Shanghai Disney Resort to Launch Real Name Ticketing Policy Prior to Yearend See details
For Park Tickets and other products services related to ILLUMINATE! A Nighttime Celebration on September 15, 2024Guests with a used ticket for September 15, 2024, may visit the park after 15:00 on any other day during September 18, 2024 to March 18, 2025 without the need for a reservation. On the day of your next visit:
- For guests who have purchased tickets with ID document, please redeem at the park entrance turnstiles with the original physical copy of ID document that was used to purchase your tickets for September 15, 2024. All guests who purchased tickets with the same ID document on September 15, 2024 are required to enter the park at the same time as the main ID document holder.
- For guests with tickets that are not linked to any ID documents, please bring the original paper tickets on September 15, 2024 to Guest Services window to redeem the new on-day tickets.
For other products and services related to ILLUMINATE! A Nighttime Celebration on September 15, 2024, such as Disney Premiere Access, Imagination Terrace, Royal Banquet Hall Princess Set Menu with Reserved Viewing Area, the benefit of ILLUMINATE! A Nighttime Celebration will be automatically refunded through the original purchase channel for the respective amount accordingly.
For Shanghai Disneyland Annual Pass holders who entered the park on September 15, 2024, we will provide a one-day extension of the validity period and the general benefits. You can visit Shanghai Disney Resort official APP or Shanghai Disneyland Annual Pass WeChat Hub to check your updated Annual Pass validity from September 19, 2024.
Please travel safe, and we look forward to seeing you again soon!
Public noticePricing Structure Adjustment for Shanghai Disneyland Admission Effective November 24, 2024.See details
To protect guest rights, we remind all guests to only purchase Shanghai Disney Resort products and services via official and authorized channels.For park ticketing products and hotel reservations, guests can make purchase through the resort’s official direct channels including the Shanghai Disney Resort official website, app and WeChat account, as well as the resort’s Disney Reservation Center, official Jingdong Flagship Store and official Fliggy Store, or through our official travel partners. Please click here to see the full list of the resort’s official channels and official travel partners.
If you want to purchase Disney Premier Access, please refer to the resort’s official direct channels below after you have purchased your park tickets. Disney Premier Access products and services are only available through these four channels:
- Shanghai Disney Resort’s official website
- Shanghai Disney Resort’s official app
- Shanghai Disney Resort’s official WeChat account
- Shanghai Disney Resort official Fliggy Store
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Service Enquiry for Guests with Disabilities
Shanghai Disney Resort offers a variety of services to provide access to as many Guests as possible.
MAGIC ALL - A Magical Experience for All
We are committed to providing a magical experience for all of our guests. Shanghai Disney Resort provides numerous accommodations for Guests with disabilities. From wheelchair rentals and shuttle service, as well as hearing and visual aids, we will do our very best to accommodate you!
Accessibility to Attractions
Shanghai Disneyland features attractions that require wheelchair transfers and others that allow Guests to remain seated while riding.
Assistive Listening Systems
Hearing aids, such as Assistive Listening Systems, are available through Guest Services for those with hearing disabilities.
Disability Access Service
Disability Access Service Card is available for certified disability guests at Guest Services at Main Entrance.
Guide Dogs
Guide dogs are permitted in Shanghai Disney Resort on select attractions in Shanghai Disneyland and in certain areas of Resort hotels.
Hotel Services for Guests with Special Needs
Hotels at Shanghai Disney Resort offer special equipment and facilities to help accommodate Guests with disabilities.
Resort Shuttle
Hotel shuttles are equipped to transport Resort hotel Guests with disabilities to the theme park and Disneytown.
Sign Language
As a courtesy to our guests, sign language interpretation is available at certain shows.
Tactile Maps
Tactile maps featuring Braille in English and Simplified Chinese are available for Guests who require visual aids.
Toilets
All toilets in Shanghai Disney Resort offer wheelchair access—with room to accommodate those requiring assistance.
Wheelchair Rental
Guests with mobility challenges have the option of renting a wheelchair when visiting Shanghai Disney Resort.
