Dear Guests,
Shanghai Disneyland has resumed operations on November 25, 2022. For ticket information, please refer to the Shanghai Disney Resort official website, app, Weixin/WeChat account, the resort’s Reservation Center, or contact the resort’s official travel trade partners.
Toy Story Hotel also resumed operations, with reservation services available for guest check-in from 15:00 onwards on November 25.
The re-opening of Shanghai Disneyland and Toy Story Hotel, together with the recent re-opening of Disneytown, Wishing Star Park and Shanghai Disneyland Hotel marks Shanghai Disney Resort's return to full operations.
We continue to operate with limited daily capacity and to implement enhanced health and safety measures. Select attractions, live entertainment, restaurants and retail locations may not be available or will operate at reduced capacity. Please check the resort’s official app for the most up-to-date information.
Guests are required to strictly follow the pandemic control measures. On arrival each guest must undergo a temperature check, display their green Shanghai Health QR Code, scan venue codes when entering the theme park and other designated locations, and during their visit wear masks and follow social distancing requirements. According to the latest direction from the new district pandemic prevention authority, all guests entering Shanghai Disneyland will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours (from result time), effective November 25, 2022. All guests entering other areas of Shanghai Disney Resort will continue to be required to display negative NAT taken within 72 hours (from result time).
For guests whose travel plans were impacted during the closure period, you may contact the original purchase channel with your enquiries or to request a refund or exchange.
The Cast and Imagineers of Shanghai Disney Resort thank you for your patience and understanding and we are excited to welcome you back!
Shanghai Disney Resort
November 25, 2022
Required pandemic measures
Shanghai Disney Resort continues its enhanced health and safety measures, in accordance with the latest government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- According to the latest direction from the new district pandemic prevention authority, all guests entering Shanghai Disneyland will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours (from result time), effective November 25, 2022. All guests entering other areas of Shanghai Disney Resort will continue to be required to display negative NAT taken within 72 hours (from result time), special groups such as children under three years old may be exempted from NAT screening. Guests are strongly recommended to register for their Shanghai Health QR Code via the Suishenban App, Weixin/WeChat or Alipay prior to their arrival. For guests without a smart phone, please bundle your QR code with a family member via the Suishenban App, Weixin/WeChat or Alipay, and an offline Suishenma, applied via the Government Online-Offline Shanghai (“Yiwangtongban”) platform, with valid NAT information will also be accepted. Guests using the offline Suishenma will be required to present it to our onsite Cast to scan and verify the information as well as to present a valid government ID at the same time;
- All persons who arrived in/returned to Shanghai within five days or less must strictly follow the “Further Enhancement of Health Management of Persons Arriving/Returning to Shanghai” measures issued by the Shanghai Municipal Pandemic Prevention and Control Leading Group on November 22, 2022. Based on these latest measures, guests who arrived in/returned to Shanghai within five days or less and plan to visit Shanghai Disney Resort:
1. may visit Shanghai Disneyland and enjoy the majority of park experiences, except for dining in indoor restaurants. These guests may only enjoy food and beverage available at outdoor vending locations;
2. may visit the public areas of Disneytown, but are not permitted to enter indoor restaurant or retail locations; Guests may however order food and beverages at the entrance to select restaurants;
3. may visit and stay at the two resort hotels, but are not permitted to enter restaurants, retail locations or recreational facilities including the hotel swimming pool, gym or play rooms. These guests may however order room service to enjoy our in-room hotel food and beverages offerings.
4. are not permitted to attend banquet or catered event hosted at the resort hotels.
A kind reminder that it is the responsibility of each guest to carefully monitor the latest government-issued pandemic prevention and control measures to ensure they are fully compliant with all guidelines.
- According to the government guidelines, Guests and any accompanying persons are not allowed to enter Shanghai Disney Resort if any guest in their party holds a red Shanghai Health QR Code (“Suishenma”);
- All guests will also be required to scan the “Venue Code” and present a green code to Cast, or present the Shanghai Health QR Code to onsite Cast for scanning to confirm the validity, upon entering Shanghai Disney Resort. Additional scanning of the Venue Code may also be required upon entering different locations across the resort;
- According to The Covid-19 Prevention and Control Guidelines for A-level Scenic Spots in Shanghai (Second Edition of 2022), all guests who have a history of overseas travel and residence within 8 days prior to their visits or have a history of travel or residence in the counties (cities, districts or banners) where high-risks areas are located within 7 days prior to their visits may not be allowed to enter Shanghai Disney Resort.
