Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Zootopia has officially opened at Shanghai Disneyland on December 20. As we continue to manage maximum capacity for each area of our resort, and in anticipation of high demand to visit Zootopia during its opening period, please understand that admission to Zootopia or its new attraction “Zootopia: Hot Pursuit” may not be secured for every guest who enters Shanghai Disneyland. However, guests will be able to encounter multiple new experiences with a Zootopia touch throughout the park, including decoration, entertainment, food & beverage and merchandise.Please also note that overnight queuing for entry to Shanghai Disneyland on any day is not permitted. Guests are encouraged to plan their trip accordingly.
In the opening phase, we expect that pauses and brief downtimes may occur from time to time in the new attraction “Zootopia: Hot Pursuit”. Downtimes may occur for a variety of reasons due to the complexity of the ride system and built-in safety features, based on industry requirements and best practices. In the event of downtime, guests will be required to evacuate according to onsite cast members' instructions. Operation of the attraction will be resumed after the completion of all necessary procedures. We appreciate the understanding and cooperation of our guests during this opening period.
Shanghai Disney Resort’s New Child Ticket Criteria Begins October 8, 2019
Starting on October 8, 2019, a discount of approximately 25% will be provided to all children aged 3 to 11 years old, both inclusive; or with a height above 1.0 meter and up to 1.4 meters, on the day of their visit to the park.
Children under the age of 3 years old or with a height of 1.0 meter and below on the day of their visit will receive free park admission.
Guests who have purchased an Annual Pass under the previous definitions will be eligible for a partial refund if the Annual Pass holder would have otherwise qualified for the special pricing under the terms of the new definitions.
The refund issued will be prorated based on the number of days remaining until the Annual Pass expiry date, starting from October 8, 2019.
To request a refund, the guardians will need to visit Guest Services at the Main Entrance to Shanghai Disneyland in person with the child pass holder, along with the child’s Annual Pass, the valid original government issued ID of the child that is acceptable to us. The guardian will be required to present a physical debit card in order to process the refund. The refund application should be made before the Annual Pass expiry date.
After submitting the application, the funds are expected to arrive in the guest’s bank account within 30 working days.
For detailed information of the new child ticket criteria including acceptable government ID, please click the link: https://www.shanghaidisneyresort.com/en/new-child-ticket-criteria/
