Let’s Set Up Your Account

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      You are under 18

      Enter your mobile number to set up your account. You may also provide an optional email address.

       

      Please make sure your phone can receive SMS messages. We will send you a PIN code to verify your account. Learn More - Opens Dialog

      Issues with Your Mobile Provider

      Guests using a Chinese mainland phone number can have trouble receiving SMS messages because their number is locked. To unlock your number, please contact your network provider:
      • For China Mobile, send a text message to 10690007 with “11111” in the message body.
      • For China Telecom and China Unicom, please contact their customer service line and ask them to unblock the Shanghai Disney Resort SMS sender ID 10690007.
      If you’re visiting from another country or region, please contact your service provider to ensure you do not have any roaming restrictions on data or voice calls.

      Issues with Your Device

      Be sure that your device is able to receive SMS messages:
      • Check that the number you entered is correct and in service
      • Confirm that your number is for a mobile device
      • Be sure that your phone is turned on and ready to receive text messages
      • Make sure your device’s internal storage is not full

      Issues with Your Disney Profile

      • Double check the phone number you have on file is correct
      • Confirm that the email address associated with your profile is correct as well

      Still Having Trouble?

      We’re happy to help! Please visit the Guest Services Lobby for further assistance.

        • The phone number has already been used for a Shanghai Disney Resort account. Please sign in or enter different information to create a new account.

          For assistance, call 400-1800000 (Mainland China) or +86-21-3158-0000 (all other countries/regions). Guests under age 18 must have parent or guardian permission to call.
        • Enter a valid mobile phone number.
        • Enter a valid China mobile phone number.
        Example: Mickey55@domain.com
          • The email address has already been used for a Shanghai Disney Resort account. Please sign in or enter different information to create a new account.

            For assistance, call 400-1800000 (Mainland China) or +86-21-3158-0000 (all other countries/regions). Guests under age 18 must have parent or guardian permission to call.

          Password

          Enter a combination of at least 8 letters and numbers, and/or special characters.
            Password is same with other fields, or it is not allowed to be used.

            Sorry, you aren’t eligible for an account at this time.

            We invite you to explore the magic and majesty of Shanghai Disney Resort.

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            TRON Lightcycle Power Run

            Twist and turn aboard a speeding Lightcycle in an exhilarating race across the Grid.

            Complete Your Registration

            By creating an account, I agree to the Terms of Use and acknowledge that I have read the Privacy Policy.

            I’d like to receive occasional updates, special offers and other information from Shanghai Disney Resort. I'd like to receive updates, special offers, and other information via electronic messages and postal mail from Shanghai Disney Resort, located at No. 218, 370, 375, 410, Lane 255, West Shendi Road, Pudong New Area, Shanghai, China, www.shanghaidisneyresort.com/en/help/phone. You can withdraw your consent for these messages at any time. For more information on our data collection and use practices, and managing your preferences, please read our privacy policy and supplemental privacy policy.

            I’d like to receive occasional updates, special offers and other information from The Walt Disney Family of Companies. I'd like to receive updates, special offers, and other information via electronic messages and postal mail from members of The Walt Disney Family of Companies. You can withdraw your consent for these messages at any time. For more information on our data collection and use practices, and managing your preferences, please read our privacy policy.

            I have read and agree to the Terms of Use and Privacy Policy.

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