- All hotel guests, will be required to present their green Shanghai Health QR Code, a negative Nucleic Acid Test (NAT) taken within 72 hours (from result time) and to complete the scanning of the “Venue Code” upon entering the hotels at Shanghai Disney resort each and every time, special groups such as children under three years old may be exempted from negative NAT screening. Only guests who have completed scanning of the “Venue Code” with a green Shanghai Health QR Code and have presented a negative NAT taken within 72 hours will be allowed to enter the hotels at the resort. In order to comply with government guidelines for tourism and hospitality industry, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Additionally, all guests are required to present their green Telecommunication Data Based Travel Itinerary Card (Travel Itinerary Card) and complete the Health Declaration Form during check-in at the Front Desk and Magic Kingdom Lounge. If you are not able to complete the scanning of the “Venue Code”, or are unable to present a green Shanghai Health QR Code, a negative NAT taken within 72 hours, a green Travel Itinerary Card, or if you have traveled to one of the high-risk areas affected by COVID-19 in the past 7 days, you may not able to check in. In accordance with local government directives, if you develop a fever or a fever with the following symptoms: cough, cough up sputum, runny nose, sore throat, chest aches & tension during your stay at one of our resort hotels, you will be asked to seek medical attention at a designated medical clinic.
- All locations operate at controlled capacity during this period;
- All guests will continue to be required to undergo temperature screening upon entering Shanghai Disney Resort;
- All guests will be required to wear masks during their entire visit to the resort in both indoor and outdoor settings, except when dining;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- All Cast Members at Shanghai Disney Resort, tenant employees at Disneytown and third-party vendors will be required to undergo regular NAT and antigen tests as well as conduct temperature screening and recording following government requirements;
- Sanitization and disinfection will be increased and strengthened throughout the resort.
Shanghai Disneyland has resumed operations on November 25, 2022. For ticket information, please refer to the Shanghai Disney Resort official website, app, Weixin/WeChat account, the resort’s Reservation Center, or contact the resort’s official travel trade partners.
Toy Story Hotel also resumed operations, with reservation services available for guest check-in from 15:00 onwards on November 25.
The re-opening of Shanghai Disneyland and Toy Story Hotel, together with the recent re-opening of Disneytown, Wishing Star Park and Shanghai Disneyland Hotel marks Shanghai Disney Resort's return to full operations.
We continue to operate with limited daily capacity and to implement enhanced health and safety measures. Select attractions, live entertainment, restaurants and retail locations may not be available or will operate at reduced capacity. Please check the resort’s official app for the most up-to-date information.
Guests are required to strictly follow the pandemic control measures. On arrival each guest must undergo a temperature check, display their green Shanghai Health QR Code, scan venue codes when entering the theme park and other designated locations, and during their visit wear masks and follow social distancing requirements. According to the latest direction from the new district pandemic prevention authority, all guests entering Shanghai Disneyland will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours (from result time), effective November 25, 2022. All guests entering other areas of Shanghai Disney Resort will continue to be required to display negative NAT taken within 72 hours (from result time).
For guests whose travel plans were impacted during the closure period, you may contact the original purchase channel with your enquiries or to request a refund or exchange.
The Cast and Imagineers of Shanghai Disney Resort thank you for your patience and understanding and we are excited to welcome you back!
Shanghai Disney Resort
November 25, 2022
Required pandemic measures
Shanghai Disney Resort continues its enhanced health and safety measures, in accordance with the latest government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- According to the latest direction from the new district pandemic prevention authority, all guests entering Shanghai Disneyland will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours (from result time), effective November 25, 2022. All guests entering other areas of Shanghai Disney Resort will continue to be required to display negative NAT taken within 72 hours (from result time), special groups such as children under three years old may be exempted from NAT screening. Guests are strongly recommended to register for their Shanghai Health QR Code via the Suishenban App, Weixin/WeChat or Alipay prior to their arrival. For guests without a smart phone, please bundle your QR code with a family member via the Suishenban App, Weixin/WeChat or Alipay, and an offline Suishenma, applied via the Government Online-Offline Shanghai (“Yiwangtongban”) platform, with valid NAT information will also be accepted. Guests using the offline Suishenma will be required to present it to our onsite Cast to scan and verify the information as well as to present a valid government ID at the same time;
- All persons who arrived in/returned to Shanghai within five days or less must strictly follow the “Further Enhancement of Health Management of Persons Arriving/Returning to Shanghai” measures issued by the Shanghai Municipal Pandemic Prevention and Control Leading Group on November 22, 2022. Based on these latest measures, guests who arrived in/returned to Shanghai within five days or less and plan to visit Shanghai Disney Resort:
1. may visit Shanghai Disneyland and enjoy the majority of park experiences, except for dining in indoor restaurants. These guests may only enjoy food and beverage available at outdoor vending locations;
2. may visit the public areas of Disneytown, but are not permitted to enter indoor restaurant or retail locations; Guests may however order food and beverages at the entrance to select restaurants;
3. may visit and stay at the two resort hotels, but are not permitted to enter restaurants, retail locations or recreational facilities including the hotel swimming pool, gym or play rooms. These guests may however order room service to enjoy our in-room hotel food and beverages offerings.
