As a precautionary measure in line with prevention efforts taking place across China, we are temporarily closing Shanghai Disneyland park out of consideration for the health and safety of our guests and Cast Members. We are in close contact with health officials and the local government about the situation and will announce a reopening date once they determine it is advisable. In the interim, we will be providing refunds to guests who have booked tickets to the park or rooms at our resort hotels.
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
Temporary Closure of Shanghai Disneyland, Disneytown including Walt Disney Grand Theatre and Wishing Star Park - January 27, 2020
As a precautionary measure in line with prevention efforts taking place across China, we are temporarily closing Shanghai Disneyland park out of consideration for the health and safety of our guests and Cast Members. We are in close contact with health officials and the local government about the situation and will announce a reopening date once they determine it is advisable. In the interim, we will be providing refunds to guests who have booked tickets to the park or rooms at our resort hotels.
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
View Detailed Procedure & Guidelines

Services for Guests with Disabilities

finder.details.social.network.qrError

Shanghai Disney Resort offers a variety of services to provide access to as many Guests as possible.

MAGIC ALL - A Magical Experience for All

We are committed to providing a magical experience for all of our Guests. Shanghai Disney Resort provides numerous accommodations for Guests with disabilities. From wheelchair rentals and shuttle service to hearing and visual aids, we will do our very best to accommodate you!

Accessibility to Attractions

Shanghai Disneyland features attractions that require wheelchair transfers and others that allow Guests to remain seated while riding.

Assistive Listening Systems

Hearing aids, such as Assistive Listening Systems, are available through Guest Services for those with hearing disabilities.

Disability Access Service

Disability Access Service Card is available for certified disability guests at Guest Services at Main Entrance.

Guide Dogs

Guide dogs are permitted in Shanghai Disney Resort on select attractions in Shanghai Disneyland and in certain areas of Resort hotels.

Hotel Services for Guests with Special Needs

Hotels at Shanghai Disney Resort offer special equipment and facilities to help accommodate Guests with disabilities.

Resort Shuttle

Hotel shuttles are equipped to transport Resort hotel Guests with disabilities to the theme park and Disneytown.

Tactile Maps

Tactile maps featuring Braille in English and Simplified Chinese are available for Guests who require visual aids.

Toilets

All toilets in Shanghai Disney Resort offer wheelchair access—with room to accommodate those requiring assistance.

Wheelchair Rental

Guests with mobility challenges have the option of renting a wheelchair when visiting Shanghai Disney Resort.