Shanghai Disneyland remains closed as we continue to closely monitor health and safety conditions and follow the direction of government regulators. However, as the first step of a phased reopening, Shanghai Disney Resort will partially resume operations on March 9, 2020 with a limited number of shopping, dining, and recreational experiences available in Disneytown, Wishing Star Park and Shanghai Disneyland Hotel. Each of these resort locations will operate under limited capacity and reduced hours of operation. The Disney Car and Coach Park and the Disneytown Parking Lot will also reopen.

The resort will provide an extensive range of measures, designed to ensure a safe and healthy experience for all guests, Cast Members and Disneytown tenant employees, including strict and comprehensive approaches on sanitization, disinfection and cleanliness. In accordance with relevant regulations, every guest entering Shanghai Disney Resort will be required to undergo temperature screening procedures and present their Shanghai QR Code. Only guests with a green Shanghai QR Code will be allowed to enter the resort. Guests must wear a mask during their entire visit (except when dining), and will also be reminded to maintain respectful social distances at all times while in stores, queues and restaurants.

Please refer to the Shanghai Disney Resort official website and app for the operation hours of Disneytown and Wishing Star Park.
Shanghai Disneyland Remains Temporarily Closed Until Further Notice
Disneytown, Wishing Star Park and Shanghai Disneyland Hotel Re-open with Limited Operations - April 07, 2020
Shanghai Disneyland remains closed as we continue to closely monitor health and safety conditions and follow the direction of government regulators. However, as the first step of a phased reopening, Shanghai Disney Resort will partially resume operations on March 9, 2020 with a limited number of shopping, dining, and recreational experiences available in Disneytown, Wishing Star Park and Shanghai Disneyland Hotel. Each of these resort locations will operate under limited capacity and reduced hours of operation. The Disney Car and Coach Park and the Disneytown Parking Lot will also reopen.

The resort will provide an extensive range of measures, designed to ensure a safe and healthy experience for all guests, Cast Members and Disneytown tenant employees, including strict and comprehensive approaches on sanitization, disinfection and cleanliness. In accordance with relevant regulations, every guest entering Shanghai Disney Resort will be required to undergo temperature screening procedures and present their Shanghai QR Code. Only guests with a green Shanghai QR Code will be allowed to enter the resort. Guests must wear a mask during their entire visit (except when dining), and will also be reminded to maintain respectful social distances at all times while in stores, queues and restaurants.

Please refer to the Shanghai Disney Resort official website and app for the operation hours of Disneytown and Wishing Star Park.

Shanghai Disney Resort Hotel Rules and Regulations

Shanghai Disneyland Hotel Rules and Regulations

Welcome to Shanghai Disneyland Hotel! We work hard to offer a comfortable, safe and enjoyable experience for all of our Guests. You can help us by keeping in mind the following:

  • Please do not bring illegal, explosive and flammable (e.g. firecrackers) or other dangerous items to the hotel. If any of the above items or suspected items are found, please contact a Cast Member immediately.
  • Please do not bring pets to the hotel vicinity (with the exception of guide dogs). Guide dogs must remain on a leash or in a harness and under the control of the owner at all times.
  • Please show common courtesy to fellow Guests and our Cast Members. Do not use profanity or engage in unsafe, illegal, disruptive or offensive behavior. For your safety and the safety of others, please refrain from running in the hotel.
  • With the exception of designated smoking areas, smoking of tobacco, e-cigarettes or other products that produce a vapor or smoke is not allowed in public areas. Please refer to Hotel Guide for designated smoking locations or ask a Cast Member for assistance.
  • In accordance with local regulations and as part of our commitment to protecting the planet, from July 1, 2019, Shanghai Disney Resort Hotels will no longer stock hotel rooms with disposable single-use products.
  • Please supervise children at all times. Do not leave them unattended in the hotel.
  • You are responsible for the security and protection of your personal belongings at all times. Please leave your valuables in the safe.