4. are not permitted to attend banquet or catered event hosted at the resort hotels.
A kind reminder that it is the responsibility of each guest to carefully monitor the latest government-issued pandemic prevention and control measures to ensure they are fully compliant with all guidelines.
- According to the government guidelines, Guests and any accompanying persons are not allowed to enter Shanghai Disney Resort if any guest in their party holds a red Shanghai Health QR Code (“Suishenma”);
- All guests will also be required to scan the “Venue Code” and present a green code to Cast, or present the Shanghai Health QR Code to onsite Cast for scanning to confirm the validity, upon entering Shanghai Disney Resort. Additional scanning of the Venue Code may also be required upon entering different locations across the resort;
- According to The Covid-19 Prevention and Control Guidelines for A-level Scenic Spots in Shanghai (Second Edition of 2022), all guests who have a history of overseas travel and residence within 8 days prior to their visits or have a history of travel or residence in the counties (cities, districts or banners) where high-risks areas are located within 7 days prior to their visits may not be allowed to enter Shanghai Disney Resort.
- All hotel guests, will be required to present their green Shanghai Health QR Code, a negative Nucleic Acid Test (NAT) taken within 72 hours (from result time) and to complete the scanning of the “Venue Code” upon entering the hotels at Shanghai Disney resort each and every time, special groups such as children under three years old may be exempted from negative NAT screening. Only guests who have completed scanning of the “Venue Code” with a green Shanghai Health QR Code and have presented a negative NAT taken within 72 hours will be allowed to enter the hotels at the resort. In order to comply with government guidelines for tourism and hospitality industry, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Additionally, all guests are required to present their green Telecommunication Data Based Travel Itinerary Card (Travel Itinerary Card) and complete the Health Declaration Form during check-in at the Front Desk and Magic Kingdom Lounge. If you are not able to complete the scanning of the “Venue Code”, or are unable to present a green Shanghai Health QR Code, a negative NAT taken within 72 hours, a green Travel Itinerary Card, or if you have traveled to one of the high-risk areas affected by COVID-19 in the past 7 days, you may not able to check in. In accordance with local government directives, if you develop a fever or a fever with the following symptoms: cough, cough up sputum, runny nose, sore throat, chest aches & tension during your stay at one of our resort hotels, you will be asked to seek medical attention at a designated medical clinic.
- All locations operate at controlled capacity during this period;
- All guests will continue to be required to undergo temperature screening upon entering Shanghai Disney Resort;
- All guests will be required to wear masks during their entire visit to the resort in both indoor and outdoor settings, except when dining;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- All Cast Members at Shanghai Disney Resort, tenant employees at Disneytown and third-party vendors will be required to undergo regular NAT and antigen tests as well as conduct temperature screening and recording following government requirements;
- Sanitization and disinfection will be increased and strengthened throughout the resort.
Shanghai Disneyland Resumed Operations on November 25, 2022 as Shanghai Disney Resort Returned to Full Operations
- November 28, 2022
Dear Guests,
Shanghai Disneyland has resumed operations on November 25, 2022. For ticket information, please refer to the Shanghai Disney Resort official website, app, Weixin/WeChat account, the resort’s Reservation Center, or contact the resort’s official travel trade partners.
Toy Story Hotel also resumed operations, with reservation services available for guest check-in from 15:00 onwards on November 25.
The re-opening of Shanghai Disneyland and Toy Story Hotel, together with the recent re-opening of Disneytown, Wishing Star Park and Shanghai Disneyland Hotel marks Shanghai Disney Resort's return to full operations.
We continue to operate with limited daily capacity and to implement enhanced health and safety measures. Select attractions, live entertainment, restaurants and retail locations may not be available or will operate at reduced capacity. Please check the resort’s official app for the most up-to-date information.
Guests are required to strictly follow the pandemic control measures. On arrival each guest must undergo a temperature check, display their green Shanghai Health QR Code, scan venue codes when entering the theme park and other designated locations, and during their visit wear masks and follow social distancing requirements. According to the latest direction from the new district pandemic prevention authority, all guests entering Shanghai Disneyland will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours (from result time), effective November 25, 2022. All guests entering other areas of Shanghai Disney Resort will continue to be required to display negative NAT taken within 72 hours (from result time).
For guests whose travel plans were impacted during the closure period, you may contact the original purchase channel with your enquiries or to request a refund or exchange.
The Cast and Imagineers of Shanghai Disney Resort thank you for your patience and understanding and we are excited to welcome you back!
