerings.
3. are not permitted to attend banquet or catered event hosted at the resort hotels.
A kind reminder that it is the responsibility of each guest to carefully monitor the latest government-issued pandemic prevention and control measures to ensure they are fully compliant with all guidelines.

- According to the government guidelines, Guests and any accompanying persons are not allowed to enter Shanghai Disney Resort if any guest in their party holds a red Shanghai Health QR Code (“Suishenma”);
- All guests will also be required to scan the “Venue Code” and present a green code to Cast, or present the Shanghai Health QR Code to onsite Cast for scanning to confirm the validity, upon entering Shanghai Disney Resort. Additional scanning of the Venue Code may also be required upon entering different locations across the resort;
- According to The Covid-19 Prevention and Control Guidelines for A-level Scenic Spots in Shanghai (Second Edition of 2022), all guests who have a history of overseas travel and residence within 8 days prior to their visits or have a history of travel or residence in the counties (cities, districts or banners) where high-risks areas are located within 7 days prior to their visits may not be allowed to enter Shanghai Disney Resort.
- All hotel guests, will be required to present their green Shanghai Health QR Code, a negative Nucleic Acid Test (NAT) taken within 72 hours - unless these guests wish to visit hotel restaurants, retail locations or recreational facilities, in which case they will be required to display their negative NAT taken within 48 hours (all NAT references are from result time), and to complete the scanning of the “Venue Code” upon entering the hotels at Shanghai Disney resort each and every time, special groups such as children under three years old may be exempted from negative NAT screening. Only guests who have completed scanning of the “Venue Code” with a green Shanghai Health QR Code and have presented a negative NAT taken within 72 hours will be allowed to enter the hotels at the resort. In order to comply with government guidelines for tourism and hospitality industry, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Additionally, all guests are required to present their green Telecommunication Data Based Travel Itinerary Card (Travel Itinerary Card) and complete the Health Declaration Form during check-in at the Front Desk and Magic Kingdom Lounge. If you are not able to complete the scanning of the “Venue Code”, or are unable to present a green Shanghai Health QR Code, a negative NAT taken within 72 hours, a green Travel Itinerary Card, or if you have traveled to one of the high-risk areas affected by COVID-19 in the past 7 days, you may not able to check in. In accordance with local government directives, if you develop a fever or a fever with the following symptoms: cough, cough up sputum, runny nose, sore throat, chest aches & tension during your stay at one of our resort hotels, you will be asked to seek medical attention at a designated medical clinic.
- All locations operate at controlled capacity during this period;
- All guests will continue to be required to undergo temperature screening upon entering Shanghai Disney Resort;
- All guests will be required to wear masks during their entire visit to the resort in both indoor and outdoor settings, except when dining;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- All Cast Members at Shanghai Disney Resort, tenant employees at Disneytown and third-party vendors will be required to undergo regular NAT and antigen tests as well as conduct temperature screening and recording following government requirements;
- Sanitization and disinfection will be increased and strengthened throughout the resort. fe
Shanghai Disney Resort Important Notice - December 02, 2022
In order to follow the requirement of pandemic prevention and control, Shanghai Disneyland will be temporarily closed starting Tuesday, November 29, 2022. We will notify guests as soon as we have a confirmed date to resume operations.
Disneytown, Wishing Star Park and the two resort hotels will continue to operate normally.
We apologize for the inconvenience and will provide refund or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation!

