Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Friendly Reminder - May 27, 2022
Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Disneytown

finder.details.social.network.qrError

Disneytown is a shopping, dining, outdoor and entertainment commercial district located right next to Shanghai Disneyland! While meandering through Disneytown's charming pedestrian streets, you can enjoy a truly authentic Disney experience where magical delights lie in wait.

Discover Beauty and Charm Downtown

Drift away to the early 20th century as you travel the globe in search of goods, great food and the best of times.

Just outside of Shanghai Disneyland and off the shores of Wishing Star Lake, Disneytown inspires visitors from near and far with a festive spirit of sharing and enjoying everything life has to offer. Here in the heart of the village, its friendly residents welcome weary travelers and enthusiastic visitors alike, treating their Guests to high quality services - from restauranteurs and shop owners to the musicians and performers who fill the streets.

With a collection of quaint and distinctively diverse areas, Disneytown truly features something unique for everyone.

Make way through the Marketplace, a bustling central plaza filled to the brim with stores and international shopping destinations. Indulge your senses at The Lakeshore as you come upon waterfront views and delicious dining opportunities. Or, season your day or night at Spice Alley, where local life spills out onto the street and communal tables create an irresistible atmosphere.

So, get ready to experience this delightfully enchanting place steeped in memory and alive with the possibilities of the future.

Shopping Experiences

Peruse a stunning assortment of stores and kiosks featuring local brands and trusted names from around the world! On the hunt for premium wares? Looking for affordable luxury? Or maybe just a few fast fashion options? You are sure to find all your favorites at Disneytown.

Immerse yourself in the magic at World of Disney Store. From floor to ceiling, you’ll be surrounded by all things Disney: apparel, accessories, jewelry, technology, toys, collectibles, pins, plush… the list goes on!

Or, take your pick from many other popular brand stores set to make their Disneytown introduction:

  • adidas: Sporting goods, lifestyle apparel and footwear
  • BAPE STORE®: Premium adult and kids streetwear
  • Break-out Caricature: The first domestic brand focuses on portrait caricatures
  • ICBC: Retail bank services and precious metal products
  • LEGO: The largest LEGO flagship store in the world
  • MLBKIDS: Interesting and advent-grade street fashion
  • Nike Disneytown Door: Sporting footwear & apparel for families and couples of all ages
  • PANDORA: Contemporary jewelry brand
  • POP MART: A leading player in China's pop culture and entertainment industry
  • Swatch: Swiss-made fashion watches
  • SKECHERS: Popular international performance and lifestyle footwear brand
  • Miki House: Founded in 1971, The top level of children’s garments

Dining Experiences

Treat your taste buds to a tantalizing selection of fine Shanghai dining alongside both Southeast Asian and Western favorites. No matter your preference, there's a pick for every palate - from colorful feasts to refreshing drinks.

Some of the locations you can expect to encounter include:

  • blue frog bar & grill: Western casual dining restaurant & bar
  • COUCOU: Chinese-style hotpot restaurant
  • BreadTalk: International boutique bakery
  • DONDONYA: Japanese donburi rice bowl restaurant
  • Food Republic: Casual dining food hall
  • IPPUDO: Japanese ramen noodle restaurant
  • Shanghai Min: Authentic Shanghainese cuisine
  • STARBUCKS COFFEE: Coffee shop
  • The Cheesecake Factory: Upscale casual international cuisine
  • The Dining Room (Temporarily Closed): Shanghainese cuisine and dim sum
  • Wolfgang Puck Kitchen + Bar: Contemporary American classics by a celebrity chef
  • Xin Wang: Cantonese tea house restaurant
  • HEYTEA: Popular tea store
  • Molokai: Creative Hong Kong-style bistro

Be on the lookout for all this—and so much more—when Disneytown opens its doors and floors to Guests like you, only at Shanghai Disney Resort!

Outdoor Experiences

Looking for a little more adventure? Immerse yourself in the beauty of nature with a series of unforgettable outdoor experiences that await you in Disneytown. Whether you choose to walk through our serene surroundings, relax amidst lush greenery or play in one of our many Disney-themed playgrounds, there’s fun for the whole family to enjoy.

Some of the experiences you can expect to encounter include:

  • Mickey Spray: Situated next to Wishing Star Lake in Disneytown, two must-visit Mickey Sprays lie in wait. Especially during the hot summer months, this is one magical experience you won’t find anywhere else.
  • Mickey's Playground: Inspired by the iconic Mickey Mouse himself, this free-to-use play area makes for the magical place to let little ones run, jump, slide and more!
  • Lakeshore Boat Rental: Drift along the shimmering waters of Wishing Star Lake as you unwind and take in the natural beauty that surrounds you. Whether catching up with friends or embarking on a family outing, embrace this unique opportunity to bond with your loved ones. Just be sure to stop for a selfie with Giant Donald Duck!

Entertainment Experiences

Featuring a variety of splendid seasonal events, Disneytown is a place to encounter vibrant street performances, exhilarating activities and magical memories that will stay with you for a lifetime.

Some of the experiences you can expect to encounter include:

  • Giant Donald Duck: Meet Disneytown’s superstar, Giant Donald Duck, and get creative with your selfies.
  • Mickey's Playground: Enjoy animated and dynamic street performances during your visits to Disneytown during weekends or seasonal holidays.
  • Lakeshore Boat Rental: A variety of unique seasonal activities are held throughout the year in Disneytown – from a colorful spring and cool summer to a wicked Halloween, festive Christmas and time-honored Spring Festival traditions.