Shanghai Disney Resort
November 25, 2022
Required pandemic measures
Shanghai Disney Resort continues its enhanced health and safety measures, in accordance with the latest government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- According to the latest direction from the new district pandemic prevention authority, all guests entering Shanghai Disneyland will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours (from result time), effective November 25, 2022. All guests entering other areas of Shanghai Disney Resort will continue to be required to display negative NAT taken within 72 hours (from result time), special groups such as children under three years old may be exempted from NAT screening. Guests are strongly recommended to register for their Shanghai Health QR Code via the Suishenban App, Weixin/WeChat or Alipay prior to their arrival. For guests without a smart phone, please bundle your QR code with a family member via the Suishenban App, Weixin/WeChat or Alipay, and an offline Suishenma, applied via the Government Online-Offline Shanghai (“Yiwangtongban”) platform, with valid NAT information will also be accepted. Guests using the offline Suishenma will be required to present it to our onsite Cast to scan and verify the information as well as to present a valid government ID at the same time;
- All persons who arrived in/returned to Shanghai within five days or less must strictly follow the “Further Enhancement of Health Management of Persons Arriving/Returning to Shanghai” measures issued by the Shanghai Municipal Pandemic Prevention and Control Leading Group on November 22, 2022. Based on these latest measures, guests who arrived in/returned to Shanghai within five days or less and plan to visit Shanghai Disney Resort:
1. may visit Shanghai Disneyland and enjoy the majority of park experiences, except for dining in indoor restaurants. These guests may only enjoy food and beverage available at outdoor vending locations;
2. may visit the public areas of Disneytown, but are not permitted to enter indoor restaurant or retail locations; Guests may however order food and beverages at the entrance to select restaurants;
3. may visit and stay at the two resort hotels, but are not permitted to enter restaurants, retail locations or recreational facilities including the hotel swimming pool, gym or play rooms. These guests may however order room service to enjoy our in-room hotel food and beverages offerings.
4. are not permitted to attend banquet or catered event hosted at the resort hotels.
A kind reminder that it is the responsibility of each guest to carefully monitor the latest government-issued pandemic prevention and control measures to ensure they are fully compliant with all guidelines.
- According to the government guidelines, Guests and any accompanying persons are not allowed to enter Shanghai Disney Resort if any guest in their party holds a red Shanghai Health QR Code (“Suishenma”);
- All guests will also be required to scan the “Venue Code” and present a green code to Cast, or present the Shanghai Health QR Code to onsite Cast for scanning to confirm the validity, upon entering Shanghai Disney Resort. Additional scanning of the Venue Code may also be required upon entering different locations across the resort;
- According to The Covid-19 Prevention and Control Guidelines for A-level Scenic Spots in Shanghai (Second Edition of 2022), all guests who have a history of overseas travel and residence within 8 days prior to their visits or have a history of travel or residence in the counties (cities, districts or banners) where high-risks areas are located within 7 days prior to their visits may not be allowed to enter Shanghai Disney Resort.
- All hotel guests, will be required to present their green Shanghai Health QR Code, a negative Nucleic Acid Test (NAT) taken within 72 hours (from result time) and to complete the scanning of the “Venue Code” upon entering the hotels at Shanghai Disney resort each and every time, special groups such as children under three years old may be exempted from negative NAT screening. Only guests who have completed scanning of the “Venue Code” with a green Shanghai Health QR Code and have presented a negative NAT taken within 72 hours will be allowed to enter the hotels at the resort. In order to comply with government guidelines for tourism and hospitality industry, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Additionally, all guests are required to present their green Telecommunication Data Based Travel Itinerary Card (Travel Itinerary Card) and complete the Health Declaration Form during check-in at the Front Desk and Magic Kingdom Lounge. If you are not able to complete the scanning of the “Venue Code”, or are unable to present a green Shanghai Health QR Code, a negative NAT taken within 72 hours, a green Travel Itinerary Card, or if you have traveled to one of the high-risk areas affected by COVID-19 in the past 7 days, you may not able to check in. In accordance with local government directives, if you develop a fever or a fever with the following symptoms: cough, cough up sputum, runny nose, sore throat, chest aches & tension during your stay at one of our resort hotels, you will be asked to seek medical attention at a designated medical clinic.
- All locations operate at controlled capacity during this period;
- All guests will continue to be required to undergo temperature screening upon entering Shanghai Disney Resort;
- All guests will be required to wear masks during their entire visit to the resort in both indoor and outdoor settings, except when dining;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- All Cast Members at Shanghai Disney Resort, tenant employees at Disneytown and third-party vendors will be required to undergo regular NAT and antigen tests as well as conduct temperature screening and recording following government requirements;
- Sanitization and disinfection will be increased and strengthened throughout the resort.
Shanghai Disneyland has resumed operations on November 25, 2022. For ticket information, please refer to the Shanghai Disney Resort official website, app, Weixin/WeChat account, the resort’s Reservation Center, or contact the resort’s official travel trade partners.
