As a precautionary measure in line with prevention efforts taking place across China, we are temporarily closing Shanghai Disneyland park out of consideration for the health and safety of our guests and Cast Members. We are in close contact with health officials and the local government about the situation and will announce a reopening date once they determine it is advisable. In the interim, we will be providing refunds to guests who have booked tickets to the park or rooms at our resort hotels.
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
Temporary Closure of Shanghai Disneyland, Disneytown including Walt Disney Grand Theatre and Wishing Star Park
- February 23, 2020
As a precautionary measure in line with prevention efforts taking place across China, we are temporarily closing Shanghai Disneyland park out of consideration for the health and safety of our guests and Cast Members. We are in close contact with health officials and the local government about the situation and will announce a reopening date once they determine it is advisable. In the interim, we will be providing refunds to guests who have booked tickets to the park or rooms at our resort hotels.
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
View Detailed Procedure & Guidelines
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
Disney Concierge Services
Shanghai Disneyland
Shanghai Disney Resort
Age Interest
Kids, Tweens, Teens, Adults
Be the Star of Your Disney Story.
Please note: Park tickets are excluded in Disney Concierge Services.
The price of Disney Concierge Services, if still available, may fluctuate on the date of your visit. Guests are advised to book in advance.
Classic Package Benefits Include
- Premier Admission: Start your day off the right way with priority access to Shanghai Disneyland via Disneytown entrance.
- Early Entry: Guests who purchase a Concierge Service can enter Shanghai Disneyland prior to the published park opening time and enjoy select attractions and select merchandise shops that may be made available during early entry (subject to availability). This benefit is only valid on dates where the Shanghai Disneyland Early Park Entry Pass is available to the general public.
- Classic Disney Premier Access Set: Soaring Over the Horizon, Roaring Rapids, TRON Lightcycle Power Run, Buzz Lightyear Planet Rescue, Peter Pan's Flight, Seven Dwarfs Mine Train, The Many Adventures of Winnie the Pooh, Pirates of the Caribbean: Battle for the Sunken Treasure (subject to attraction availability on that day).
- Reserved Viewing Areas: Watch Mickey’s Storybook Express and the Nighttime Spectacular from reserved viewing areas.
- Convenient Dining: Enjoy priority seating at quick service restaurants, and express pick up for turkey drums at select distribution points (subject to availability).
- Premium Planning: Make the most of your trip with our exclusive concierge services standing by to help with any of your inquiries.
Deluxe Package Benefits Include
- Premier Admission: Start your day off the right way with priority access to Shanghai Disneyland via Disneytown entrance.
- Early Entry: Guests who purchase a Concierge Service can enter Shanghai Disneyland prior to the published park opening time and enjoy select attractions and select merchandise shops that may be made available during early entry (subject to availability). This benefit is only valid on dates where the Shanghai Disneyland Early Park Entry Pass is available to the general public.
- Deluxe Disney Premier Access Set: Soaring Over the Horizon, Roaring Rapids, TRON Lightcycle Power Run, Buzz Lightyear Planet Rescue, Peter Pan's Flight, Seven Dwarfs Mine Train, The Many Adventures of Winnie the Pooh, Pirates of the Caribbean: Battle for the Sunken Treasure, Rex’s Racer, Woody’s Roundup, Challenge Trails at Camp Discovery, Voyage to the Crystal Grotto (subject to attraction availability on that day).
- Reserved Viewing Areas: Watch Mickey’s Storybook Express and the Nighttime Spectacular from reserved viewing areas.
- Convenient Dining: Enjoy priority seating at quick service restaurants, and express pick up for turkey drums at select distribution points (subject to availability).
- Premium Planning: Make the most of your trip with our exclusive concierge services standing by to help with any of your inquiries.
How to Redeem Your Exclusive Experience
- Please redeem your Disney Concierge Services at Disneytown’s Walt Disney Grand Theatre before you entering Shanghai Disneyland.
- Present your host with a valid government-issued ID (Mainland Travel Permit for Hong Kong and Macao Residents or PRC Travel Document. Taiwan guests must provide their Mainland Travel Permit for Taiwan Residents or PRC Travel Document. Other guests must provide a valid foreign passport) that are used at the time of booking.
