As a precautionary measure in line with prevention efforts taking place across China, we are temporarily closing Shanghai Disneyland park out of consideration for the health and safety of our guests and Cast Members. We are in close contact with health officials and the local government about the situation and will announce a reopening date once they determine it is advisable. In the interim, we will be providing refunds to guests who have booked tickets to the park or rooms at our resort hotels.
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
Temporary Closure of Shanghai Disneyland, Disneytown including Walt Disney Grand Theatre and Wishing Star Park - January 30, 2020
As a precautionary measure in line with prevention efforts taking place across China, we are temporarily closing Shanghai Disneyland park out of consideration for the health and safety of our guests and Cast Members. We are in close contact with health officials and the local government about the situation and will announce a reopening date once they determine it is advisable. In the interim, we will be providing refunds to guests who have booked tickets to the park or rooms at our resort hotels.
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
View Detailed Procedure & Guidelines

Priority Entrance to Shanghai Disneyland

Guests staying at the two Disney themed hotels enjoy priority entrance to enter Shanghai Disneyland. The entrance is located at Disneytown and is open earlier than the park’s main entrance.

Guests can take the Shanghai Disney Resort shuttle to Disneytown in the morning period* to enter Shanghai Disneyland through the Disneytown priority entrance with the credential provided by the hotel, their park tickets and the personal ID/travel document used to purchase the tickets.

*Please check with a Front Desk Cast Member for the detailed bus schedule.

Disneytown Priority Park Entrance Rules & Regulations for Shanghai Disneyland Hotel Guests

  1. Hotel guests can use a priority entrance to enter the theme park through the turnstiles located at Disneytown with the credential provided by the hotel, park tickets and the government issued ID/travel document used to purchase the tickets.
  2. One credential per room only. All registered guests in a room must enter through the turnstiles together.
  3. Hotel guests can walk, take the ferry or take the hotel shuttle bus to Disneytown. Every day during morning period*, the hotel shuttle bus will transport hotel guests to the Disneytown parking lot where a cast member will guide you to the Disneytown turnstiles. During this time period, hotel guests can travel back to the hotel by taking the shuttle bus from the Disneytown parking lot. Guests can also choose to walk or take the ferry. Every day after morning period*, transport to Shanghai Disneyland Hotel is available at the West Public Transportation Hub.
  4. If you require luggage storage, wheelchair rental, Disney Special Activities or ticketing services, please go to the Main Entrance Guest Service Center for assistance.

*Please check with a Front Desk Cast Member for the detailed bus schedule.

Disneytown Priority Park Entrance Rules & Regulations for Toy Story Hotel Guests

  1. Hotel guests can use a priority entrance to enter the theme park through the turnstiles located at Disneytown with the credential provided by the hotel, park tickets and the government-issued ID/travel document used to purchase the tickets.
  2. One credential per room only. All registered guests in a room must enter through the turnstiles together.
  3. Hotel guests can take the hotel shuttle bus to Disneytown. Every day during morning period*, the hotel shuttle bus will transport hotel guests to the Disneytown parking lot where a cast member will guide you to the Disneytown turnstiles. During this time period, hotel guests can return to the hotel via shuttle bus from the Disneytown parking lot. Every day after morning period*, transport to Toy Story Hotel is available at the West Public Transportation Hub.
  4. If you require luggage storage, wheelchair rental, Disney Special Activities or ticketing services, please go to the Main Entrance Guest Service Center for assistance.

*Please check with a Front Desk Cast Member for the detailed bus schedule.