Toy Story Hotel also resumed operations, with reservation services available for guest check-in from 15:00 onwards on November 25.
The re-opening of Shanghai Disneyland and Toy Story Hotel, together with the recent re-opening of Disneytown, Wishing Star Park and Shanghai Disneyland Hotel marks Shanghai Disney Resort's return to full operations.
We continue to operate with limited daily capacity and to implement enhanced health and safety measures. Select attractions, live entertainment, restaurants and retail locations may not be available or will operate at reduced capacity. Please check the resort’s official app for the most up-to-date information.
Guests are required to strictly follow the pandemic control measures. On arrival each guest must undergo a temperature check, display their green Shanghai Health QR Code, scan venue codes when entering the theme park and other designated locations, and during their visit wear masks and follow social distancing requirements. According to the latest direction from the new district pandemic prevention authority, all guests entering Shanghai Disneyland will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours (from result time), effective November 25, 2022. All guests entering other areas of Shanghai Disney Resort will continue to be required to display negative NAT taken within 72 hours (from result time).
For guests whose travel plans were impacted during the closure period, you may contact the original purchase channel with your enquiries or to request a refund or exchange.
The Cast and Imagineers of Shanghai Disney Resort thank you for your patience and understanding and we are excited to welcome you back!
Shanghai Disney Resort
November 25, 2022
Required pandemic measures
Shanghai Disney Resort continues its enhanced health and safety measures, in accordance with the latest government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- According to the latest direction from the new district pandemic prevention authority, all guests entering Shanghai Disneyland will be required to display their negative Nucleic Acid Test (NAT) taken within 48 hours (from result time), effective November 25, 2022. All guests entering other areas of Shanghai Disney Resort will continue to be required to display negative NAT taken within 72 hours (from result time), special groups such as children under three years old may be exempted from NAT screening. Guests are strongly recommended to register for their Shanghai Health QR Code via the Suishenban App, Weixin/WeChat or Alipay prior to their arrival. For guests without a smart phone, please bundle your QR code with a family member via the Suishenban App, Weixin/WeChat or Alipay, and an offline Suishenma, applied via the Government Online-Offline Shanghai (“Yiwangtongban”) platform, with valid NAT information will also be accepted. Guests using the offline Suishenma will be required to present it to our onsite Cast to scan and verify the information as well as to present a valid government ID at the same time;
- All persons who arrived in/returned to Shanghai within five days or less must strictly follow the “Further Enhancement of Health Management of Persons Arriving/Returning to Shanghai” measures issued by the Shanghai Municipal Pandemic Prevention and Control Leading Group on November 22, 2022. Based on these latest measures, guests who arrived in/returned to Shanghai within five days or less and plan to visit Shanghai Disney Resort:
1. may visit Shanghai Disneyland and enjoy the majority of park experiences, except for dining in indoor restaurants. These guests may only enjoy food and beverage available at outdoor vending locations;
2. may visit the public areas of Disneytown, but are not permitted to enter indoor restaurant or retail locations; Guests may however order food and beverages at the entrance to select restaurants;
3. may visit and stay at the two resort hotels, but are not permitted to enter restaurants, retail locations or recreational facilities including the hotel swimming pool, gym or play rooms. These guests may however order room service to enjoy our in-room hotel food and beverages offerings.
4. are not permitted to attend banquet or catered event hosted at the resort hotels.
A kind reminder that it is the responsibility of each guest to carefully monitor the latest government-issued pandemic prevention and control measures to ensure they are fully compliant with all guidelines.
- According to the government guidelines, Guests and any accompanying persons are not allowed to enter Shanghai Disney Resort if any guest in their party holds a red Shanghai Health QR Code (“Suishenma”);
- All guests will also be required to scan the “Venue Code” and present a green code to Cast, or present the Shanghai Health QR Code to onsite Cast for scanning to confirm the validity, upon entering Shanghai Disney Resort. Additional scanning of the Venue Code may also be required upon entering different locations across the resort;
- According to The Covid-19 Prevention and Control Guidelines for A-level Scenic Spots in Shanghai (Second Edition of 2022), all guests who have a history of overseas travel and residence within 8 days prior to their visits or have a history of travel or residence in the counties (cities, districts or banners) where high-risks areas are located within 7 days prior to their visits may not be allowed to enter Shanghai Disney Resort.
