Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Zootopia has officially opened at Shanghai Disneyland on December 20. As we continue to manage maximum capacity for each area of our resort, and in anticipation of high demand to visit Zootopia during its opening period, please understand that admission to Zootopia or its new attraction “Zootopia: Hot Pursuit” may not be secured for every guest who enters Shanghai Disneyland. However, guests will be able to encounter multiple new experiences with a Zootopia touch throughout the park, including decoration, entertainment, food & beverage and merchandise.

Please also note that overnight queuing for entry to Shanghai Disneyland on any day is not permitted. Guests are encouraged to plan their trip accordingly.

In the opening phase, we expect that pauses and brief downtimes may occur from time to time in the new attraction “Zootopia: Hot Pursuit”. Downtimes may occur for a variety of reasons due to the complexity of the ride system and built-in safety features, based on industry requirements and best practices. In the event of downtime, guests will be required to evacuate according to onsite cast members' instructions. Operation of the attraction will be resumed after the completion of all necessary procedures. We appreciate the understanding and cooperation of our guests during this opening period.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy and Terms of Use has been updated. Please read it carefully.

Terms And Conditions

Park Tickets Terms and Conditions

Guests can only enter the park on the day selected at the time of the ticket purchasing. All guests are required to provide their valid government ID/Travel Document/Passport information and their prepaid ticket order when entering the park via Shanghai Disneyland Main Entrance. Guests who reserve a single ticket or a number of park tickets are required to enter the park with rest of the ticket holders booked under their Government ID. Unless otherwise provided by law, tickets and other entitlements are non-transferable and non-refundable without our permission. They are void if altered. The ticket must be used by the same person during its period of validity and is not valid for special events that require a separate admission charge. Dated tickets can be replaced twice with new dated tickets of equal or greater value by paying the difference in admission fee and eligibility to replace is based on availability. Date changes must occur 48 hours prior to 12:00am on the date of the entitlement then. Guests who purchase tickets from a third-party reseller must complete exchanges or modifications from the same reseller. To ensure safety and order in the park, or if circumstances so required:

  • We reserve the right to deny admission, or to require a person already admitted to leave the park.
  • We may from time to time change the operating hours of the park or any park attraction, close the park or any part of it temporarily, restrict the number of persons having access to the park, and/or suspend or cancel any attraction or entertainment program.

Proof of identity and eligibility may be required for entry. Admission to Shanghai Disneyland is subject to park Rules and Regulations as posted on our website (https://www.shanghaidisneyresort.com/en/rules). At the park entrance, we will take photos of you as proof of your identity as the ticket holder. In obtaining Disney Standby Pass or purchasing Disney Premier Access, if you use the official Shanghai Disney Resort App on another person's phone to scan your park ticket, your photo taken at park entrance will appear in the App on the person's phone. After you use the official Shanghai Disney Resort App to scan your park ticket, your photo taken at the park entrance will appear in the App. Please present your ticket for reentry to the park on the same day. We may photograph, film, videotape and/or record in the park, and your entry into the park constitutes your consent to be filmed, photographed and/or recorded, and to our use of these images and/or sound recordings, which may capture your portrait and/or voice for our internal business, administrative and operational purposes or other directly related purposes, for the purposes of meeting the legal, safety or security requirements, or for other legitimate purposes. We are not responsible for any loss or inconvenience caused by computer error which is not attributable to our fault, or unauthorized duplication or sale of the park‘s tickets. Each park ticket printed confirmation allows one entry at a Shanghai Disneyland turnstile. Upon entry, the Guest will be provided with a standard park ticket for use for the applicable purchased days. In the event that duplicate park tickets are presented for park admission, we reserve the right to refuse entry. All prices are in Chinese Yuan. Ticket orders are not confirmed until a confirmation number is received. Children less than 1.0 meter in height receive free park admission. Starting on October 8, 2019, children under the age of 3 years old or with a height of 1.0 meter and below on the day of their visit will receive free park admission. Guests must be 18 years of age or older to purchase tickets on the website. These terms and conditions are subject to change. For the purposes of these terms and conditions, “we” means either or both of “Shanghai International Theme Park Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.

Guests using senior tickets must be aged 60 and above on the day of their visit (One-Day ticket) or on the date of the day of their first visit (Two-Day ticket).

Guests with disabilities will be required to present their original valid government ID/Travel Document/Passport information and the original valid certificate or proof of disability, and then pass the “ID Query” page of “China Disabled Person’s Federation” WeChat Official Account to verify their disability certificate at the Main Entrance before entering the park. Guests who fail to present valid disability certificates and/or who cannot secure digital verification of their disability certificates may need to pay the difference of Standard ticket price to enter the park.