我们理解近期部分游客有更改出行计划的需求。上海迪士尼度假区目前正常运营,我们欢迎您的到访。但同时,为协助希望更改出行计划的游客,我们将在现阶段临时调整票务政策,具体如下:
已经购买上海迪士尼乐园门票或乐园其他指定日的产品及服务的游客,可将门票改期至未来六个月内的任意日期。未来六个月内无法到访的游客,可办理退款。
已经预订度假区酒店的游客,可将酒店改期至未来六个月内的任意日期(视酒店客房库存而定)。未来六个月内无法到访的游客,可办理退款。
已经预订中文版《美女与野兽》音乐剧演出票的游客,可将演出票改期至2020年2月23日前的任意日期(视演出场次而定)。在2020年2月23日前无法到访的游客,可办理退款。
相关票务咨询请联系您之前的票务购买渠道,或将您的问询以邮件方式发送至shdr.yuding@disney.com,我们的演职人员将联系您并全力提供协助。目前度假区预定服务中心接收的来电及来信较多,我们的回复可能有所延迟,感谢您的理解和耐心。
温馨提示 - 2020年01月22日
我们理解近期部分游客有更改出行计划的需求。上海迪士尼度假区目前正常运营,我们欢迎您的到访。但同时,为协助希望更改出行计划的游客,我们将在现阶段临时调整票务政策,具体如下:
已经购买上海迪士尼乐园门票或乐园其他指定日的产品及服务的游客,可将门票改期至未来六个月内的任意日期。未来六个月内无法到访的游客,可办理退款。
已经预订度假区酒店的游客,可将酒店改期至未来六个月内的任意日期(视酒店客房库存而定)。未来六个月内无法到访的游客,可办理退款。
已经预订中文版《美女与野兽》音乐剧演出票的游客,可将演出票改期至2020年2月23日前的任意日期(视演出场次而定)。在2020年2月23日前无法到访的游客,可办理退款。
相关票务咨询请联系您之前的票务购买渠道,或将您的问询以邮件方式发送至shdr.yuding@disney.com,我们的演职人员将联系您并全力提供协助。目前度假区预定服务中心接收的来电及来信较多,我们的回复可能有所延迟,感谢您的理解和耐心。

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