- All guests booked to enjoy Disney Concierge Services must be present TOGETHER at the meeting location to redeem Disney Concierge Services if a booking is made using one valid government-issued ID.
- To ensure a smooth park entrance, guests are required to provide their Government ID/Travel document/passport information (please refer to Shanghai Disney Resort official website) and prepaid ticket order when entering the park. Guests who reserve a single ticket or a number of park tickets are required to enter the park with rest of the ticket holders booked under their Government ID.
- Guests are required to provide their full name, valid ID information and mobile phone number when placing their booking. Full payments must be made at the time of booking. Up to 5 Disney Concierge Services can be purchased using one valid ID in one order per day. And each valid ID can place order once per day.
- At least one guest per group must be 16 years or older.
- Disney Concierge Services are subject to park operational availability for any guests wishing to purchase a same-day order.
- Disney Premier Access (DPA) and other benefits contained within the Disney Concierge Services are restricted to the guests who redeem the Disney Concierge Services. They are not transferable and may not be resold or exchanged for any items of value or services, including but not limited to cash, gift cards, meals, other theme park tickets or alcohol and tobacco.
- Unless otherwise provided by law, all items contained in the “Disney Concierge Services” are non-transferable and non-refundable without our permission.
- Dated Disney Concierge Services can be replaced twice with new dated Disney Concierge Services of equal or greater value by paying the difference in price – replacement eligibility is subject to availability. Date changes must occur, at the latest, 52 hours prior to 12:00am on the date of the entitlement.
- Park tickets are excluded in Disney Concierge Services. The price of Disney Concierge Services, as value-added services, varies by date.
- The DPAs contained in the Disney Concierge Services are linked to the park tickets of guests. We are not responsible for any loss or inconvenience caused by App error which is not attributable to our fault or caused by any unauthorized duplication or sale of DPAs. The price of Disney Concierge Services does not change if any of the attractions corresponding to the DPAs contained in Disney Concierge Services are temporarily suspended or closed. Please verify the attractions listed on the DPA Set Details screen for the day, as well as the attraction real-time status published on the official App for Shanghai Disney Resort.
- Please queue up and enter the Disney Fastpass Entrance at the attraction referred by each DPA. At the Disney Access Point, scan the DPA QR code located within the official Shanghai Disney Resort App or scan the QR code located on the back of your park ticket. After scanning the QR code, a Cast Member will check that the photo associated with the park ticket matches the identity of the person redeeming the DPA. If the DPA user does not match the visual identity of the park ticket holder, the DPA will not be accepted. DPA is valid only on the date of redemption of Disney Concierge Services and can be used only once at each corresponding attraction.
- In consideration of safety and order in the Park, or if the circumstances so require, we may from time to time, change the operating hours of the Park or any Park attraction, close the Park or any part of it temporarily, restrict the number of persons having access to the Park, and/or suspend or cancel any attraction or entertainment program.
- In instances of inclement weather, Disney Concierge Services will still commence. We encourage our Guests to dress accordingly. We may photograph, film, videotape and/or record in the Park. Guests’ entry into the Park constitutes guests’ consent to be filmed, photographed and/or recorded, and to our use of these images and/or sound recordings, which may capture your portrait and/or voice, for our internal business, administrative and operational purposes or other directly related purposes, for the purposes of meeting the legal, safety or security requirements, or for other legitimate purposes. Guests are responsible for the security and protection of their personal belongings at all times. Admission to Shanghai Disneyland is subject to Park Rules and Regulations as posted on our website (https://www.shanghaidisneyresort.com/en/rules).
- These terms and conditions are subject to change. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed. For the purposes of these terms and conditions, “we” means either or both of “Shanghai International Theme Park Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.
Contact Us
- For specific available dates, specific price for the chosen date or other information about Disney Concierge Services, or to make a reservation, please contact the Shanghai Disney Resort Reservation Center on: 400-180-0000.
- Guests under the age of 18 must have a parent or guardian’s permission to call.
- You can also check the specific price and make a reservation through official Shanghai Disney Resort website, official Shanghai Disney Resort App and “Shanghai Disney Resort” WeChat account. Guests should be 18 or older to make a reservation of Disney Concierge Services.
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