Services for Guests with Dietary Requests

Delicious Alternatives

Chefs can often substitute different ingredients and offer other food options for your dining experience. If you have dietary requirements, eating at Shanghai Disney Resort restaurants can still be a delectable affair.

Several Shanghai Disney Resort restaurants can accommodate the following common food allergies:

• Gluten or wheat
• Lactose or dairy
• Peanuts and tree nuts
• Shellfish
• Soy
• Fish
• Eggs

Most restaurants already offer no-sugar-added, low-fat, low-sodium, vegetarian and some gluten free options. Advance arrangements are not necessary for Guests with lifestyle dietary requests. Guests can discuss any dietary requests with their server upon arrival.

Guests can make general dietary inquiries by contacting Main Entrance Guest Services and also at all Resort hotel restaurants. Please contact the restaurant manager and sous chef to do so, preferably 24 hours in advance.

Metabolic Disorders and Multiple Allergies
Guests associated with the list below should make dietary requests 48 hours in advance:

• Allergy or intolerance not listed above under common food allergies
• Phenylketonuria (PKU)
• Metabolic disorders
• A single Guest with multiple allergies/intolerances or multiple Guests with allergies/intolerances within the same party

Our restaurants will do their best to accommodate Guest dietary requirements, but cannot guarantee that they will be able to meet all requests.

Shanghai Disney Resort restaurants will use reasonable efforts to prevent the introduction of the allergen of concern into the food through close attention during our sourcing, preparation and handling processes. However, Shanghai Disney Resort cannot guarantee that allergens may not have been introduced during another stage of the food chain process or, even inadvertently, during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerances.

Ultimately, it is up to the Guest to use his or her individual discretion to make an informed choice regarding whether to order any particular items.

Participating Restaurants

Select restaurants at the theme park and Resort hotels will try accommodating dietary requests.

Table-Service Locations
Most table-service restaurants are able to provide allergy-friendly meal options.

Quick-Service Locations
Select quick-service restaurants offer menu items or products that may accommodate certain food allergies.

Buffets
Guests should ask to speak with a chef or a manager upon arrival to discuss food allergies or intolerances. Chefs are available to walk Guests through the buffet and indicate what can be eaten based on specific allergies or intolerances. Please note that we cannot guarantee we will be able to meet all dietary requests.

Requesting a Special Meal

The sooner you let us know your dietary requests, the better we can accommodate you. Contact the restaurant manager and sous chef preferably 24 hours in advance. If the allergy is severe, 48 hours in advance.

At the Restaurant
Inform the server, chef or manager on duty of any dietary restrictions when arriving at the restaurant.

Please note that Shanghai Disney Resort restaurants will use reasonable efforts to prevent the introduction of the allergen of concern into the food through close attention during our sourcing, preparation and handling processes. However, Shanghai Disney Resort cannot guarantee that allergens may not have been introduced during another stage of the food chain process or, even inadvertently, during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerances.

Ultimately, it is up to the Guest to use his or her individual discretion to make an informed choice regarding whether to order any particular items.

Personal Food Items

Food, alcoholic beverages and beverages in cans or bottles may not be brought into the theme park. A reasonable amount of baby food, dry snacks or fruit is allowed. Please approach Guest Services if you need to bring food into the theme park for food allergies or intolerance reasons.

Refrigerating and Heating Personal Food Items
Guests staying at Resort hotels that have items needing refrigeration should ask the Front Desk to have a refrigerator placed in their room, subject to availability. An additional charge may apply.

Please note that Cast Members are prohibited from storing, preparing, cooking or reheating any food brought into our resorts or theme parks by Guests.