Taxi pick-up and drop-off services are required to use the West Public Transportation Hub
Please note that according to the relevant provisions of Shanghai Transportation Management No. 87 [2016], taxi drivers, in addition to the designated pick-up and drop-off areas within hotels and other premises in the Shanghai International Tourism Resort, are also allowed to pick up and drop off passengers at the “West Public Transportation Hub”. Taxis are not allowed to provide drop-off and pick-up service in Disney Car and Coach Park.
Shanghai Disney Resort’s Real Name Ticketing Policy Starts December 23, 2024 See details
To protect guest rights, we remind all guests to only purchase Shanghai Disney Resort products and services via official and authorized channels.For park ticketing products and hotel reservations, guests can make purchase through the resort’s official direct channels including the Shanghai Disney Resort official website, app and WeChat account, as well as the resort’s Disney Reservation Center, official Jingdong Flagship Store and official Fliggy Store, or through our official travel partners. Please click here to see the full list of the resort’s official channels and official travel partners.
If you want to purchase Disney Premier Access, please refer to the resort’s official direct channels below after you have purchased your park tickets. Disney Premier Access products and services are only available through these four channels:
- Shanghai Disney Resort’s official website
- Shanghai Disney Resort’s official app
- Shanghai Disney Resort’s official WeChat account
- Shanghai Disney Resort official Fliggy Store
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Annual Pass Online Redemption and Facial Recognition Park Entry
To bring convenience and improve the in-park experience for Shanghai Disneyland Annual Pass holders, we launched a convenient new Shanghai Disneyland Annual Pass Online Redemption service for Annual Pass Holders (Mainland China guests). Shanghai Disneyland Annual Pass holders (Mainland China guests) can redeem their Annual Pass and/or the Annual Pass for their children (Mainland China guests) under 18 years old in the Shanghai Disney Resort Official App.
We have also launched a special trail operations of Facial Recognition Park Entry for Annual Pass holders. Annual Pass holders can choose to opt into Facial Recognition park entry for themselves and their child under 18 years old (if the child is an Annual Pass holder) via the Shanghai Disney Resort Official App.
Online Redemption
To redeem your Shanghai Disneyland Annual Pass in the SHDR App (“Online Redemption”), the system will retrieve your Government ID information provided to us at the time of purchasing, and you will need to take and submit a selfie (“base photo”) via SHDR App. We will utilize facial recognition technology to verify your identity by comparing such base photo against your photo stored in the database maintained by the Ministry of Public Security. You also have the option for Online Redemption of the Annual Pass for your child under the age of 18. When you redeem Annual Pass for your child, you will be asked to take and submit a selfie of your child. The base photo you provide to us will be stored and linked to the Annual Pass redeemed and used to confirm identity when you or your child enters Shanghai Disneyland. You may also choose to go to the Shanghai Disneyland in person with your Government ID and other documents required by us to redeem your Annual Pass onsite.
Annual Pass holders who are Hong Kong China, Macao China, Taiwan China guests, or other guests must redeem their Annual Pass onsite at the park. Please go to the Ticket Booth at the Main Entrance of the park in person with the specified original ID credential and the order number. For Hong Kong China and Macao China guests, please bring a Mainland Travel Permit for Hong Kong and Macao Residents, PRC Travel Document or Mainland Residence Permit for Hong Kong and Macao Residents. For Taiwan China guests, please bring a Mainland Travel Permit for Taiwan Residents, PRC Travel Document or Mainland Residence Permit for Taiwan Residents. For other guests, please bring a valid foreign passport or PRC Foreign Permanent Resident ID Card.
How to Redeem an Annual Pass in the App
- Download the Shanghai Disney Resort Official App before you arrive at the park and create an account with your mobile phone number.
- Sign in to the App and tap the button under your Pass to start the redemption process.
- Select the Passes you would like to redeem.
- Scan your ID.
Frame your valid ID inside the white guidelines to scan it effectively. Mainland China guests must provide their PRC Resident ID Card. - Take a photo.
Take a clear, front-facing photo under good lighting. This photo will be used to identify you next time you enter Shanghai Disneyland. - Congratulations！You have successfully redeemed your Annual Pass.
Facial Recognition Park Entry
After redeeming the Annual Pass, Annual Pass holders can choose to opt-in to Facial Recognition park entry for themselves or their children to enjoy convenient park entry with Facial Recognition technology.
When you, as an Annual Pass holder, opt in to facial recognition park entry in the SHDR App to enjoy convenient park entry for yourself or your child under the age of 18, you will need to take and upload to the SHDR App a profile photo of yourself or your child, as applicable. This photo will be stored and will only be used for park entry purpose. Once having opted in to facial recognition park entry, you / your child can enter Shanghai Disneyland through the facial recognition lanes. The facial recognition system installed in the turnstiles of the facial recognition lanes will capture your/your child’s facial images and we will utilize facial recognition technology to verify your/your child’s identity by comparing such photo taken at the turnstiles against your/your child’s profile photo previously uploaded during opt-in in the SHDR App. The photo taken at the turnstiles in the facial recognition lanes will only be used for park entry purpose and will be deleted from the facial recognition system at the end of the day of such photo capturing. If you choose not to opt in to facial recognition park entry, the Annual Pass can still be used for you to access Shanghai Disneyland normally. Guests who have not opted in to facial recognition park entry should enter the park through manual ticket validation lanes, as the facial recognition system in the facial recognition lanes may capture your facial images if you choose to walk through such lanes (but all photos will be deleted at the end of the day of such photo capturing).
How to Opt into Facial Recognition Park Entry in the App
- Select the Passes you would like to opt-in for Facial Recognition park entry.
- Agree to opt into Facial Recognition park entry
- Take a photo
Take a clear, front-facing photo under good lighting. - Congratulations！You have successfully enabled Facial Recognition park entry.
If you choose not to opt into Facial Recognition park entry, original physical copy of your ID document can still be used to enter the park normally. However, please enter the park through other lanes as the Facial Recognition system in the Facial Recognition park entry lanes may still capture your facial images when you walk through such lanes (but all photos will be deleted at the end of the day of such photo capturing). If you do not wish to use facial recognition, please follow the floor signs to the manual ticket validation turnstiles or ask a Cast Member for assistance.
In order to verify the identity of the Shanghai Disneyland Annual Pass holder and ensure the usage of the Annual Pass remains strictly personal, Shanghai Disneyland Annual Pass holders are required to show the original physical copy of their ID document used to redeem the Shanghai Disneyland Annual Pass and the original hardcopy of the Shanghai Disneyland Annual Pass or the Shanghai Disneyland Annual Pass QR Code in the Shanghai Disney Resort Official App at the turnstiles when using the Shanghai Disneyland Annual Pass to enter the park. Shanghai Disneyland Annual Pass holders who have opted in to Facial Recognition park entry should also bring with them original physical copy of your ID document in case we need to verify their identity manually (please note that the manual verification is required for all Shanghai Disneyland Annual Pass holders who walk through the Facial Recognition lanes for the first time).
Please read our Privacy Policy and Terms and Conditions carefully to better understand our services and how we use and protect your information.
