Guests who held tickets to visit Shanghai Disneyland on September 13 and/or September 14, 2021 may choose to visit the park on any other day within the next six months (by March 13, 2022 inclusive with respect to park tickets for September 13, 2021; and by March 14, 2022 inclusive with respect to park tickets for September 14, 2021), and a reservation will not be required*. One-day tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for September 13 and/or September 14, 2021 on the day of your next visit. For guests with two-day tickets, please proceed to the Guest Services windows located outside the turnstiles of Shanghai Disneyland’s Main Entrance with your original Government Identity Card or Travel Document on the day of your next visit.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.
For Other Resort Products and Services
For guests who had purchased a Disney Premier Tour Service, Disney Concierge Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on September 13 and/or September 14, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the hotline wait time is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon Chanthu, on that date. Communications will be made accordingly in a timely manner.
Guests who held tickets to visit Shanghai Disneyland on September 13 and/or September 14, 2021 may choose to visit the park on any other day within the next six months (by March 13, 2022 inclusive with respect to park tickets for September 13, 2021; and by March 14, 2022 inclusive with respect to park tickets for September 14, 2021), and a reservation will not be required*. One-day tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for September 13 and/or September 14, 2021 on the day of your next visit. For guests with two-day tickets, please proceed to the Guest Services windows located outside the turnstiles of Shanghai Disneyland’s Main Entrance with your original Government Identity Card or Travel Document on the day of your next visit.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.
For Other Resort Products and Services
For guests who had purchased a Disney Premier Tour Service, Disney Concierge Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on September 13 and/or September 14, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the hotline wait time is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon Chanthu, on that date. Communications will be made accordingly in a timely manner.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Theme Park Ticket or Service
Purchase Shanghai Disneyland tickets to discover a world of wonder filled with creativity, adventure and thrills for Guests of all ages.
The number of tickets available is limited. Tickets are valid only on specific date, or for Two-Day tickets, only on specific dates. Entertainment, ticket types, entitlements and prices subject to change without notice. Tickets are nontransferable and nonrefundable.
Any date marked "Unavailable" indicates that tickets are not currently available for purchase through this website at this time. Guests may still inquire about remaining tickets for these dates with our authorized trade partners or select another date.
Guests using senior tickets must be aged 65 and above on the day of their visit (One-Day ticket) or on the date of the day of their first visit (Two-Day ticket).
Disney Concierge Services Terms & Conditions:
1. Park tickets are not included as part of Disney Concierge Services. The price of Disney Concierge Services, as value-added services, varies by date.
2. Guests aged 3 years old or above and with a height of 1.0 meter and above on the day of their visit should make this purchase.
3. Guests are required to provide their full name, valid ID information and mobile phone number when booking. Full payment must be made at the time of booking. Up to five Disney Concierge Services can be purchased using one valid ID in one order, and each valid ID can only be used to place one order on any selected day.
4. To ensure smooth park entry, guests are required to provide their government ID/Travel document/passport information (please refer to the Shanghai Disney Resort Official Website) and prepaid ticket order when entering the park. Guests who reserve a single ticket or a number of park tickets are required to enter the park with rest of the ticket holders booked under their government ID.
5. At least one guest per group must be 16 years or older.
6. Disney Concierge Services are subject to the park’s operational availability for any guests wishing to purchase a same-day order.
7. Disney Premier Access (DPA) and other benefits contained within the Disney Concierge Services are restricted to the guests who redeem the Disney Concierge Services. They are not transferable and may not be resold or exchanged for any items of value or services, including but not limited to cash, gift cards, meals, other theme park tickets or alcohol and tobacco.
8. Unless otherwise provided by law, all items contained in the “Disney Concierge Services” are non-transferable and non-refundable without our permission.
9. Dated Disney Concierge Services can be replaced twice with new dated Disney Concierge Services of equal or greater value by paying the difference in price – replacement eligibility is subject to availability. Date changes must occur, at the latest, 52 hours prior to 00:00am on the date of the entitlement.
10. The DPAs contained in the Disney Concierge Services are linked to the park tickets of guests. We are not responsible for any loss or inconvenience caused by App error which is not attributable to our fault or caused by any unauthorized duplication or sale of DPAs. The price of Disney Concierge Services does not change if any of the attractions corresponding to the DPAs contained in Disney Concierge Services are temporarily suspended or closed. Please verify the attractions listed on the DPA Set Details screen for the day, as well as the attraction real-time status published on the Shanghai Disney Resort Official App.
11. Please queue up and enter the Disney Premier Access Entrance at the attraction referred by each DPA. At the Disney Access Point, scan the DPA QR code located within the Shanghai Disney Resort Official App or scan the QR code located on the back of your park ticket. After scanning the QR code, a Cast Member will check that the photo associated with the park ticket matches the identity of the person redeeming the DPA. If the DPA user does not match the visual identity of the park ticket holder, the DPA will not be accepted. DPA is valid only on the date of redemption of Disney Concierge Services and can be used only once at each corresponding attraction.
12. In consideration of capacity, extreme weather including but not limited to typhoon (when a blue alert for typhoon or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station), high temperature (when an orange alert for high temperature or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station), air pollution (when a blue alert for heavy air pollution or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station or when Air Quality Index published by Shanghai Environmental Monitoring Centre or Shanghai Meteorological Centre exceeds 300), special events, safety or order in the Park, or if the circumstances so require,
1) We may from time to time, change the operating hours of the Park or any Park attraction, close the Park or any part of it to the general public temporarily, restrict the number of persons having access to the Park, and/or suspend or cancel any attraction or entertainment program.
2) We reserve the right to deny admission to any person, or to require a person already admitted to leave the Park.
13. In instances of inclement weather, Disney Concierge Services will still commence. We encourage our guests to dress accordingly. We may photograph, film, videotape and/or record in the park. Guests’ entry into the park constitutes guests’ consent to be filmed, photographed and/or recorded, and to our use of these images and/or sound recordings, which may capture your portrait and/or voice, for our internal business, administrative and operational purposes or other directly related purposes, for the purposes of meeting the legal, safety or security requirements, or for other legitimate purposes. Guests are responsible for the security and protection of their personal belongings at all times. Admission to Shanghai Disneyland is subject to the Park Rules and Regulations as posted on our website (https://www.shanghaidisneyresort.com/en/rules).
14. These terms and conditions are subject to change. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed. For the purposes of these terms and conditions, “we” means either or both of “Shanghai International Theme Park Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.