Taxi pick-up and drop-off services are required to use the West Public Transportation Hub

Please note that according to the relevant provisions of Shanghai Transportation Management No. 87 [2016], taxi drivers, in addition to the designated pick-up and drop-off areas within hotels and other premises in the Shanghai International Tourism Resort, are also allowed to pick up and drop off passengers at the “West Public Transportation Hub”. Taxis are not allowed to provide drop-off and pick-up service in Disney Car and Coach Park.

Shanghai Disney Resort’s Real Name Ticketing Policy Starts December 23, 2024 See details
To protect guest rights, we remind all guests to only purchase Shanghai Disney Resort products and services via official and authorized channels.

For park ticketing products and hotel reservations, guests can make purchase through the resort’s official direct channels including the Shanghai Disney Resort official website, app and WeChat account, as well as the resort’s Disney Reservation Center, official Jingdong Flagship Store and official Fliggy Store, or through our official travel partners. Please click here to see the full list of the resort’s official channels and official travel partners.

If you want to purchase Disney Premier Access, please refer to the resort’s official direct channels below after you have purchased your park tickets. Disney Premier Access products and services are only available through these four channels:
  • Shanghai Disney Resort’s official website
  • Shanghai Disney Resort’s official app
  • Shanghai Disney Resort’s official WeChat account
  • Shanghai Disney Resort official Fliggy Store
Products and services purchased via any other channels are non-official, unauthorized, highly likely fake or fraudulent, which may therefore lead to guests at their own risk and responsibility of financial loss. As such illegal commercial activities also bring significant damage to the resort’s reputation, business and normal operations, we have been working closely with relevant government authorities to crackdown on these activities including monitoring and reporting them regularly to the local government.
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.

Shanghai Disney Resort’s New Child Ticket Criteria Begins October 8, 2019

Starting on October 8, 2019, a discount of approximately 25% will be provided to all children aged 3 to 11 years old, both inclusive; or with a height above 1.0 meter and up to 1.4 meters, on the day of their visit to the park.

Children under the age of 3 years old or with a height of 1.0 meter and below on the day of their visit will receive free park admission.

Guests who have purchased an Annual Pass under the previous definitions will be eligible for a partial refund if the Annual Pass Holder would have otherwise qualified for the special pricing under the terms of the new definitions.

The refund issued will be prorated based on the number of days remaining until the Annual Pass expiry date, starting from October 8, 2019.

To request a refund, the guardians will need to visit Guest Services at the Main Entrance to Shanghai Disneyland in person with the child pass holder, along with the child’s Annual Pass, the valid original government issued ID of the child that is acceptable to us. The guardian will be required to present a physical debit card in order to process the refund. The refund application should be made before the Annual Pass expiry date.

After submitting the application, the funds are expected to arrive in the guest’s bank account within 30 working days.

For detailed information of the new child ticket criteria including acceptable government ID, please click the link:https://www.shanghaidisneyresort.com/en/new-child-ticket-criteria/