Guests with Park Tickets for September 13-14, 2021
Guests who held tickets to visit Shanghai Disneyland on September 13 and/or September 14, 2021 may choose to visit the park on any other day within the next six months (by March 13, 2022 inclusive with respect to park tickets for September 13, 2021; and by March 14, 2022 inclusive with respect to park tickets for September 14, 2021), and a reservation will not be required*. One-day tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for September 13 and/or September 14, 2021 on the day of your next visit. For guests with two-day tickets, please proceed to the Guest Services windows located outside the turnstiles of Shanghai Disneyland’s Main Entrance with your original Government Identity Card or Travel Document on the day of your next visit.

If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.

For Other Resort Products and Services
For guests who had purchased a Disney Premier Tour Service, Disney Concierge Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on September 13 and/or September 14, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.

Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the hotline wait time is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.

*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon Chanthu, on that date. Communications will be made accordingly in a timely manner.
Reminder for Guests -Typhoon Chanthu - September 26, 2021
Guests with Park Tickets for September 13-14, 2021
Guests who held tickets to visit Shanghai Disneyland on September 13 and/or September 14, 2021 may choose to visit the park on any other day within the next six months (by March 13, 2022 inclusive with respect to park tickets for September 13, 2021; and by March 14, 2022 inclusive with respect to park tickets for September 14, 2021), and a reservation will not be required*. One-day tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for September 13 and/or September 14, 2021 on the day of your next visit. For guests with two-day tickets, please proceed to the Guest Services windows located outside the turnstiles of Shanghai Disneyland’s Main Entrance with your original Government Identity Card or Travel Document on the day of your next visit.

If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.

For Other Resort Products and Services
For guests who had purchased a Disney Premier Tour Service, Disney Concierge Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on September 13 and/or September 14, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.

Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the hotline wait time is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.

*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon Chanthu, on that date. Communications will be made accordingly in a timely manner.
Pricing Rate Adjustment for Shanghai Disneyland Admission Effective January 9, 2022. See details
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Public Notice - September 26, 2021
Pricing Rate Adjustment for Shanghai Disneyland Admission Effective January 9, 2022. See details
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.

Annual Pass Online Redemption and Facial Recognition Park Entry

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To bring convenience and improve the in-park experience for Shanghai Disneyland Annual Pass holders, we launched a convenient new Shanghai Disneyland Annual Pass Online Redemption service for all Annual Pass Holders, effective starting May 26, 2021. Shanghai Disneyland Annual Pass holders can redeem their Annual Pass and/or the Annual Pass for their children under 18 years old in the Shanghai Disney Resort Official App.

We have also launched a special trail operations of Facial Recognition Park Entry for Diamond Annual Pass and Gold Annual Pass holders*, also effective May 26, 2021. Diamond Annual Pass and Gold Annual Pass holders can choose to opt into Facial Recognition park entry for themselves and their child under 18 years old (if the child is a Diamond Annual Pass or Gold Annual Pass holder) via the Shanghai Disney Resort Official App.

Online Redemption (All Pass Holders)

To redeem an Annual Pass in the App, Annual Pass holders will be asked to upload a photo of their government ID (Mainland China guests must provide their PRC Resident ID Card. Hong Kong and Macao guests must provide their Mainland Travel Permit for Hong Kong and Macao Residents or PRC Travel Document. Taiwan guests must provide their Mainland Travel Permit for Taiwan Residents or PRC Travel Document. Other guests must provide a valid foreign passport) and take and upload a profile photo, and we will use Facial Recognition technology to compare the profile photo uploaded against the photo on the government ID to verify the Pass holder’s identity and ensure the safety of the Annual Pass. We will not store the photo of your government ID once your identity has been verified. When you redeem your child’s Annual Pass, you will be asked to manually input the child’s name, government ID number and take and upload a profile photo of your child. The personal information you provide to us, including name, government ID number and profile photo (but not the ID photo), will be stored and linked to the Annual Pass redeemed and used to confirm identity when you or your children enter Shanghai Disneyland.

If you do not wish to redeem your Annual Pass in the App, you can still bring your government ID to Shanghai Disneyland’s Main Entrance the Ticket Booth and redeem it with help from our Cast Members.

For Onsite Redemption, the guest who will use the Shanghai Disneyland Annual Pass should go to the park’s Main Entrance Ticket Booth in person with the specified original ID credential and the order number. Mainland China guests must provide their PRC Resident ID Card. Hong Kong and Macao guests must provide their Mainland Travel Permit for Hong Kong and Macao Residents or PRC Travel Document. Taiwan guests must provide their Mainland Travel Permit for Taiwan Residents or PRC Travel Document. Other guests must provide a valid foreign passport.