Shanghai Disney Resort
November 29, 2022

Ticket Refund and Exchanges
For Park Tickets
Guests with tickets to visit Shanghai Disneyland on and/or from November 29, 2022 throughout the time the Park is closed may choose to visit the park on any other day within the next six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*(Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund entire order via the original purchase channel.)
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund or follow the instructions at the end of this notice.
For Other Resort Dated Products and Services
For guests who have purchased a Disney Premier Access, Disney Concierge Service, meal coupons or other dated products and services for Shanghai Disneyland on and/or from November 29, 2022 throughout the time the Park is closed through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
The two resort hotels at Shanghai Disney Resort continue to operate as normal at this stage, but we do understand if you wish to change your plans. For guests who have booked resort hotels for the night of November 29 and/or onwards, 2022, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass holders
The validity period of a Shanghai Disneyland Annual Pass which is still valid on and after November 29, 2022 will be extended and we will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the waiting time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Required pandemic measures
Shanghai Disney Resort continues its enhanced health and safety measures, in accordance with the latest government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- According to the latest direction issued by the pandemic prevention authorities, effective November 29, 2022, all guests entering Disneytown, Wishing Star Park and Blue Sky Boulevard will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours. All guests entering the two resort hotels will be required to display their negative NAT taken within 72 hours - unless these guests wish to visit hotel restaurants, retail locations or recreational facilities, in which case they will be required to display their negative NAT taken within 48 hours (all NAT references are from result time), special groups such as children under three years old may be exempted from NAT screening. Guests are strongly recommended to register for their Shanghai Health QR Code via the Suishenban App, Weixin/WeChat or Alipay prior to their arrival. For guests without a smart phone, please bundle your QR code with a family member via the Suishenban App, Weixin/WeChat or Alipay, and an offline Suishenma, applied via the Government Online-Offline Shanghai (“Yiwangtongban”) platform, with valid NAT information will also be accepted. Guests using the offline Suishenma will be required to present it to our onsite Cast to scan and verify the information as well as to present a valid government ID at the same time;
- All persons who arrived in/returned to Shanghai within five days or less must strictly follow the “Further Enhancement of Health Management of Persons Arriving/Returning to Shanghai” measures issued by the Shanghai Municipal Pandemic Prevention and Control Leading Group on November 22, 2022. Based on these latest measures, guests who arrived in/returned to Shanghai within five days or less and plan to visit Shanghai Disney Resort:
1. may visit the public areas of Disneytown, but are not permitted to enter indoor restaurant or retail locations; Guests may however order food and beverages at the entrance to select restaurants;
2. may visit and stay at the two resort hotels, but are not permitted to enter restaurants, retail locations or recreational facilities including the hotel swimming pool, gym or play rooms. These guests may however order room service to enjoy our in-room hotel food and beverages offerings.
3. are not permitted to attend banquet or catered event hosted at the resort hotels.
A kind reminder that it is the responsibility of each guest to carefully monitor the latest government-issued pandemic prevention and control measures to ensure they are fully compliant with all guidelines.

- According to the government guidelines, Guests and any accompanying persons are not allowed to enter Shanghai Disney Resort if any guest in their party holds a red Shanghai Health QR Code (“Suishenma”);
- All guests will also be required to scan the “Venue Code” and present a green code to Cast, or present the Shanghai Health QR Code to onsite Cast for scanning to confirm the validity, upon entering Shanghai Disney Resort. Additional scanning of the Venue Code may also be required upon entering different locations across the resort;
- According to The Covid-19 Prevention and Control Guidelines for A-level Scenic Spots in Shanghai (Second Edition of 2022), all guests who have a history of overseas travel and residence within 8 days prior to their visits or have a history of travel or residence in the counties (cities, districts or banners) where high-risks areas are located within 7 days prior to their visits may not be allowed to enter Shanghai Disney Resort.
- All hotel guests, will be required to present their green Shanghai Health QR Code, a negative Nucleic Acid Test (NAT) taken within 72 hours - unless these guests wish to visit hotel restaurants, retail locations or recreational facilities, in which case they will be required to display their negative NAT taken within 48 hours (all NAT references are from result time), and to complete the scanning of the “Venue Code” upon entering the hotels at Shanghai Disney resort each and every time, special groups such as children under three years old may be exempted from negative NAT screening. Only guests who have completed scanning of the “Venue Code” with a green Shanghai Health QR Code and have presented a negative NAT taken within 72 hours will be allowed to enter the hotels at the resort. In order to comply with government guidelines for tourism and hospitality industry, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Additionally, all guests are required to present their green Telecommunication Data Based Travel Itinerary Card (Travel Itinerary Card) and complete the Health Declaration Form during check-in at the Front Desk and Magic Kingdom Lounge. If you are not able to complete the scanning of the “Venue Code”, or are unable to present a green Shanghai Health QR Code, a negative NAT taken within 72 hours, a green Travel Itinerary Card, or if you have traveled to one of the high-risk areas affected by COVID-19 in the past 7 days, you may not able to check in. In accordance with local government directives, if you develop a fever or a fever with the following symptoms: cough, cough up sputum, runny nose, sore throat, chest aches & tension during your stay at one of our resort hotels, you will be asked to seek medical attention at a designated medical clinic.
- All locations operate at controlled capacity during this period;
- All guests will continue to be required to undergo temperature screening upon entering Shanghai Disney Resort;
- All guests will be required to wear masks during their entire visit to the resort in both indoor and outdoor settings, except when dining;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- All Cast Members at Shanghai Disney Resort, tenant employees at Disneytown and third-party vendors will be required to undergo regular NAT and antigen tests as well as conduct temperature screening and recording following government requirements;
- Sanitization and disinfection will be increased and strengthened throughout the resort. fe

Welcome to the Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Notice - December 02, 2022

Welcome to the Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Voyage to the Crystal Grotto

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Shanghai Disneyland

Fantasyland

Guests Can Be

Any Height

Age Interest

All Ages

Thrill Level

Slow Rides

Additional Information - Opens Dialog

Interests

Rider Switch, Outdoor

Rider switch offered.

