Disney Concierge Services

(Subject to operational needs on that day)

• Premier Admission: Start your day off the right way with priority access to Shanghai Disneyland via the Disneytown entrance.
• Disney Premier Access Set: Soaring Over the Horizon, Roaring Rapids, TRON Lightcycle Power Run, Buzz Lightyear Planet Rescue, Peter Pan's Flight, Seven Dwarfs Mine Train, Voyage to the Crystal Grotto, Pirates of the Caribbean: Battle for the Sunken Treasure.
• Reserved Viewing Areas: Watch Mickey’s Storybook Express and ILLUMINATE! A Nighttime Celebration from reserved viewing areas (Shanghai Disneyland may offer an additional ILLUMINATE! A Nighttime Celebration subject to park operations).
• Convenient Dining: Enjoy express pickup service for Turkey Legs at select distribution points.
• Premium Planning: Make the most of your trip with our exclusive concierge services to help with any of your enquiries.

(Subject to operational needs on that day)

• Premier Admission: Start your day off the right way with priority access to Shanghai Disneyland via the Disneytown entrance.
• Disney Premier Access Set: Soaring Over the Horizon, Roaring Rapids, TRON Lightcycle Power Run, Buzz Lightyear Planet Rescue, Peter Pan's Flight, Seven Dwarfs Mine Train, Voyage to the Crystal Grotto, Pirates of the Caribbean: Battle for the Sunken Treasure, The Many Adventures of Winnie the Pooh, Rex’s Racer, Woody’s Roundup, Challenge Trails at Camp Discovery. (Deluxe package exclusive Disney Premier Access: The Many Adventures of Winnie the Pooh, Rex’s Racer, Woody’s Roundup, Challenge Trails at Camp Discovery.)
• Reserved Viewing Areas: Watch Mickey’s Storybook Express and ILLUMINATE! A Nighttime Celebration from reserved viewing areas (Shanghai Disneyland may offer an additional ILLUMINATE! A Nighttime Celebration subject to park operations).
• Convenient Dining: Enjoy express pickup service for Turkey Legs at select distribution points.
• Premium Planning: Make the most of your trip with our exclusive concierge services to help with any of your enquiries.

• Please redeem your Disney Concierge Services at The Walt Disney Grand Theatre in Disneytown before you enter Shanghai Disneyland.
• Present your host with a valid government-issued ID (For Mainland China guests, please bring your PRC Resident ID Card. For Hong Kong China and Macao China guests, please bring a Mainland Travel Permit for Hong Kong and Macao Residents, PRC Travel Document or Mainland Residence Permit for Hong Kong and Macao Residents. For Taiwan China Guests, please bring a Mainland Travel Permit for Taiwan Residents, PRC Travel Document or Mainland Residence Permit for Taiwan Residents. For other guests, please bring a valid foreign passport).
• All guests booked to enjoy Disney Concierge Services must be present at the meeting location to redeem the service TOGETHER if a booking is made using one valid government-issued ID.

• Park tickets are not included as part of Disney Concierge Services. The price of Disney Concierge Services, as value-added services, varies by date.
• Guests aged 3 years old or above and with a height of 1.0 meter and above on the day of their visit should make this purchase.
• Guests are required to provide their full name, valid ID information and mobile phone number when booking. Full payment must be made at the time of booking. Up to five Disney Concierge Services can be purchased using one valid ID in one order, and each valid ID can only be used to place one order on any selected day.
• To ensure smooth park entry, guests are required to provide their government ID/Travel document/passport information (please refer to the Shanghai Disney Resort Official Website) and prepaid ticket order when entering the park. Guests who reserve a single ticket or a number of park tickets are required to enter the park with rest of the ticket holders booked under their government ID. Guests with disabilities will be required to present their original valid government ID/Travel Document/Passport information and the original valid certificate or proof of disability, and then pass the “ID Query” page of “China Disabled Person’s Federation” WeChat Official Account to verify their disability certificate at the Main Entrance before entering the park. Guests who fail to present valid disability certificates and/or who cannot secure digital verification of their disability certificates may need to pay the difference of Standard ticket price to enter the park.
• At least one guest per group must be 16 years or older.
• Disney Concierge Services are subject to the park’s operational availability for any guests wishing to purchase a same-day order.
• Disney Premier Access (DPA) and other benefits contained within the Disney Concierge Services are restricted to the guests who redeem the Disney Concierge Services. They are not transferable and may not be resold or exchanged for any items of value or services, including but not limited to cash, gift cards, meals, other theme park tickets or alcohol and tobacco.
• Unless otherwise provided by law, all items contained in the “Disney Concierge Services” are non-transferable and non-refundable without our permission.
• Dated Disney Concierge Services can be replaced twice with new dated Disney Concierge Services of equal or greater value by paying the difference in price – replacement eligibility is subject to availability. Date changes must occur, at the latest, 52 hours prior to 00:00am on the date of the entitlement.
• The DPAs contained in the Disney Concierge Services are linked to the park tickets of guests. We are not responsible for any loss or inconvenience caused by App error which is not attributable to our fault or caused by any unauthorized duplication or sale of DPAs. The price of Disney Concierge Services does not change if any of the attractions corresponding to the DPAs contained in Disney Concierge Services are temporarily suspended or closed. Please verify the attractions listed on the DPA Set Details screen for the day, as well as the attraction real-time status published on the Shanghai Disney Resort Official App.
• Please queue up and enter the Disney Premier Access Entrance at the attraction referred by each DPA. At the Disney Access Point, scan the DPA QR code located within the Shanghai Disney Resort Official App or scan the QR code located on the back of your park ticket. After scanning the QR code, a Cast Member will check that the photo associated with the park ticket matches the identity of the person redeeming the DPA. If the DPA user does not match the visual identity of the park ticket holder, the DPA will not be accepted. DPA is valid only on the date of redemption of Disney Concierge Services and can be used only once at each corresponding attraction.
• In consideration of capacity, extreme weather including but not limited to typhoon (when a blue alert for typhoon or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station), high temperature (when an orange alert for high temperature or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station), air pollution (when a blue alert for heavy air pollution or above is issued by Shanghai Meteorological Centre or Pudong Meteorological Station or when Air Quality Index published by Shanghai Environmental Monitoring Centre or Shanghai Meteorological Centre exceeds 300), special events, safety or order in the Park, or if the circumstances so require,
  1) We may from time to time, change the operating hours of the Park or any Park attraction, close the Park or any part of it to the general public temporarily, restrict the number of persons having access to the Park, and/or suspend or cancel any attraction or entertainment program.
  2) We reserve the right to deny admission to any person, or to require a person already admitted to leave the Park.
• In instances of inclement weather, Disney Concierge Services will still commence. We encourage our guests to dress accordingly. We may photograph, film, videotape and/or record in the park. Guests’ entry into the park constitutes guests’ consent to be filmed, photographed and/or recorded, and to our use of these images and/or sound recordings, which may capture your portrait and/or voice, for our internal business, administrative and operational purposes or other directly related purposes, for the purposes of meeting the legal, safety or security requirements, or for other legitimate purposes. Guests are responsible for the security and protection of their personal belongings at all times. Admission to Shanghai Disneyland is subject to the Park Rules and Regulations as posted on our website (https://www.shanghaidisneyresort.com/en/rules).
• These terms and conditions are subject to change. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed. For the purposes of these terms and conditions, “we” means either or both of “Shanghai International Theme Park Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.

• To learn more about Disney Concierge Services or to make a reservation, please contact the Shanghai Disney Resort Reservation Center on 400-180-0000.
• Guests under the age of 18 must have a parent or guardian’s permission to call.
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