- All hotel guests, will be required to present their green Shanghai Health QR Code, a negative Nucleic Acid Test (NAT) taken within 72 hours (from result time) and to complete the scanning of the “Venue Code” upon entering the hotels at Shanghai Disney resort each and every time, special groups such as children under three years old may be exempted from negative NAT screening. Only guests who have completed scanning of the “Venue Code” with a green Shanghai Health QR Code and have presented a negative NAT taken within 72 hours will be allowed to enter the hotels at the resort. In order to comply with government guidelines for tourism and hospitality industry, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Additionally, all guests are required to present their green Telecommunication Data Based Travel Itinerary Card (Travel Itinerary Card) and complete the Health Declaration Form during check-in at the Front Desk and Magic Kingdom Lounge. If you are not able to complete the scanning of the “Venue Code”, or are unable to present a green Shanghai Health QR Code, a negative NAT taken within 72 hours, a green Travel Itinerary Card, or if you have traveled to one of the high-risk areas affected by COVID-19 in the past 7 days, you may not able to check in. In accordance with local government directives, if you develop a fever or a fever with the following symptoms: cough, cough up sputum, runny nose, sore throat, chest aches & tension during your stay at one of our resort hotels, you will be asked to seek medical attention at a designated medical clinic.
- All locations operate at controlled capacity during this period;
- All guests will continue to be required to undergo temperature screening upon entering Shanghai Disney Resort;
- All guests will be required to wear masks during their entire visit to the resort in both indoor and outdoor settings, except when dining;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- All Cast Members at Shanghai Disney Resort, tenant employees at Disneytown and third-party vendors will be required to undergo regular NAT and antigen tests as well as conduct temperature screening and recording following government requirements;
- Sanitization and disinfection will be increased and strengthened throughout the resort.
Welcome to the Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Notice
- November 28, 2022
Welcome to the Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Disney Concierge Services
Shanghai Disneyland
Shanghai Disney Resort
Age Interest
Kids, Tweens, Teens, Adults
Be the Star of Your Disney Story.
Please note, park tickets are not included as part of the Disney Concierge Services and guests should purchase park tickets separately.
The Price of Disney Concierge Services, if still available, may fluctuate on the date of your visit. Guests are advised to purchase in advance.
Special Reminders:
The adjustment to product offerings at this stage is a temporary adjustment based on the need of epidemic prevention and control. With changes to government guidance or company policy during the epidemic prevention and control period, the product offerings may be further adjusted or restored to match pre-epidemic situation offerings. The specific product offerings are subject to change based the official information released on the day of the experience. For more information, please visit the official website here https://www.shanghaidisneyresort.com/en/tours/.
Winter Frostival Deluxe Package Benefits Include
(Subject to operational needs on that day)
- Premier Admission: Start your day off the right way with priority access to Shanghai Disneyland via the Disneytown entrance.
- Disney Premier Access Deluxe Set:
Notes: Guests under the age of 7 must be accompanied by a guest aged 16 or older.
- Soaring Over the Horizon (102 cm or Taller)
- Roaring Rapids (107 cm or Taller)
- TRON Lightcycle Power Run (122 cm or Taller)
- Buzz Lightyear Planet Rescue (Any Height)
- Peter Pan's Flight (Any Height)
- Seven Dwarfs Mine Train (97 cm or Taller)
- Voyage to the Crystal Grotto (Any Height)
- Pirates of the Caribbean Battle for the Sunken Treasure (Any Height)
- The Many Adventures of Winnie the Pooh (Any Height)
- Rex’s Racer (120 cm or Taller)
- Woody’s Roundup (81cm or Taller)
- Challenge Trails at Camp Discovery (106 cm or Taller) - Winter Frostival Exclusive Benefit: Access to an exclusive viewing area for Disney Winter Magic Cavalcade.
- Reserved Viewing Areas: Watch Mickey’s Storybook Express, Disney Winter Magic Cavalcade and ILLUMINATE! A Nighttime Celebration from reserved viewing areas (Shanghai Disneyland may adjust the viewings of Mickey’s Storybook Express, Disney Winter Magic Cavalcade and ILLUMINATE! A Nighttime Celebration subject to park operations. Please refer to the Shanghai Disney Resort Official App regarding the performance schedule and other details for the day. The show may be modified subject to operational adjustments from time to time).
- Convenient Dining: Enjoy an express pickup service for Turkey Legs at select distribution points.
- Premium Planning: Make the most of your trip with our exclusive concierge services to help with any of your enquiries.
The Price of Disney Concierge Services, if still available, may fluctuate on the date of your visit. Guests are advised to purchase in advance.
Deluxe Package Benefits Include
(Subject to operational needs on that day)
- Premier Admission: Start your day off the right way with priority access to Shanghai Disneyland via the Disneytown entrance.
- Disney Premier Access Deluxe Set:
Notes: Guests under the age of 7 must be accompanied by a guest aged 16 or older.
