Guests with Park Tickets for September 13-14, 2021
Guests who held tickets to visit Shanghai Disneyland on September 13 and/or September 14, 2021 may choose to visit the park on any other day within the next six months (by March 13, 2022 inclusive with respect to park tickets for September 13, 2021; and by March 14, 2022 inclusive with respect to park tickets for September 14, 2021), and a reservation will not be required*. One-day tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for September 13 and/or September 14, 2021 on the day of your next visit. For guests with two-day tickets, please proceed to the Guest Services windows located outside the turnstiles of Shanghai Disneyland’s Main Entrance with your original Government Identity Card or Travel Document on the day of your next visit.

If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.

For Other Resort Products and Services
For guests who had purchased a Disney Premier Tour Service, Disney Concierge Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on September 13 and/or September 14, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.

Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the hotline wait time is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.

*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon Chanthu, on that date. Communications will be made accordingly in a timely manner.
Reminder for Guests -Typhoon Chanthu - September 26, 2021
Guests with Park Tickets for September 13-14, 2021
Guests who held tickets to visit Shanghai Disneyland on September 13 and/or September 14, 2021 may choose to visit the park on any other day within the next six months (by March 13, 2022 inclusive with respect to park tickets for September 13, 2021; and by March 14, 2022 inclusive with respect to park tickets for September 14, 2021), and a reservation will not be required*. One-day tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for September 13 and/or September 14, 2021 on the day of your next visit. For guests with two-day tickets, please proceed to the Guest Services windows located outside the turnstiles of Shanghai Disneyland’s Main Entrance with your original Government Identity Card or Travel Document on the day of your next visit.

If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.

For Other Resort Products and Services
For guests who had purchased a Disney Premier Tour Service, Disney Concierge Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on September 13 and/or September 14, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.

Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the hotline wait time is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.

*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon Chanthu, on that date. Communications will be made accordingly in a timely manner.
Pricing Rate Adjustment for Shanghai Disneyland Admission Effective January 9, 2022. See details
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Public Notice - September 26, 2021
Pricing Rate Adjustment for Shanghai Disneyland Admission Effective January 9, 2022. See details
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.

Shanghai Disneyland Rules and Regulations

Please kindly note,

  • In accordance with relevant laws, and by government directive, all guests and their belongings are required to go through security screening prior to entering the premises of Shanghai Disneyland.
  • Guests to Shanghai Disneyland are expected to comply with the ‘Shanghai Disneyland Rules and Regulations’.
  • The following items, among others, which include but are not limited to the items listed in this clause, cannot be brought into the park: flammable items; weapons; food items which require heating, reheating, processing, refrigeration or temperature control, food items which have pungent odors (Examples of food items not permitted in the Park include, without limitation, instant noodles that require hot water, food kept in containers with reheating capabilities, and durian fruit); alcoholic beverages; cans or glass containers; oversized luggage; floor-standing tripods; folding chairs and stools; animals; articles prohibited by applicable laws and other items that may be harmful or disruptive.
  • For details and other points for attention, please refer to the Shanghai Disneyland Rules and Regulations as below.

Welcome to Shanghai Disneyland. To ensure a safe and enjoyable experience for all our Park Guests, please keep in mind the following:

  • In accordance with relevant laws, and by government directive, all Guests and their belongings are required to go through security screening prior to entering Shanghai Disneyland. Please follow security screening instructions from our Cast Members. All personal belongings will be checked and you will need to pass through a metal detector.
  • Due to safety concerns, we reserve the right not to allow any bag, parcel or other items to be brought into the Park, and to deal with any unattended object in such a way as we consider appropriate.
  • Guests are allowed to bring outside food and beverage items into the Park for self-consumption, provided that they do not require heating, reheating, processing, refrigeration or temperature control and do not have pungent odors. Examples of food items not permitted in the Park include, without limitation, instant noodles that require hot water, food kept in containers with reheating capabilities, and durian fruit.
  • Please show common courtesy to fellow Park Guests, our Cast Members (including but not limited to staff and performers) and the Disney Characters, and do not use profanity or engage in unsafe, illegal, disruptive or offensive behavior.
  • For your safety and the safety of others, please refrain from running.
  • Please respect fellow Guests while queuing. Be careful not to bump into and push others in the queue. The entire party should wait together.
  • Proper attire, including shirts, pants/shorts/skirts and shoes must be worn at all times while visiting the Park. Unless specifically permitted or encouraged by us for special events or programs, Costumes may not be worn by Guests aged 16 or older. Clothing that drags on the ground is prohibited. We reserve the right to deny admission to or remove any person wearing inappropriate or indecent attire, or attire that could detract from the experience of other Guests.
  • Masks may not be worn by Guests aged 16 or older (unless they are for medical purposes). Masks must be worn in a way that both eyes can be fully seen and with unobstructed vision at all times allowing for clear peripheral lines of sight.
  • With the exception of designated smoking areas, the smoking of tobacco, e-cigarettes or other products that produce a vapor or smoke is not allowed in the Park. Please refer to the Park Guide Map for designated smoking locations or ask a Cast Member for assistance.
  • You are responsible for the security and protection of your personal belongings at all times.
  • Please supervise your children at all times. Guests under the age of 16 must be accompanied by a Guest aged 16 or older to enter the Park.
  • Access to attractions depends upon the safety rules for each attraction (for example, height restrictions and health conditions). To board an attraction, children under the age of 7 must be accompanied by a person aged 16 or older.
  • Guests should keep their tickets during their stay at the Park and produce the tickets for checking upon our Cast Members' request.
  • Please note that we utilize Facial Recognition technology in the Facial Recognition lanes at the Park entrance to validate the identity of Annual Pass holders who have opted in to the Facial Recognition Park entry. Annual Pass holders can refer to the Annual Pass Terms and Conditions on our Official Website (https://www.shanghaidisneyresort.com/en/annual-pass-rules/) for more details. Guests who have not opted in to Facial Recognition Park entry should enter the Park through other lanes as the Facial Recognition system in the Facial Recognition lanes may capture the facial images of guests walking through such lanes (all photos will be deleted from the Facial Recognition system at the end of the day of such photo capturing).
  • Please plan your itinerary according to waiting time and opening hours of the attractions. You may not be able to experience all the attractions during the operating hours of the Park in a day.