How to Redeem an Annual Pass in the App

  1. Download the Shanghai Disney Resort Official App before you arrive at the park and create an account with your mobile phone number.
  2. Sign in to the App and tap the button under your Pass to start the redemption process.
  3. Select the Passes you would like to redeem.
  4. Scan your ID.
    Frame your valid ID inside the white guidelines to scan it effectively. Mainland China guests must provide their PRC Resident ID Card. Hong Kong and Macao guests must provide their Mainland Travel Permit for Hong Kong and Macao Residents or PRC Travel Document. Taiwan guests must provide their Mainland Travel Permit for Taiwan Residents or PRC Travel Document. Other guests must provide a valid foreign passport.
  5. Take a photo.
    Take a clear, front-facing photo under good lighting. This photo will be used to identify you next time you enter Shanghai Disneyland.
  6. Congratulations!You have successfully redeemed your Annual Pass.

Facial Recognition Park Entry (Diamond Annual Pass and Gold Annual Pass Holders Only*)

After redeeming the Annual Pass online, Diamond Annual Pass and Gold Annual Pass holders* can choose to opt-in to Facial Recognition park entry for themselves or their children to enjoy convenient park entry with Facial Recognition technology.

To opt-in, you will be asked to take and upload a profile photo of yourself (or your child, as applicable). This profile photo will be stored and will only be used for park entry purposes. Once opted into Facial Recognition park entry, you / your child can enter the park through the designated Facial Recognition park entry lanes. The Facial Recognition system installed in the turnstile of these lanes will capture your/your child’s facial images and we will utilize Facial Recognition technology to verify your/your child’s identity by comparing such photo taken at the turnstile against your/your child’s profile photo previously uploaded during opt-in. Please still bring your / your child’s Annual Pass and government ID (Mainland China guests must provide their PRC Resident ID Card. Hong Kong and Macao guests must provide their Mainland Travel Permit for Hong Kong and Macao Residents or PRC Travel Document. Taiwan guests must provide their Mainland Travel Permit for Taiwan Residents or PRC Travel Document. Other guests must provide a valid foreign passport.) with you in case we need to verify your / your child’s identity manually (please note that manual verification is required for all Shanghai Disneyland Annual Pass holders who enter the park through Facial Recognition park entry lanes for the first time). The photo taken at the turnstiles in the designated “Facial Recognition park entry” lanes will only be used for park entry purposes and will be deleted from the Facial Recognition system at the end of the day of such photo capturing.

How to Opt into Facial Recognition Park Entry in the App

  1. Select the Passes you would like to opt-in for Facial Recognition park entry.
  2. Agree to opt into Facial Recognition park entry
  3. Take a photo
    Take a clear, front-facing photo under good lighting.
  4. Congratulations!You have successfully enabled Facial Recognition park entry.
You have the right to opt-out from Facial Recognition park entry at any time by calling our hotline at 400-180-0000 (Mainland China) or +86-21-3158-0000 (Other Country/Region).

If you choose not to opt into Facial Recognition park entry, the Annual Pass can still be used to enter the park normally. However, please enter the park through other lanes as the Facial Recognition system in the Facial Recognition park entry lanes may still capture your facial images when you walk through such lanes (but all photos will be deleted at the end of the day of such photo capturing).

In order to verify the identity of the Shanghai Disneyland Annual Pass holder and ensure the usage of the Annual Pass remains strictly personal, Shanghai Disneyland Annual Pass holders are required to show the original ID credential used to redeem the Shanghai Disneyland Annual Pass and the original hardcopy of the Shanghai Disneyland Annual Pass or the Shanghai Disneyland Annual Pass QR Code in the Shanghai Disney Resort Official App at the turnstiles when using the Shanghai Disneyland Annual Pass to enter the park. Shanghai Disneyland Annual Pass holders who have opted in to Facial Recognition park entry should also bring with them the aforesaid documents in case we need to verify their identity manually (please note that the manual verification is required for all Shanghai Disneyland Annual Pass holders who walk through the Facial Recognition lanes for the first time).

Please read our Privacy Policy and Terms and Conditions carefully to better understand our services and how we use and protect your information.

*During current trial operations, Facial Recognition park entry is only available for Diamond Annual Pass and Gold Annual Pass holders.

Find Annual Pass Online Redemption and Facial Recognition Park Entry