Shanghai Disney Resort’s Real Name Ticketing Policy Starts December 23, 2024 See details
For Park Tickets and other products services related to ILLUMINATE! A Nighttime Celebration on September 15, 2024
Guests with a used ticket for September 15, 2024, may visit the park after 15:00 on any other day during September 18, 2024 to March 18, 2025 without the need for a reservation. On the day of your next visit:
- For guests who have purchased tickets with ID document, please redeem at the park entrance turnstiles with the original physical copy of ID document that was used to purchase your tickets for September 15, 2024. All guests who purchased tickets with the same ID document on September 15, 2024 are required to enter the park at the same time as the main ID document holder.
- For guests with tickets that are not linked to any ID documents, please bring the original paper tickets on September 15, 2024 to Guest Services window to redeem the new on-day tickets.

For other products and services related to ILLUMINATE! A Nighttime Celebration on September 15, 2024, such as Disney Premiere Access, Imagination Terrace, Royal Banquet Hall Princess Set Menu with Reserved Viewing Area, the benefit of ILLUMINATE! A Nighttime Celebration will be automatically refunded through the original purchase channel for the respective amount accordingly.

For Shanghai Disneyland Annual Pass holders who entered the park on September 15, 2024, we will provide a one-day extension of the validity period and the general benefits. You can visit Shanghai Disney Resort official APP or Shanghai Disneyland Annual Pass WeChat Hub to check your updated Annual Pass validity from September 19, 2024.

Please travel safe, and we look forward to seeing you again soon!
Public notice
Pricing Structure Adjustment for Shanghai Disneyland Admission Effective November 24, 2024.See details
To protect guest rights, we remind all guests to only purchase Shanghai Disney Resort products and services via official and authorized channels.

For park ticketing products and hotel reservations, guests can make purchase through the resort’s official direct channels including the Shanghai Disney Resort official website, app and WeChat account, as well as the resort’s Disney Reservation Center, official Jingdong Flagship Store and official Fliggy Store, or through our official travel partners. Please click here to see the full list of the resort’s official channels and official travel partners.

If you want to purchase Disney Premier Access, please refer to the resort’s official direct channels below after you have purchased your park tickets. Disney Premier Access products and services are only available through these four channels:
  • Shanghai Disney Resort’s official website
  • Shanghai Disney Resort’s official app
  • Shanghai Disney Resort’s official WeChat account
  • Shanghai Disney Resort official Fliggy Store
Products and services purchased via any other channels are non-official, unauthorized, highly likely fake or fraudulent, which may therefore lead to guests at their own risk and responsibility of financial loss. As such illegal commercial activities also bring significant damage to the resort’s reputation, business and normal operations, we have been working closely with relevant government authorities to crackdown on these activities including monitoring and reporting them regularly to the local government.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy and Terms of Use has been updated. Please read it carefully.
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.

Annual Pass Online Redemption and Facial Recognition Park Entry

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To bring convenience and improve the in-park experience for Shanghai Disneyland Annual Pass holders, we launched a convenient new Shanghai Disneyland Annual Pass Online Redemption service for Annual Pass Holders (Mainland China guests). Shanghai Disneyland Annual Pass holders (Mainland China guests) can redeem their Annual Pass and/or the Annual Pass for their children (Mainland China guests) under 18 years old in the Shanghai Disney Resort Official App.

We have also launched a special trail operations of Facial Recognition Park Entry for Annual Pass holders. Annual Pass holders can choose to opt into Facial Recognition park entry for themselves and their child under 18 years old (if the child is an Annual Pass holder) via the Shanghai Disney Resort Official App.

Online Redemption

Annual Pass holders who are Mainland China guests, can redeem their Annual Pass online through the Shanghai Disney Resort Official App by providing the required identity information, including their name, PRC Resident ID number and a photo of their PRC Resident ID Card. Annual Pass holders must also take and submit a profile photo via the Shanghai Disney Resort Official App. We will utilize Facial Recognition technology to verify the guests identity by comparing the profile photo against the photo on their ID document. We will not store the photo of your government ID once your identity has been verified. Guests have the option for Annual Pass Online Redemption for their children under 18 years old. When you redeem your child’s Annual Pass, you will be asked to manually input the child’s name, government ID number and take and upload a profile photo of your child. The personal information you provide to us, including name, government ID number and profile photo (but not the ID photo), will be stored and linked to the Annual Pass redeemed and used to confirm identity when you or your children enter Shanghai Disneyland. If you have any questions during the Annual Pass Online Redemption, please call 400-180-0000 or visit the Shanghai Disneyland Main Entrance Ticket Booths or Guest Service for assistance.