Unless otherwise provided by law, tickets and other entitlements are non-transferable and non-refundable without our permission. They are void if altered. The ticket must be used by the same person during its period of validity and is not valid for special events that require a separate admission charge. At the Park’s Main Entrance, we will take photos of you as proof of your identity as the ticket holder. In obtaining Disney Standby Pass or purchasing Disney Premier Access or other entitlements, if you use the Shanghai Disney Resort Official App on another person’s phone to scan your park ticket, your photo taken at Park’s Main Entrance will appear in the App on the person’s phone. After you use the Shanghai Disney Resort Official App to scan your park ticket, your photo taken at the Park’s Main Entrance will appear in the App. Please present your ticket for re-entry to the Park on the same day.

The following items cannot be brought into the Park:

  • Explosive and flammable items (e.g. firecrackers), weapons of any kind, objects that appear to be weapons or toy guns (also including toy blasters, squirt guns, etc.)
  • Alcoholic beverages.
  • Cans or glass containers (with the exception of small containers such as baby food jars).
  • Bags, boxes, containers or luggage larger than 56cm X 36cm X 23cm.
  • Carts or other wheeled carriers - with the exception of manual wheelchairs, electrically powered mobility devices with at least three wheels and speed lower than 16 km/h; and strollers with dimensions not exceeding 92cm X 132cm.
  • Recreation devices with wheels, such as inline skates, shoes with built-in wheels, skateboards, scooters.
  • Cameras, video cameras, floor-standing tripods, stabilizers and other related facilities that may impede the operation of the Park or any associated facility.
  • Folding chairs and stools.
  • Animals (with the exception of guide dogs). Guide dogs must remain on a leash or in a harness and under the control of the owner at all times. Due to the nature of some attractions, guide dogs may not be permitted to ride certain attractions.
  • Articles prohibited by applicable laws and other items that may be harmful or disruptive.

The following activities are not allowed:

  • Without our permission,
    • The sale or exchange of goods or services, or the display of goods or services for sale or exchange, including but not limited to tour services or photography services of any kind.
    • The distribution and display of printed or recorded materials of any kind, or the usage of any flag, banner or sign.
    • Rallies, themed events, performances, speeches.
  • Using handheld camera or cell phone extension poles (such as selfie sticks).
  • Photography, videotaping, or recording of any kind except for personal and non-commercial purposes.
  • Interview activities of any kind without prior authorization, including but not limited to image shooting, filming, recording, interviewing Guests or Cast Members.
  • Engaging with other Guests or impeding the operation of the Park while posing as or portraying any Disney characters.
  • Feeding any animals in the Park, including birds.
  • Playing with kites, remote-controlled devices, such as drones and remote-controlled toys.
  • Engaging in any unsafe act or other acts that may impede the operation of the Park or any associated facility.
  • Any activities in violation of any PRC laws.

Company Rights:

  • We may photograph, film, videotape and/or record in the Park at any time. Your entry into the Park constitutes your consent to be filmed, photographed and/or recorded, and to our use of these images and/or sound recordings, which may capture your likeness and/or voice, for our internal business, administrative and operational purposes or other directly related purposes, for the purposes of meeting legal, safety or security requirements, or for other legitimate purposes.
  • We reserve the right to deny admission to any person, or to require a person already admitted, to leave the Park immediately, without refund or compensation, for failure to comply with any of the Park rules or specific rules for Annual Pass, Disney Standby Pass, Disney Premier Access, Early Park Entry Pass, Disney Concierge Services, Disney Premier Tours or other entitlements, for unsafe, illegal, disruptive or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances so require.
  • In consideration of capacity, extreme weather including but not limited to typhoon (when a blue alert for typhoon or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station), high temperature (when an orange alert for high temperature or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station), air pollution (when a blue alert for heavy air pollution or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station or when Air Quality Index published by Shanghai Environmental Monitoring Centre or Shanghai Meteorological Centre exceeds 300), special events, safety or order in the Park, or if the circumstances so require,
    • We may from time to time, change the operating hours of the Park or any Park attraction, close the Park or any part of it to the general public temporarily, restrict the number of persons having access to the Park, and/or suspend or cancel any attraction or entertainment program.
    • We reserve the right to deny admission to any person, or to require a person already admitted to leave the Park.

These Rules and Regulations are subject to change. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed.

For the purposes of these rules, “we” means either or both of “Shanghai International Theme Park Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited.”

If you have any questions, or in case of emergency, please ask a Cast Member.