The following activities are not allowed in the hotel:

  • Engaging with other Guests or impeding the hotel operation while posing as or portraying any character in costume;
  • Photography, videotaping or recording of any kind, except for personal and non-commercial purposes;
  • Using motorbikes, bicycles, tricycles, carts or other wheeled carriers (with the exception of manual wheelchairs or electrically powered mobility devices with at least 3 wheels and speed lower than 16 km/h);
  • Using recreation devices with wheels, such as inline skates, shoes with built-in wheels, skateboards or scooters;
  • Playing sports games (such as soccer) or playing with kites, remote-controlled flying devices and remote-controlled toys;
  • Picnicking, barbecuing or camping;
  • Plucking or damaging plants, or disturbing and feeding animals (including birds and fish);
  • Engaging in any unsafe acts or other acts that may impede the operation of the hotel or any associated facilities.

We reserve the right to deny admission, or to require a person already admitted to leave the hotel for failure to comply with any of these rules.

We may photograph, film, videotape and/or record in the hotel, and use these images and/or sound recordings, which may capture the portrait and/or voice of the Guests, for reasonable purposes without payment to any person.

For the purposes of these rules, “we” means either or both of “Shanghai International Theme Park Associated Facilities Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.

If you have any questions, please contact one of our Cast Members.

Have a magical day!

Toy Story Hotel Rules and Regulations

Welcome to Toy Story Hotel! We work hard to offer a comfortable, safe and enjoyable experience for all of our Guests. You can help us by keeping in mind the following:

  • Please do not bring illegal, explosive and flammable (e.g. firecrackers) or other dangerous items to the hotel. If any of the above items or suspected items are found, please contact a Cast Member immediately.
  • Please do not bring pets to the hotel vicinity (with the exception of guide dogs). Guide dogs must remain on a leash or in a harness and under the control of the owner at all times.
  • Please show common courtesy to fellow Guests and our Cast Members. Do not use profanity or engage in unsafe, illegal, disruptive or offensive behavior. For your safety and the safety of others, please refrain from running in the hotel.
  • With the exception of designated smoking areas, smoking of tobacco, e-cigarettes or other products that produce a vapor or smoke is not allowed in public areas. Please refer to Hotel Guide for designated smoking locations or ask a Cast Member for assistance.
  • In accordance with local regulations and as part of our commitment to protecting the planet, from July 1, 2019, Shanghai Disney Resort Hotels will no longer stock hotel rooms with disposable single-use products.
  • Please supervise children at all times. Do not leave them unattended in the hotel.
  • You are responsible for the security and protection of your personal belongings at all times. Please leave your valuables in the safe.

The following activities are not allowed in the hotel:

  • Engaging with other Guests or impeding the hotel operation while posing as or portraying any character in costume;
  • Photography, videotaping or recording of any kind, except for personal and non-commercial purposes;
  • Using motorbikes, bicycles, tricycles, carts or other wheeled carriers (with the exception of strollers, manual wheelchairs or electrically powered mobility devices with at least 3 wheels and speed lower than 16 km/h);
  • Using recreation devices with wheels, such as inline skates, shoes with built-in wheels, skateboards or scooters;
  • Playing sports games (such as soccer), or playing with kites, remote-controlled flying devices and remote-controlled toys;
  • Picnicking, barbecuing or camping;
  • Plucking or damaging plants, or disturbing and feeding animals (including birds and fish);
  • Engaging in any unsafe acts or other acts that may impede the operation of the hotel or any associated facilities.

We reserve the right to deny admission, or to require a person already admitted to leave the hotel for failure to comply with any of these rules.

We may photograph, film, videotape and/or record in the hotel, and use these images and/or sound recordings, which may capture the portrait and/or voice of the Guests, for reasonable purposes without payment to any person.

For the purposes of these rules, “we” means either or both of “Shanghai International Theme Park Associated Facilities Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.

Please go to https://www.shanghaidisneyresort.com/en/hotel-reservation-policy/ for our detailed hotel reservation policy.

If you have any questions, please contact one of our Cast Members.

Have a magical day!