Taxi pick-up and drop-off services are required to use the West Public Transportation Hub

Please note that according to the relevant provisions of Shanghai Transportation Management No. 87 [2016], taxi drivers, in addition to the designated pick-up and drop-off areas within hotels and other premises in the Shanghai International Tourism Resort, are also allowed to pick up and drop off passengers at the “West Public Transportation Hub”. Taxis are not allowed to provide drop-off and pick-up service in Disney Car and Coach Park.

Shanghai Disney Resort’s Real Name Ticketing Policy Starts December 23, 2024 See details
To protect guest rights, we remind all guests to only purchase Shanghai Disney Resort products and services via official and authorized channels.

For park ticketing products and hotel reservations, guests can make purchase through the resort’s official direct channels including the Shanghai Disney Resort official website, app and WeChat account, as well as the resort’s Disney Reservation Center, official Jingdong Flagship Store and official Fliggy Store, or through our official travel partners. Please click here to see the full list of the resort’s official channels and official travel partners.

If you want to purchase Disney Premier Access, please refer to the resort’s official direct channels below after you have purchased your park tickets. Disney Premier Access products and services are only available through these four channels:
  • Shanghai Disney Resort’s official website
  • Shanghai Disney Resort’s official app
  • Shanghai Disney Resort’s official WeChat account
  • Shanghai Disney Resort official Fliggy Store
Products and services purchased via any other channels are non-official, unauthorized, highly likely fake or fraudulent, which may therefore lead to guests at their own risk and responsibility of financial loss. As such illegal commercial activities also bring significant damage to the resort’s reputation, business and normal operations, we have been working closely with relevant government authorities to crackdown on these activities including monitoring and reporting them regularly to the local government.
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.

Rider Switch

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Parents or other adults can take turns riding select attractions when they have non-riders in their party.

What Is Rider Switch and How Does It Work?

If a guest in your party won’t be boarding an attraction due to height limit or other reasons, the Rider Switch option means you don’t have to miss out! Instead, you can wait with the non-rider(s) while the rest of your party enjoys the attraction. Then, once they’re done, you can take your turn by going through the Disney Premier Access entrance or alternative entrance (when the Disney Premier Access entrance is not available).

How it Works:

  • Step 1 – Ask a Cast Member if Rider Switch is offered at the attraction you want to experience.
  • Step 2 – If Rider Switch is offered, let a Cast Member know that you would like a Rider Switch arrangement. Enter the line with your entire party. One or two adult(s) will be designated to wait with the non-rider(s) in the “Rider Switch” area. The remainder of the party will experience the attraction.
  • Step 3 – When the remainder of the party returns to the “Rider Switch” area, the guest(s) who waited with the non-rider(s) may then take his or her turn by going through the Disney Premier Access entrance or alternative entrance (when the Disney Premier Access entrance is not available).

(Please note that Rider Switch may not save more queueing time for guests who holding a Disney Premier Access for the attraction concerned)