Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Friendly Reminder - May 25, 2022
Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Pre-Arrival Information

finder.details.social.network.qrError

A little advance planning can help make your visits to Shanghai Disney Resort a lot more magical.


Important Notice on Additional Measures and Procedures for a Park Visit During the COVID-19 Pandemic*

  • Purchase dated park tickets prior to arrival (on-site sales will not be available).
  • Annual Pass and General Admission ticket holders must make reservations for visit date and time through Shanghai Disney Resort’s official online channels before visiting the park.
  • Provide basic personal information for each guest visiting the park (including name, phone number, ID type and ID number) via Shanghai Disney Resort’s official online channels after purchasing a ticket and prior to arriving at the resort (a Shanghai Disneyland Reservation QR Code will be provided after the successful submission of the required identification information).
  • Register for the Health QR Code and Telecommunication Data Based Travel Itinerary Card (Travel Itinerary Card) prior to arrival, which will be required to be presented upon entering any location at Shanghai Disney Resort. Only guests with a green Health QR Code and a green Travel Itinerary Card will be allowed to enter the resort.
  • Undergo temperature screening procedures upon arrival at the resort.
  • Present the following at the park entrance in order to enter the park:
    -The Shanghai Disneyland Reservation QR Code that is valid on the visitation date
    -China government ID card or valid travel document (for each guest) (photos or printed copies will not be accepted)
  • Guests are required to wear a face mask at all times during their stay at Shanghai Disney Resort
  • A safe distance from others should be kept while queuing or dining.
  • Wash hands frequently, maintain good personal hygiene, and avoid touching your face.
  • Dispose of face masks in designated trash cans.

Please note that Guests who are coming from or through high and medium risk areas (as identified by Shanghai Government) should follow government guidelines regarding travel restrictions, mandatory quarantines and relevant testing requirements before visiting Shanghai Disney Resort. Such Guests who have purchased tickets for admission to Shanghai Disneyland, or other dated products and services at the park, or have booked resort hotels may choose to reschedule their visit or get a refund by contacting your original purchase channel. Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Country/Region) for all enquiries. If the wait time of the hotline is long, you are recommended to send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email as soon as possible. Thank you for your understanding, and we look forward to seeing you soon!

* These measures will continue to be reviewed as the situation warrants, and may be further adjusted.

Weather Tips

Shanghai has a climate with 4 distinct seasons where, depending upon the time of year, it can be very wet and humid or quite chilly. Temperatures range from winter lows of about 10˚C to summer highs above 33˚C.

For a suggested packing list and info on the seasons, check out our Weather & Packing Information for your visit to Shanghai Disney Resort. To check Shanghai’s current and forecasted weather conditions, visit the Shanghai Meteorological Information website.

Get Your Ticket Ready

Get up-to-date information of Shanghai Disneyland Tickets by visiting Shanghai Disney Resort website or downloading Shanghai Disney Resort App.

For a hassle-free entry into the Park, remember to bring the following, and head directly to the Main Entrance:

  • The government credential / travel document used to purchase the tickets
  • Your original ticket confirmation

If the government credential / travel document was used to purchase more than one ticket, please make sure you have all your travel party with you when entering.

Getting to Shanghai Disney Resort

There’s more than one way to reach your destination at Shanghai Disney Resort. So, consider your options and take the route that makes the most logistical sense for you and your family. Transportation options include:

Stay Close to The Magic

The Disney Resort hotels are just steps from the enchantment of Shanghai Disneyland, as well as the excitement of Disneytown. To make your Disney experience complete, be sure to check out the following Resort hotel options:

Hotel Check-in tips

  • Your hotel room will be ready for you after 3pm on the date of your booking.
  • Guests of the hotel can enjoy early access to the recreational amenities at Wishing Star Park.

The hotels of Shanghai Disney Resort offer an array of benefits to make your vacation truly magical. Learn more at Why Stay at a Shanghai Disney Resort Hotel?

Maximizing Your Time

How to make your visit more magical? Download the Shanghai Disney Resort App in advance! Buy theme park tickets, see estimated wait times for attractions, view entertainment schedules, browse interactive maps and much more! Or get the Park hours in Park Calendars. And keep up to date on the theme park’s daily schedule of events with a visit to any of the Guest Services locations throughout the Resort.

Find out when and where you might meet some of our most popular Disney Characters. See show times, keep a look-out for Disney Standby Pass and note any changes from the standard attraction availability and show schedule—all at Guest Services..

Culinary Choices

Dining Options – There’s something to please every palate at Shanghai Disney Resort. Whether that means quick snacks or a fine dining experience, pick a dining option to fit your family’s plans—at the theme park, Resort hotels and Disneytown.

Special Dietary Requests – We strive to accommodate our Guests’ dietary needs at most of our table-service restaurants in the theme park and at the Resort hotels.

For Your Best Experience

Services for Guests with Disabilities – There are various special services available to assist our Guests with physical or cognitive disabilities, throughout Shanghai Disney Resort.

Guest Services – Head to any Guest Services location for theme-park information and assistance on a wide range of needs—including lost and found, baby care and any other concerns that you may have during your visit.

Safety Tips
Review basic safety reminders and helpful information for both parents and kids.

Cell Phone Etiquette – To ensure a safe and enjoyable experience for all theme-park Guests, the use of cell phone extension poles (known as selfie sticks) will not be allowed in Shanghai Disneyland.

Find Pre-Arrival Information