Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Friendly Reminder - May 25, 2022
Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Wedding Packages for Disney Fairy Tale Weddings

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Choose from a magical assortment of uniquely themed packages featuring Disney Characters, along with select elegant additions that will make your wedding celebration a dream come true.

“Vow • In the Name of Love” Package

Taking place within the opulent halls of the Shanghai Disneyland Hotel, the “Vow • In the Name of Love” package gives you the chance to celebrate the occasion filled with elegance, happiness, fun and Disney-themed magic!

Presented by Disney Fairy Tale Weddings, each “Vow • In the Name of Love” Package includes:

  • Premier wedding banquet at Shanghai Disneyland Hotel
  • 45-minute pre-dinner cocktail (including soft drinks, iced juice, local beer)
  • 3-hour premier beverage package (including soft drinks, iced juice, local beer)
  • One-night accommodation in a suite at Shanghai Disneyland Hotel
  • Pre-wedding food tasting for up to six guests
  • Disney Ceremony MC
  • Mickey and Minnie appearance for Disney Fairy Tale Weddings ceremony
  • Disney-themed stage and venue décor
  • Disney-themed dining table fresh floral centerpieces
  • Personalized banquet rundown and professional stage management by the Entertainment Team
  • Professional audio, lighting support and Disney background music arrangement
  • Guest registration booklet (one set)
  • Disney wedding invitations (three sets per table)
  • Disney Fairy Tale Weddings premium gifts for banquet guests (10 guests per table)
  • A personal in-house bridal assistant
  • Exclusive use of one VIP bridal room

The “Vow • In the Name of Love” Package is for table of 10 guests.

Please note that a minimum of 15 tables is required. In addition, package details are for reference only and are subject to change.

“Heart • Faith in Eternity” Package

Exchange vows and say “I do” as you indulge your fantasies in the most robust of all Disney Fairy Tale Weddings packages.

  • Luxury wedding banquet at Shanghai Disneyland Hotel
  • 45-minute pre-dinner cocktail (including soft drinks, iced juice, local beer)
  • 3-hour premier beverage package (including soft drinks, iced juice, local beer and one bottle of house wine per table)
  • One-night accommodation in a suite at Shanghai Disneyland Hotel
  • Pre-wedding food tasting for up to six guests
  • Mickey & Minnie appearance for Disney Fairy Tale Weddings ceremony
  • Disney Fairy Tale wedding cake mapping
  • Disney Ceremony MC
  • Disney-themed stage and venue décor
  • Disney-themed dining table fresh floral centerpieces
  • Personalized banquet rundown and professional stage management by the Entertainment team
  • Professional audio, lighting support and Disney background music arrangement
  • Guest registration booklet (one set)
  • Disney wedding invitations (five sets per table)
  • Disney Fairy Tale Weddings premium gifts for banquet guests (10 guests per table)
  • A personal in-house bridal assistant
  • Exclusive use of one VIP bridal room
  • Dinner voucher for newlyweds in a hotel restaurant on the first wedding anniversary

The “Heart • Faith in Eternity” Package is for table of 10 guests.

Please note that a minimum of 15 tables is required. In addition, package details are for reference only and are subject to change.

Elegant Additions

Transform your special day with magical add-ons to make your wedding more enchanting than you ever dreamed! Some of the Elegant Additions available include:

  • Appearances by Disney Characters
  • Private performances by spectacular Disney entertainment
  • Live musical performances
  • Professional audio and video equipment
  • Customized decorations
  • Disney Fairy Tale Weddings premiums
  • And so much more!

Please note that the above Elegant Additions are subject to additional charges. In addition, all package details are for reference only and are subject to change.

Contact Disney Fairy Tale Weddings

For more on Disney Fairy Tale Weddings, contact our professional wedding planners today! Whether you require assistance booking your event or simply have a question that needs an answer, we’re here to help.

To get in touch with Disney Fairy Tale Weddings at Shanghai Disney Resort, you can email us or contact the Disney Reservation Center by calling 400-1800000 or +86-21-3158-0000.

In addition, you can also visit our Help Center where you’ll have access to Live Chat availability with a Disney Cast Member.