Annual Pass holders who are Hong Kong China, Macao China, Taiwan China guests, or other guests must redeem their Annual Pass onsite at the park. Please go to the Ticket Booth at the Main Entrance of the park in person with the specified original ID credential and the order number. For Hong Kong China and Macao China guests, please bring a Mainland Travel Permit for Hong Kong and Macao Residents, PRC Travel Document or Mainland Residence Permit for Hong Kong and Macao Residents. For Taiwan China guests, please bring a Mainland Travel Permit for Taiwan Residents, PRC Travel Document or Mainland Residence Permit for Taiwan Residents. For other guests, please bring a valid foreign passport or PRC Foreign Permanent Resident ID Card.

How to Redeem an Annual Pass in the App

  1. Download the Shanghai Disney Resort Official App before you arrive at the park and create an account with your mobile phone number.
  2. Sign in to the App and tap the button under your Pass to start the redemption process.
  3. Select the Passes you would like to redeem.
  4. Scan your ID.
    Frame your valid ID inside the white guidelines to scan it effectively. Mainland China guests must provide their PRC Resident ID Card.
  5. Take a photo.
    Take a clear, front-facing photo under good lighting. This photo will be used to identify you next time you enter Shanghai Disneyland.
  6. Congratulations!You have successfully redeemed your Annual Pass.

Facial Recognition Park Entry

After redeeming the Annual Pass, Annual Pass holders can choose to opt-in to Facial Recognition park entry for themselves or their children to enjoy convenient park entry with Facial Recognition technology.

To opt-in, you will be asked to take and upload a profile photo of yourself (or your child, as applicable). This profile photo will be stored and will only be used for park entry purposes. Once opted into Facial Recognition park entry, you / your child can enter the park through the Facial Recognition park entry lanes. The Facial Recognition system installed in the turnstile of these lanes will capture your/your child’s facial images and we will utilize Facial Recognition technology to verify your/your child’s identity by comparing such photo taken at the turnstile against your/your child’s profile photo previously uploaded during opt-in. Please still bring your / your child’s Annual Pass and the original physical copy of your ID document. (Mainland China guests are required to bring their PRC Resident ID Card. Hong Kong China and Macao China guests are required to bring a Mainland Travel Permit for Hong Kong and Macao Residents, PRC Travel Document or Mainland Residence Permit for Hong Kong and Macao Residents. Taiwan China guests are required to bring a Mainland Travel Permit for Taiwan Residents, PRC Travel Document or Mainland Residence Permit for Taiwan Residents. Other guests are required to bring a valid foreign passport or PRC Foreign Permanent Resident ID Card) with you in case we need to verify your / your child’s identity manually (please note that manual verification is required for all Shanghai Disneyland Annual Pass holders who enter the park through Facial Recognition park entry lanes for the first time). The photo taken at the turnstiles in the “Facial Recognition park entry” lanes will only be used for park entry purposes and will be deleted from the Facial Recognition system at the end of the day of such photo capturing.

How to Opt into Facial Recognition Park Entry in the App

  1. Select the Passes you would like to opt-in for Facial Recognition park entry.
  2. Agree to opt into Facial Recognition park entry
  3. Take a photo
    Take a clear, front-facing photo under good lighting.
  4. Congratulations!You have successfully enabled Facial Recognition park entry.
You have the right to opt-out from Facial Recognition park entry at any time by calling our hotline at 400-180-0000 (Mainland China) or +86-21-3158-0000 (Other Country/Region).

If you choose not to opt into Facial Recognition park entry, the Annual Pass can still be used to enter the park normally. However, please enter the park through other lanes as the Facial Recognition system in the Facial Recognition park entry lanes may still capture your facial images when you walk through such lanes (but all photos will be deleted at the end of the day of such photo capturing).

In order to verify the identity of the Shanghai Disneyland Annual Pass holder and ensure the usage of the Annual Pass remains strictly personal, Shanghai Disneyland Annual Pass holders are required to show the original physical copy of their ID document used to redeem the Shanghai Disneyland Annual Pass and the original hardcopy of the Shanghai Disneyland Annual Pass or the Shanghai Disneyland Annual Pass QR Code in the Shanghai Disney Resort Official App at the turnstiles when using the Shanghai Disneyland Annual Pass to enter the park. Shanghai Disneyland Annual Pass holders who have opted in to Facial Recognition park entry should also bring with them the aforesaid documents in case we need to verify their identity manually (please note that the manual verification is required for all Shanghai Disneyland Annual Pass holders who walk through the Facial Recognition lanes for the first time).

Please read our Privacy Policy and Terms and Conditions carefully to better understand our services and how we use and protect your information.

Find Annual Pass Online Redemption and Facial Recognition Park Entry