- Soaring Over the Horizon (102 cm or Taller)
- Roaring Rapids (107 cm or Taller)
- TRON Lightcycle Power Run (122 cm or Taller)
- Buzz Lightyear Planet Rescue (Any Height)
- Peter Pan's Flight (Any Height)
- Seven Dwarfs Mine Train (97 cm or Taller)
- Voyage to the Crystal Grotto (Any Height)
- Pirates of the Caribbean Battle for the Sunken Treasure (Any Height)
- The Many Adventures of Winnie the Pooh (Any Height)
- Rex’s Racer (120 cm or Taller)
- Woody’s Roundup (81cm or Taller)
- Challenge Trails at Camp Discovery (106 cm or Taller) - Reserved Viewing Areas: Watch Mickey’s Storybook Express and ILLUMINATE! A Nighttime Celebration from reserved viewing areas (Shanghai Disneyland may adjust the viewings of Mickey’s Storybook Express and ILLUMINATE! A Nighttime Celebration subject to park operations. Please refer to the Shanghai Disney Resort Official App regarding the performance schedule and other details for the day. The show may be modified subject to operational adjustments from time to time).
- Convenient Dining: Enjoy an express pickup service for Turkey Legs at select distribution points.
- Premium Planning: Make the most of your trip with our exclusive concierge services to help with any of your enquiries.
The Price of Disney Concierge Services, if still available, may fluctuate on the date of your visit. Guests are advised to purchase in advance.
Classic Package Benefits Include
(Subject to operational needs on that day)
- Premier Admission: Start your day off the right way with priority access to Shanghai Disneyland via the Disneytown entrance.
- Disney Premier Access Classic Set:
Notes: Guests under the age of 7 must be accompanied by a guest aged 16 or older.
- Soaring Over the Horizon (102 cm or Taller)
- Roaring Rapids (107 cm or Taller)
- TRON Lightcycle Power Run (122 cm or Taller)
- Buzz Lightyear Planet Rescue (Any Height)
- Peter Pan's Flight (Any Height)
- Seven Dwarfs Mine Train (97 cm or Taller)
- Voyage to the Crystal Grotto (Any Height)
- Pirates of the Caribbean Battle for the Sunken Treasure (Any Height) - Reserved Viewing Areas: Watch Mickey’s Storybook Express and ILLUMINATE! A Nighttime Celebration from reserved viewing areas (Shanghai Disneyland may adjust the viewings of Mickey’s Storybook Express and ILLUMINATE! A Nighttime Celebration subject to park operations. Please refer to the Shanghai Disney Resort Official App regarding the performance schedule and other details for the day. The show may be modified subject to operational adjustments from time to time).
- Convenient Dining: Enjoy an express pickup service for Turkey Legs at select distribution points.
- Premium Planning: Make the most of your trip with our exclusive concierge services to help with any of your enquiries.
The Price of Disney Concierge Services, if still available, may fluctuate on the date of your visit. Guests are advised to purchase in advance.
How to Redeem Your Exclusive Experience
- Please redeem your Disney Concierge Services at The Walt Disney Grand Theatre in Disneytown before you enter Shanghai Disneyland.
- Premier Admission Benefit: Before entering Shanghai Disneyland, the purchaser should sign into Shanghai Disney Resort Official App, click “My Plans” and find the “Disney Concierge Services Premier Admission QR Code” on the red digital card of “Disney Concierge Services” and present to the Cast Member at the Disneytown entrance to redeem their “Premier Admission” Benefit.
1) Screenshots or other images showing the “Disney Concierge Services Premier Admission QR Code” will not be accepted. - After entering Shanghai Disneyland, the “Disney Premier Access Set” and Disney Premier Access of “Mickey’s Storybook Express” and “ILLUMINATE! A Nighttime Celebration” contained in the “Disney Concierge Services” will be linked to the park tickets and Disney Premier Access can be checked in Shanghai Disney Resort Official App by signing into the purchaser’s account. Please queue up and enter the Disney Premier Access Entrance at the attraction or arrive at the reserved viewing areas marked on the digital map of “Mickey’s Storybook Express” and “ILLUMINATE! A Nighttime Celebration” referred by each Disney Premier Access. At the Disney Access Point, scan the Disney Premier Access QR code located within the Shanghai Disney Resort Official App or scan the QR code located on the back of your park ticket. After scanning the QR code, a Cast Member will check that the photo associated with the park ticket matches the identity of the person redeeming the Disney Premier Access. If the Disney Premier Access user does not match the visual identity of the park ticket holder, the Disney Premier Access will not be accepted. Disney Premier Access is valid only on the date of entering the park and can be used only once at each corresponding attraction and entertainment.
- Present your host with a valid government-issued ID (for Mainland China guests, please bring your PRC Resident ID Card. For Hong Kong China and Macao China guests, please bring a Mainland Travel Permit for Hong Kong and Macao Residents, PRC Travel Document or Mainland Residence Permit for Hong Kong and Macao Residents. For Taiwan China guests, please bring a Mainland Travel Permit for Taiwan Residents, PRC Travel Document or Mainland Residence Permit for Taiwan Residents. For other guests, please bring a valid foreign passport). The ID number of which will be collected by Shanghai Disney Resort at the time of entry.
