Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Zootopia has officially opened at Shanghai Disneyland on December 20. As we continue to manage maximum capacity for each area of our resort, and in anticipation of high demand to visit Zootopia during its opening period, please understand that admission to Zootopia or its new attraction “Zootopia: Hot Pursuit” may not be secured for every guest who enters Shanghai Disneyland. However, guests will be able to encounter multiple new experiences with a Zootopia touch throughout the park, including decoration, entertainment, food & beverage and merchandise.

Please also note that overnight queuing for entry to Shanghai Disneyland on any day is not permitted. Guests are encouraged to plan their trip accordingly.

In the opening phase, we expect that pauses and brief downtimes may occur from time to time in the new attraction “Zootopia: Hot Pursuit”. Downtimes may occur for a variety of reasons due to the complexity of the ride system and built-in safety features, based on industry requirements and best practices. In the event of downtime, guests will be required to evacuate according to onsite cast members' instructions. Operation of the attraction will be resumed after the completion of all necessary procedures. We appreciate the understanding and cooperation of our guests during this opening period.

Disney Premier Access Terms and Conditions

Disney Premier Access Purchase Rule:

  • Disney Premier Access is not valid for admission to Shanghai Disneyland.
  • Guests must possess valid park admission credentials for certain visitation day (purchased tickets, or successfully registered General Admission Tickets or Annual Passes) before purchasing Disney Premier Access for the same visitation day.
  • The validity calendar will show 7 valid dates for this product and is updated on daily basis.
  • The price of Disney Premier Access varies by visiting date, attractions, entertainment shows, and the date of purchase. Guests may purchase Disney Premier Access at the current price published on the Shanghai Disney Resort Official App, subject to availability. The set price of Disney Premier Access does not vary if any of the attractions and/or entertainment experiences are temporarily suspended or closed. Please verify the attractions and entertainment experiences listed on the Disney Premier Access set details screen, as well as the attraction real-time status and entertainment show times published on the Shanghai Disney Resort Official App.
  • Each Disney Premier Access is limited to one guest for one time, and can only be used by the guest whose Annual Pass or ticket is linked with the product. All guests aged 3 years old or above and with a height of 1.0 meter and above on the day of their visit should make this purchase. If the Disney Premier Access user does not match the visual identity of the park ticket or Annual Pass holder, the Disney Premier Access will not be accepted. Please select the correct ticket or Annual Pass holder when purchasing.
  • Each guest is required to purchase or possess park tickets and present the original physical copy of ID document (Mainland China guests are required to bring your PRC Resident ID Card. Hong Kong China and Macao China guests are required to bring a Mainland Travel Permit for Hong Kong and Macao Residents, PRC Travel Document or Mainland Residence Permit for Hong Kong and Macao Residents. Taiwan China guests are required to bring a Mainland Travel Permit for Taiwan Residents, PRC Travel Document or Mainland Residence Permit for Taiwan Residents. Other guests are required to bring a valid foreign passport or PRC Foreign Permanent Resident ID Card) at the Main Entrance in order to enter the park. Guests who reserve a single ticket or a number of park tickets are required to enter the park with the rest of the ticket holders booked under their government ID. Guests with disabilities will be required to provide their valid government ID (Mainland China guests are required to bring your PRC Resident ID Card. Hong Kong China and Macao China guests are required to bring a Mainland Travel Permit for Hong Kong and Macao Residents, PRC Travel Document or Mainland Residence Permit for Hong Kong and Macao Residents. Taiwan China guests are required to bring a Mainland Travel Permit for Taiwan Residents, PRC Travel Document or Mainland Residence Permit for Taiwan Residents. Other guests are required to bring a valid foreign passport or PRC Foreign Permanent Resident ID) and the original valid certificate or proof of disability, and then pass the “ID Query” page of “China Disabled Person’s Federation” WeChat Official Account to verify their disability certificate at the Disneytown entrance before entering the park. Guests who fail to present valid disability certificates and/or who cannot secure digital verification of their disability certificates may need to pay the difference of Standard ticket price to enter the park.
  • Guests are required to provide their full name, valid ID information and mobile phone number when booking. Full payment must be made at the time of booking.
    - Each valid park admission credential can only be used to purchase five sets of Disney Premier Access prior to any selected visitation day.
    - You can also try purchasing Disney Premier Access on the day of your visit.
  • Please be noted that every member of your created party have entered park before you purchase Disney Premier Access on day.
  • Guests are required to comply with the height restrictions for the attractions and the safety rules for the attractions and entertainment experiences.
  • Disney Premier Access is non-transferrable, not for resale and is non-refundable unless otherwise required by law.
  • This product in total can be replaced twice with newly dated Disney Premier Access of equal value, replacement eligibility is subject to availability. Date changes must occur, at the latest, 48 hours prior to 00:00 am on the date of the entitlement. Please make sure that the date change of your park ticket (or Annual Pass and General Admission Ticket registration) echoes with rescheduling of this product. Registrations of General Admission Tickets and Annual Passes should be rescheduled first before you change the date of your Disney Premier Access. Guest who has placed orders through other channels excluding Shanghai Disney Resort APP, Shanghai Disney Resort WeChat Mini Program and Shanghai Disney Resort Official Website need to reschedule the park ticket on the original purchase channel successfully and then make the date change of Disney Premier Access on Shanghai Disney Resort Official App or Shanghai Disney Resort WeChat Mini Program. Without permission, this product can NOT be refunded if the rescheduled park admission ticket or Annual Pass date is not consistent with the rescheduled date of this product(unless otherwise required by law).
  • Guests must be 18 years of age or older to purchase Disney Premier Access. At least one guest per group must be 16 years or older.
  • We are not responsible for any loss or inconvenience caused by an App error that is not attributable to our fault, or unauthorized duplication or sale of this product.
  • In consideration of capacity, extreme weather including but not limited to typhoon (when a blue alert for typhoon or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station), high temperature (when an orange alert for high temperature or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station), air pollution (when a blue alert for heavy air pollution or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station or when Air Quality Index published by Shanghai Environmental Monitoring Centre or Shanghai Meteorological Centre exceeds 300), special events, safety or order in the Park, or if the circumstances so require,
    - We may from time to time, change the operating hours of the Park or any Park attraction (including but not limited to temporary close of outdoor attractions, and removal of the firework effects in ILLUMINATE! A Nighttime Celebration), close the Park or any part of it to the general public temporarily, restrict the number of persons having access to the Park, and/or suspend or cancel any attraction or entertainment program.
    - We reserve the right to deny admission to any person, or to require a person already admitted to leave the Park.
  • In instances of inclement weather, Disney Premier Access may still be available. We encourage our guests to dress accordingly. Guests are responsible for the security and protection of their personal belongings at all times. Admission to Shanghai Disneyland is subject to the Park Rules and Regulations as posted on our website (https://www.shanghaidisneyresort.com/en/rules).
  • These terms and conditions are subject to change. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed.
  • For the purposes of these terms and conditions, 'we' means either or both “Shanghai International Theme Park Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.

