As a precautionary measure in line with prevention efforts taking place across China, we are temporarily closing Shanghai Disneyland park out of consideration for the health and safety of our guests and Cast Members. We are in close contact with health officials and the local government about the situation and will announce a reopening date once they determine it is advisable. In the interim, we will be providing refunds to guests who have booked tickets to the park or rooms at our resort hotels.
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
Temporary Closure of Shanghai Disneyland, Disneytown including Walt Disney Grand Theatre and Wishing Star Park - January 30, 2020
As a precautionary measure in line with prevention efforts taking place across China, we are temporarily closing Shanghai Disneyland park out of consideration for the health and safety of our guests and Cast Members. We are in close contact with health officials and the local government about the situation and will announce a reopening date once they determine it is advisable. In the interim, we will be providing refunds to guests who have booked tickets to the park or rooms at our resort hotels.
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
View Detailed Procedure & Guidelines

Shanghai Disney Resort Hotel Rules and Regulations

Shanghai Disneyland Hotel Rules and Regulations

Welcome to Shanghai Disneyland Hotel! We work hard to offer a comfortable, safe and enjoyable experience for all of our Guests. You can help us by keeping in mind the following:

  • Please do not bring illegal, explosive and flammable (e.g. firecrackers) or other dangerous items to the hotel. If any of the above items or suspected items are found, please contact a Cast Member immediately.
  • Please do not bring pets to the hotel vicinity (with the exception of guide dogs). Guide dogs must remain on a leash or in a harness and under the control of the owner at all times.
  • Please show common courtesy to fellow Guests and our Cast Members. Do not use profanity or engage in unsafe, illegal, disruptive or offensive behavior. For your safety and the safety of others, please refrain from running in the hotel.
  • With the exception of designated smoking areas, smoking of tobacco, e-cigarettes or other products that produce a vapor or smoke is not allowed in public areas. Please refer to Hotel Guide for designated smoking locations or ask a Cast Member for assistance.
  • In accordance with local regulations and as part of our commitment to protecting the planet, from July 1, 2019, Shanghai Disney Resort Hotels will no longer stock hotel rooms with disposable single-use products.
  • Please supervise children at all times. Do not leave them unattended in the hotel.
  • You are responsible for the security and protection of your personal belongings at all times. Please leave your valuables in the safe.

The following activities are not allowed in the hotel:

  • Engaging with other Guests or impeding the hotel operation while posing as or portraying any character in costume;
  • Photography, videotaping or recording of any kind, except for personal and non-commercial purposes;
  • Using motorbikes, bicycles, tricycles, carts or other wheeled carriers (with the exception of manual wheelchairs or electrically powered mobility devices with at least 3 wheels and speed lower than 16 km/h);
  • Using recreation devices with wheels, such as inline skates, shoes with built-in wheels, skateboards or scooters;
  • Playing sports games (such as soccer) or playing with kites, remote-controlled flying devices and remote-controlled toys;
  • Picnicking, barbecuing or camping;
  • Plucking or damaging plants, or disturbing and feeding animals (including birds and fish);
  • Engaging in any unsafe acts or other acts that may impede the operation of the hotel or any associated facilities.

We reserve the right to deny admission, or to require a person already admitted to leave the hotel for failure to comply with any of these rules.

We may photograph, film, videotape and/or record in the hotel, and use these images and/or sound recordings, which may capture the portrait and/or voice of the Guests, for reasonable purposes without payment to any person.

For the purposes of these rules, “we” means either or both of “Shanghai International Theme Park Associated Facilities Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.

If you have any questions, please contact one of our Cast Members.

Have a magical day!

Toy Story Hotel Rules and Regulations

Welcome to Toy Story Hotel! We work hard to offer a comfortable, safe and enjoyable experience for all of our Guests. You can help us by keeping in mind the following:

  • Please do not bring illegal, explosive and flammable (e.g. firecrackers) or other dangerous items to the hotel. If any of the above items or suspected items are found, please contact a Cast Member immediately.
  • Please do not bring pets to the hotel vicinity (with the exception of guide dogs). Guide dogs must remain on a leash or in a harness and under the control of the owner at all times.
  • Please show common courtesy to fellow Guests and our Cast Members. Do not use profanity or engage in unsafe, illegal, disruptive or offensive behavior. For your safety and the safety of others, please refrain from running in the hotel.
  • With the exception of designated smoking areas, smoking of tobacco, e-cigarettes or other products that produce a vapor or smoke is not allowed in public areas. Please refer to Hotel Guide for designated smoking locations or ask a Cast Member for assistance.
  • In accordance with local regulations and as part of our commitment to protecting the planet, from July 1, 2019, Shanghai Disney Resort Hotels will no longer stock hotel rooms with disposable single-use products.
  • Please supervise children at all times. Do not leave them unattended in the hotel.
  • You are responsible for the security and protection of your personal belongings at all times. Please leave your valuables in the safe.

The following activities are not allowed in the hotel:

  • Engaging with other Guests or impeding the hotel operation while posing as or portraying any character in costume;
  • Photography, videotaping or recording of any kind, except for personal and non-commercial purposes;
  • Using motorbikes, bicycles, tricycles, carts or other wheeled carriers (with the exception of strollers, manual wheelchairs or electrically powered mobility devices with at least 3 wheels and speed lower than 16 km/h);
  • Using recreation devices with wheels, such as inline skates, shoes with built-in wheels, skateboards or scooters;
  • Playing sports games (such as soccer), or playing with kites, remote-controlled flying devices and remote-controlled toys;
  • Picnicking, barbecuing or camping;
  • Plucking or damaging plants, or disturbing and feeding animals (including birds and fish);
  • Engaging in any unsafe acts or other acts that may impede the operation of the hotel or any associated facilities.

We reserve the right to deny admission, or to require a person already admitted to leave the hotel for failure to comply with any of these rules.

We may photograph, film, videotape and/or record in the hotel, and use these images and/or sound recordings, which may capture the portrait and/or voice of the Guests, for reasonable purposes without payment to any person.

For the purposes of these rules, “we” means either or both of “Shanghai International Theme Park Associated Facilities Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.

Please go to https://www.shanghaidisneyresort.com/en/hotel-reservation-policy/ for our detailed hotel reservation policy.

If you have any questions, please contact one of our Cast Members.

Have a magical day!