- Guests are encouraged to wear masks properly at indoor locations, queue lines, crowded outdoor areas, meet Disney characters and in transportation;
- All guests will be encouraged to maintain good personal hygiene.
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
- Guests are encouraged to wear masks properly at indoor locations, queue lines, crowded outdoor areas, meet Disney characters and in transportation;
- All guests will be encouraged to maintain good personal hygiene.
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Service Enquiry for Guests with Disabilities
Shanghai Disney Resort offers a variety of services to provide access to as many Guests as possible.
MAGIC ALL - A Magical Experience for All
We are committed to providing a magical experience for all of our guests. Shanghai Disney Resort provides numerous accommodations for Guests with disabilities. From wheelchair rentals and shuttle service, as well as hearing and visual aids, we will do our very best to accommodate you!
Accessibility to Attractions
Shanghai Disneyland features attractions that require wheelchair transfers and others that allow Guests to remain seated while riding.
Assistive Listening Systems
Hearing aids, such as Assistive Listening Systems, are available through Guest Services for those with hearing disabilities.
Disability Access Service
Disability Access Service Card is available for certified disability guests at Guest Services at Main Entrance.
Guide Dogs
Guide dogs are permitted in Shanghai Disney Resort on select attractions in Shanghai Disneyland and in certain areas of Resort hotels.
Hotel Services for Guests with Special Needs
Hotels at Shanghai Disney Resort offer special equipment and facilities to help accommodate Guests with disabilities.
Resort Shuttle
Hotel shuttles are equipped to transport Resort hotel Guests with disabilities to the theme park and Disneytown.
Sign Language
As a courtesy to our guests, sign language interpretation is available at certain shows.
Tactile Maps
Tactile maps featuring Braille in English and Simplified Chinese are available for Guests who require visual aids.
Toilets
All toilets in Shanghai Disney Resort offer wheelchair access—with room to accommodate those requiring assistance.
Wheelchair Rental
Guests with mobility challenges have the option of renting a wheelchair when visiting Shanghai Disney Resort.
