Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Friendly Reminder - May 25, 2022
Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Weather & Packing Information

finder.details.social.network.qrError

Wondering what the weather’s like at Shanghai Disney Resort? We’ve put together some general information to help you prepare for the most important part of your trip—having fun!

Rain or Shine: You’re Good to Go

Shanghai’s climate shifts throughout the year, with temperatures ranging from hot and humid in the summer months to chilly winter weather that may require warmer clothing.

Here’s what you can expect from its 4 distinct seasons.

Spring

Mild temperatures and a flurry of cherry blossoms make this one of the most beautiful times of year in China’s largest city.

Summer

The highest temperatures occur from June through September—early summer signifies the ripening of plums along the Yangtze River.

Fall

From September through November, temperatures are mild during the day and cooler at night, making it a popular time to visit.

Winter

Snowfall is rare, but this is decidedly the coldest time of the year. At night, temperatures can drop below freezing so be sure to bundle up!

What to Bring

Excited for your Shanghai Disney Resort vacation, but can’t decide what you’ll need? This easy checklist suggests clothing and other items you may want to take along:

Clothing

  • T-shirts (both long- and short-sleeved)
  • Light sweater
  • Lightweight rain jacket
  • Jeans or long pants
  • Shorts
  • Casual dress/skirt (optional)
  • Hat
  • Closed-toe shoes
  • Sturdy-soled walking shoes

Miscellaneous Items

  • Medication
  • Camera/video camera
  • Extra batteries or charger for camera
  • Sunglasses
  • Sunscreen
  • Umbrella
  • Toiletries
  • Electric plug adapter

You may need rain gear—particularly from June to September. Visit Shanghai Meteorological Information for the latest weather reports.

Inclement Weather Arrangements During Your Trip

Shanghai Disneyland has been purpose-built with the best possible Guest experience in mind. Though Shanghai’s climate shifts throughout the year, the theme park’s many attractions, entertainment, restaurants and shops will continue to remain open—rain or shine, hot or cold.

On select occasions, the theme park may be forced to close or operate under a limited range of offerings and park hours due to extreme cases of inclement weather. For more information on storm warnings and potential cases for park closure, please check back in the near future!