  • Rider switch offered. More Information - If a guest in your party won’t be boarding an attraction due to height limit or other reasons, the Rider Switch option means you don’t have to miss out! Instead, you can wait with the non-rider(s) while the rest of your party enjoys the attraction. Then, once they’re done, you can take your turn by going through the Fastpass entrance or alternative entrance (when the Fastpass entrance is not available). Please ask a Cast Member at the attraction entrance for assistance.

Guest Policies

  • The whole family will enjoy this gentle boat ride where stunning tributes to classic tales of fantasy line the shore, inspired by magical power of the Crystal Grotto.
  • Supervise children at all times. Children under age 7 years must be accompanied by a person age 16 years or older.
  • You should be sober and in good health to ride.
  • Wheelchair access.

Journey deep into a cavern where favorite Disney tales come alive in a dazzling display of music, light and wonder!

Not Operating Today

The Legendary Birthplace of Imagination

Come aboard for the experience of a lifetime—an excursion on course for a world of magic and enchantment.

You’re about to discover a fantastic realm energized by imagination. Here, inside a legendary cave, make-believe comes alive in spectacular displays. And those who visit are inspired to forge their own adventures, and follow their dreams.

The voyage begins at Fantasy Landing. Soon, you'll wind past magnificent sculpture gardens dedicated to timeless Disney epics like Aladdin, Mulan and many more. Each breathtaking display captures a spirit that entertains us with fun, romance and music, and inspires us with uplifting messages.

As you approach the Grotto, the excitement builds and the magic grows stronger. You’ll see, hear and feel classic stories spring to life within the walls and waters of the cavern. Experience the exhilaration as you’re surrounded by an astounding spectacle of motion, color and vision.

Once you’ve taken this incredible Voyage to the Crystal Grotto, you’ll never see your favorite fables the same way again!

Treasured Disney Tales on a Grand Scale

Celebrate the stories that spark the imagination and inspire us all to follow our dreams.

To honor the discovery of the Crystal Grotto, the people of Fantasyland created enchanted sculpture gardens along the waterway lining its approach. Each honors one of the tales inside the cavern—and lives on as an enduring part of the Disney legacy, reminding us to follow our hearts and hold onto our dreams... happily ever after.

These stories are enduring parts of the Disney legacy because they remind us to follow our hearts and hold onto our dreams... happily ever after.

Aladdin – Inspired by the timeless legend of 1001 Arabian Nights, this delightful Disney feature proves that, no matter where you start out, there's no limit to where you can end up. With wit, courage and some Genie magic, Aladdin overcomes an evil sorcerer and wins a princess’ heart to rise from 'street rat' to sultan.

The Sorcerer's Apprentice – This enchanting vignette from the Disney classic Fantasia is a vivid reminder of the power of imagination. When Mickey Mouse dons his master’s magical cap, he has the power to bring a broom to life to do his chores. But when he can't control his creation, the results are alarming and hilarious!

Tangled – The Brothers Grimm's Rapunzel legend is retold in a story that empowers us all to break away from what holds us back. Like our courageous heroine and the daring Flynn Rider, we must follow our hearts and dreams to realize our true potential.

Mulan – Based on Hua Mulan, this endearing film marked the first time that Disney animation brought a Chinese legend to life. Mulan is a young woman who poses as a soldier to take her father’s place in the army. By defying her culture, she helps save her nation. An uplifting tale of loyalty, courage and honor, Mulan proves there's a hero inside all of us.

The Little Mermaid – In a fun-filled, musical version of Hans Christian Andersen’s timeless tale, Ariel the mermaid is ready to give up everything she has to become part of our human world. For all of us who yearn for something more, The Little Mermaid shows us that 'happily ever after' is never out of reach—even if it's a world away.

Enchanted Storybook Castle

Welcome to a magical place that celebrates the stories of Disney Princesses, where you can enjoy live shows, fine dining, royal makeovers and enchanted Character Greetings.

Hours

Not Operating Today

Map