Disney Premier Access Redemption:

  • If the quantity of your Disney Premier Access purchased prior to the visitation day is less than the tickets quantity in your order, the Disney Premier Access must be activated before actual usage. Please make sure the person placing the order and the confirmed Disney Premier Access users have all entered the park before activation. Disney Premier Access can be directly used after park entry when the quantity of the purchased Disney Premier Access prior to the visitation day equals the ticket quantity in your order.
  • Please enter from the Disney Premier Access Entrance at the attraction or enter the reserved area at the entertainment venue anytime during the Validity Period (subject to operations).”Validity Period” is the period between the designated starting time and the closing time of the selected attractions or the return window of the selected entertainment show on the designated date of visit. Please have the Disney Premier Access QR Code open in the Shanghai Disney Resort Official App or present the QR Code on the park ticket or Annual Pass to scan using the redemption device. Once scanned, the Cast Member will validate the photo associated with the park ticket or Annual Pass and ensure it matches the person possessing the Disney Premier Access. If the Disney Premier Access user does not match the visual identity of the park ticket or Annual Pass holder, the Disney Premier Access will not be accepted. Please select the correct ticket or Annual Pass holder when purchasing.
  • Disney Premier Access can only be used once during the Validity Period at the selected attraction or entertainment venue. It is shown in digital form only and is associated with the park ticket or Annual Pass used to purchase it. It is void if altered.
  • Please be noted that all the confirmed Disney Premier Access users in your created party have all entered the park before activation.

Contact Us:

  • To learn more about Disney Premier Access or to make a reservation, please contact the Shanghai Disney Resort Reservation Center on 400-180-0000.
  • Guests under the age of 18 must have a parent or guardian’s permission to call.