Shanghai Disney Resort Hotel Rules and Regulations

Shanghai Disneyland Hotel Rules and Regulations

Welcome to Shanghai Disneyland Hotel! We work hard to offer a comfortable, safe and enjoyable experience for all of our Guests. You can help us by keeping in mind the following:

  • Please do not bring illegal, explosive and flammable (e.g. firecrackers) or other dangerous items to the hotel. If any of the above items or suspected items are found, please contact a Cast Member immediately.
  • Please do not bring pets to the hotel vicinity (with the exception of guide dogs). Guide dogs must remain on a leash or in a harness and under the control of the owner at all times.
  • Please show common courtesy to fellow Guests and our Cast Members. Do not use profanity or engage in unsafe, illegal, disruptive or offensive behavior. For your safety and the safety of others, please refrain from running in the hotel.
  • With the exception of designated smoking areas, smoking of tobacco, e-cigarettes or other products that produce a vapor or smoke is not allowed in public areas. Please refer to Hotel Guide for designated smoking locations or ask a Cast Member for assistance.
  • Please supervise children at all times. Do not leave them unattended in the hotel.
  • Please take care of your personal belongings and leave your valuables in the safe. We are not responsible and do not assume any liability for any damage to or loss of the property or belongings.

The following activities are not allowed in the hotel:

  • Engaging with other Guests or impeding the hotel operation while posing as or portraying any character in costume;
  • Photography, videotaping or recording of any kind, except for personal and non-commercial purposes;
  • Using motorbikes, bicycles, tricycles, carts or other wheeled carriers (with the exception of manual wheelchairs or electrically powered mobility devices with at least 3 wheels and speed lower than 16 km/h);
  • Using recreation devices with wheels, such as inline skates, shoes with built-in wheels, skateboards or scooters;
  • Playing sports games (such as soccer) or playing with kites, remote-controlled flying devices and remote-controlled toys;
  • Picnicking, barbecuing or camping;
  • Plucking or damaging plants, or disturbing and feeding animals (including birds and fish);
  • Engaging in any unsafe acts or other acts that may impede the operation of the hotel or any associated facilities.

We reserve the right to deny admission, or to require a person already admitted to leave the hotel for failure to comply with any of these rules.

We may photograph, film, videotape and/or record in the hotel, and use these images and/or sound recordings, which may capture the portrait and/or voice of the Guests, for reasonable purposes without payment to any person.

For the purposes of these rules, “we” means either or both of “Shanghai International Theme Park Associated Facilities Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.

If you have any questions, please contact one of our Cast Members.

Have a magical day!

Toy Story Hotel Rules and Regulations

Welcome to Toy Story Hotel! We work hard to offer a comfortable, safe and enjoyable experience for all of our Guests. You can help us by keeping in mind the following:

  • Please do not bring illegal, explosive and flammable (e.g. firecrackers) or other dangerous items to the hotel. If any of the above items or suspected items are found, please contact a Cast Member immediately.
  • Please do not bring pets to the hotel vicinity (with the exception of guide dogs). Guide dogs must remain on a leash or in a harness and under the control of the owner at all times.
  • Please show common courtesy to fellow Guests and our Cast Members. Do not use profanity or engage in unsafe, illegal, disruptive or offensive behavior. For your safety and the safety of others, please refrain from running in the hotel.
  • With the exception of designated smoking areas, smoking of tobacco, e-cigarettes or other products that produce a vapor or smoke is not allowed in public areas. Please refer to Hotel Guide for designated smoking locations or ask a Cast Member for assistance.
  • Please supervise children at all times. Do not leave them unattended in the hotel.
  • Please take care of your personal belongings and leave your valuables in the safe. We are not responsible and do not assume any liability for any damage to or loss of the property or belongings.

The following activities are not allowed in the hotel:

  • Engaging with other Guests or impeding the hotel operation while posing as or portraying any character in costume;
  • Photography, videotaping or recording of any kind, except for personal and non-commercial purposes;
  • Using motorbikes, bicycles, tricycles, carts or other wheeled carriers (with the exception of strollers, manual wheelchairs or electrically powered mobility devices with at least 3 wheels and speed lower than 16 km/h);
  • Using recreation devices with wheels, such as inline skates, shoes with built-in wheels, skateboards or scooters;
  • Playing sports games (such as soccer), or playing with kites, remote-controlled flying devices and remote-controlled toys;
  • Picnicking, barbecuing or camping;
  • Plucking or damaging plants, or disturbing and feeding animals (including birds and fish);
  • Engaging in any unsafe acts or other acts that may impede the operation of the hotel or any associated facilities.

We reserve the right to deny admission, or to require a person already admitted to leave the hotel for failure to comply with any of these rules.

We may photograph, film, videotape and/or record in the hotel, and use these images and/or sound recordings, which may capture the portrait and/or voice of the Guests, for reasonable purposes without payment to any person.

For the purposes of these rules, “we” means either or both of “Shanghai International Theme Park Associated Facilities Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.

If you have any questions, please contact one of our Cast Members.

Have a magical day!