Park Tickets Terms and Conditions
To ensure a smooth park entrance, guests are required to provide their Government ID/Travel document/passport information (please refer to Shanghai Disney Resort official website) and prepaid ticket order when entering the park. Guests who reserve a single ticket or a number of park tickets are required to enter the park with rest of the ticket holders booked under their Government ID. Unless otherwise provided by law, tickets and other entitlements are non-transferable and non-refundable without our permission. They are void if altered. The ticket must be used by the same person during its period of validity and is not valid for special events that require a separate admission charge. Dated tickets can be replaced twice with new dated tickets of equal or greater value by paying the difference in admission fee and eligibility to replace is based on availability; date changes must occur 2 days before the entitlement date. Guests who purchase tickets from a third-party reseller must complete exchanges or modifications from the same reseller. To ensure safety and order in the park, or if circumstances so required:
Proof of identity and eligibility may be required for entry. Admission to Shanghai Disneyland is subject to park Rules and Regulations as posted on our website (https://www.shanghaidisneyresort.com/en/rules). At the park entrance, we will take photos of you as proof of your identity as the ticket holder. In obtaining Fastpass or purchasing Disney Premier Access, if you use the official Shanghai Disney Resort App on another person's phone to scan your park ticket, your photo taken at park entrance will appear in the App on the person's phone. After you use the official Shanghai Disney Resort App to scan your park ticket, your photo taken at the park entrance will appear in the App. Please present your ticket for reentry to the park on the same day. We may photograph, film, videotape and/or record in the park, and your entry into the park constitutes your consent to be filmed, photographed and/or recorded, and to our use of these images and/or sound recordings, which may capture your portrait and/or voice for our internal business, administrative and operational purposes or other directly related purposes, for the purposes of meeting the legal, safety or security requirements, or for other legitimate purposes. We are not responsible for any loss or inconvenience caused by computer error which is not attributable to our fault, or unauthorized duplication or sale of the park’s tickets. Each park ticket printed confirmation allows one entry at a Shanghai Disneyland turnstile. Upon entry, the Guest will be provided with a standard park ticket for use for the applicable purchased days. In the event that duplicate park tickets are presented for park admission, we reserve the right to refuse entry. All prices are in Chinese Yuan. Ticket orders are not confirmed until a confirmation number is received. Children less than 100 cm in height receive free park admission. Guests must be 18 years of age or older to purchase tickets on the website. These terms and conditions are subject to change. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed. For the purposes of these terms and conditions, "we" means either or both of “Shanghai International Theme Park Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.