Taxi pick-up and drop-off services are required to use the West Public Transportation Hub

Please note that according to the relevant provisions of Shanghai Transportation Management No. 87 [2016], taxi drivers, in addition to the designated pick-up and drop-off areas within hotels and other premises in the Shanghai International Tourism Resort, are also allowed to pick up and drop off passengers at the “West Public Transportation Hub”. Taxis are not allowed to provide drop-off and pick-up service in Disney Car and Coach Park.

Shanghai Disney Resort’s Real Name Ticketing Policy Starts December 23, 2024 See details
To protect guest rights, we remind all guests to only purchase Shanghai Disney Resort products and services via official and authorized channels.

For park ticketing products and hotel reservations, guests can make purchase through the resort’s official direct channels including the Shanghai Disney Resort official website, app and WeChat account, as well as the resort’s Disney Reservation Center, official Jingdong Flagship Store and official Fliggy Store, or through our official travel partners. Please click here to see the full list of the resort’s official channels and official travel partners.

If you want to purchase Disney Premier Access, please refer to the resort’s official direct channels below after you have purchased your park tickets. Disney Premier Access products and services are only available through these four channels:
  • Shanghai Disney Resort’s official website
  • Shanghai Disney Resort’s official app
  • Shanghai Disney Resort’s official WeChat account
  • Shanghai Disney Resort official Fliggy Store
Products and services purchased via any other channels are non-official, unauthorized, highly likely fake or fraudulent, which may therefore lead to guests at their own risk and responsibility of financial loss. As such illegal commercial activities also bring significant damage to the resort’s reputation, business and normal operations, we have been working closely with relevant government authorities to crackdown on these activities including monitoring and reporting them regularly to the local government.
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.

Shanghai Disney Resort Halloween Costume Guidelines

Shanghai Disney Resort Halloween event will be from September 25 to October 31, 2017. During this period, Guests are exceptionally authorized to wear Halloween-themed costumes or dress up as Disney Characters!

For the comfort and safety of all and to ensure a magical experience, please respect the following guidelines.

  1. Proper attire, including shirts, pants/shorts/skirts and shoes must be worn at all times while visiting the park. Clothing that drags on the ground is prohibited. We reserve the right to deny admission or remove any person wearing inappropriate or indecent attire, or attire that could detract from the experience of other guests. Guests may be requested to modify their costume to meet the above standards.
  2. Bulky costumes or costume props that surround the entire body are strongly discouraged and may be subject to additional security screening.
  3. Masks may not be worn by Guests age 16 or older, unless for medical purposes. Masks must be worn in a way that both eyes can be fully seen and with unobstructed vision at all times, allowing for clear peripheral lines of sight.
  4. In some attractions, costume accessories such as hats, capes and wings may not be worn as they may cause safety concerns to guests or disrupt the operation.
  5. Costumes may not contain sharp objects, pointed objects or materials that may accidentally strike another Guest.
  6. Costumes may not contain any weapons that resemble or could easily be mistaken for an actual weapon. (soft toys are allowed)
  7. For the comfort of all, costumes must be family-friendly and may not be obstructive, offensive, objectionable or violent. Political or religiously offensive costumes are not allowed.
  8. All Guests may dress as their favorite character, but may not pose for pictures or sign autographs for other Guests. To avoid confusion with our Disney Characters, Guests may be asked to wear a sticker. Guests may not wear Shanghai Disney Resort Cast Member costumes.
  9. Guests are asked to refrain from using the restrooms, or storage locker areas for changing clothes.
  10. Guests may be required to take off parts of their costume during shows if they block other people’s view.
Please read and respect our official costume guidelines. Guests who do not adhere to these guidelines may be refused entry into, and/or removed from the park, unless his or her costume can be modified to meet the above standards. This guideline may be modified. If you have any questions, or in case of emergency, please consult with a Cast Member. Shanghai Disney Resort reserves the final right of explanation for this guideline.