- All guests booked to enjoy “Disney Concierge Services” must be present at the meeting location to redeem the service together if a booking is made using one valid government-issued ID.
- Park tickets are not included as part of Disney Concierge Services. The price of the offer varies by date, and the price of the offer, if still available, may fluctuate on the date your visit. Guests may purchase the offer based on the price published on official channels at the time of purchase, subject to availability. Guests are advised to purchase in advance.
- Guests aged 3 years old or above and with a height of 1.0 meter and above on the day of their visit should make this purchase.
- Guests are required to provide their full name, valid ID information and mobile phone number when booking. Full payment must be made at the time of booking. Up to five Disney Concierge Services can be purchased using one valid ID in one order, and each valid ID can only be used to place one order on any selected day.
- To ensure smooth park entry, guests are required to provide their government ID/Travel document/passport information (please refer to the Shanghai Disney Resort Official Website) and prepaid ticket order when entering the park. Guests who reserve a single ticket or a number of park tickets are required to enter the park with rest of the ticket holders booked under their government ID. Guests with disabilities will be required to present their original valid government ID/Travel Document/Passport information and the original valid certificate or proof of disability, and then pass the “ID Query” page of “China Disabled Person’s Federation” WeChat Official Account to verify their disability certificate at the Disneytown entrance before entering the park. Guests who fail to present valid disability certificates and/or who cannot secure digital verification of their disability certificates may need to pay the difference of Standard ticket price to enter the park.
- At least one guest per group must be 16 years or older.
- Disney Concierge Services are subject to the park’s operational availability for any guests wishing to purchase a same-day order.
- Disney Premier Access and other benefits contained within the Disney Concierge Services are restricted to the guests who redeem the Disney Concierge Services. They are not transferable and may not be resold or exchanged for any items of value or services, including but not limited to cash, gift cards, meals, other theme park tickets or alcohol and tobacco.
- Unless otherwise provided by law, all items contained in the “Disney Concierge Services” are non-transferable and non-refundable without our permission.
- Dated Disney Concierge Services can be replaced twice with new dated Disney Concierge Services of equal or greater value by paying the difference in price - replacement eligibility is subject to availability. Date changes must occur, at the latest, 48 hours prior to 00:00am on the date of the entitlement.
- The Disney Premier Access contained in the Disney Concierge Services are linked to the park tickets of guests. We are not responsible for any loss or inconvenience caused by App error which is not attributable to our fault or caused by any unauthorized duplication or sale of Disney Premier Access. The price of Disney Concierge Services does not change if any of the attractions corresponding to the Disney Premier Access contained in Disney Concierge Services are temporarily suspended or closed. Please verify the attractions listed on the Disney Premier Access Set Details screen for the day, as well as the attraction real-time status published on the Shanghai Disney Resort Official App.
- In consideration of capacity, extreme weather including but not limited to typhoon (when a blue alert for typhoon or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station), high temperature (when an orange alert for high temperature or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station), air pollution (when a blue alert for heavy air pollution or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station or when Air Quality Index published by Shanghai Environmental Monitoring Centre or Shanghai Meteorological Centre exceeds 300), special events, safety or order in the Park, or if the circumstances so require,
1) We may from time to time, change the operating hours of the Park or any Park attraction, close the Park or any part of it to the general public temporarily, restrict the number of persons having access to the Park, and/or suspend or cancel any attraction or entertainment program.
2) We reserve the right to deny admission to any person, or to require a person already admitted to leave the Park. - In instances of inclement weather, Disney Concierge Services will still commence. We encourage our guests to dress accordingly. We may photograph, film, videotape and/or record in the park. Guests’ entry into the park constitutes guests’ consent to be filmed, photographed and/or recorded, and to our use of these images and/or sound recordings, which may capture your portrait and/or voice, for our internal business, administrative and operational purposes or other directly related purposes, for the purposes of meeting the legal, safety or security requirements, or for other legitimate purposes. Guests are responsible for the security and protection of their personal belongings at all times. Admission to Shanghai Disneyland is subject to the Park Rules and Regulations as posted on our website (https://www.shanghaidisneyresort.com/en/rules).
- These terms and conditions are subject to change. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed. For the purposes of these terms and conditions, “we” means either or both of “Shanghai International Theme Park Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.
Contact Us
- To learn more about Disney Concierge Services or to make a reservation, please contact the Shanghai Disney Resort Reservation Center on 400-180-0000.
- Guests under the age of 18 must have a parent or guardian’s permission to call.
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