We understand that in recent days some guests may wish to change their travel plans. Shanghai Disney Resort is operating normally and we welcome your visit, but we do understand if you wish to change your plans, and so we are revising our policies for a temporary period as follows:
Guests who have purchased tickets for admission to Shanghai Disneyland, or other dated products and services at the park, may choose to reschedule their visit to Shanghai Disneyland on any other day within the next six months, or get a refund if you cannot visit the park in the next six months.
Guests who have booked resort hotels may choose to reschedule their stay at the hotels on another day within the next six months (subject to hotel room availability), or get a refund if you cannot visit the resort in the next six months.
Guests who have booked tickets for the Beauty and The Beast Mandarin Production may choose to reschedule their visit on another day before February 23, 2020 (subject to availability of the performance schedule), or get a refund if you cannot visit the resort before February 23, 2020.
For any ticketing enquiries, please contact your original ticket purchase channel, or send your enquiries via email to shdr.yuding@disney.com, and you will be contacted by a representative from the resort who will provide the best support possible. Due to the high volume of enquiries coming to the Resort Reservation Center, your response might be delayed. We appreciate your understanding and patience.