Shanghai Disney Resort continues its enhanced health and safety measures, in accordance with the latest government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- All locations operate at controlled capacity during this period;
- All guests, regardless of age, will be required to present a green Shanghai Health QR Code (“Suishenma”) and a negative Nucleic Acid Test (NAT) taken within 72 hours (from result time) prior to entering Shanghai Disney Resort. In order to comply with government guidelines for tourism destinations, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Guests are strongly recommended to register for their Shanghai Health QR Code via the Suishenban App, Weixin/WeChat or Alipay prior to their arrival. For guests without a smart phone, please bundle your QR code with a family member via the Suishenban App, Weixin/WeChat or Alipay, and an offline Suishenma, applied via the Government Online-Offline Shanghai (“Yiwangtongban”) platform, with valid NAT information will also be accepted. Guests using the offline Suishenma will be required to present it to our onsite Cast to scan and verify the information as well as to present a valid government ID at the same time;
- All guests will also be required to scan the “Venue Code” and present a green code to Cast, or present the Shanghai Health QR Code to onsite Cast for scanning to confirm the validity, upon entering Shanghai Disney Resort. Additional scanning of the Venue Code may also be required upon entering different locations across the resort;
- According to The Covid-19 Prevention and Control Guidelines for A-level Scenic Spots in Shanghai(Second Edition of 2022), all guests who have a history of overseas travel and residence within 10 days prior to their visits or have a history of travel or residence in the counties (cities, districts or banners) where high and medium-risks areas are located within 7 days prior to their visits may not be allowed to enter Shanghai Disney Resort.
- All guests entering Shanghai Disney Resort will be required to follow the resort’s pandemic control and prevention requirements. Additionally, all hotel guests, regardless of age, will be required to present their green Shanghai Health QR Code, a negative Nucleic Acid Test (NAT) taken within 72 hours (from result time) and to complete the scanning of the “Venue Code” upon entering the hotels at Shanghai Disney resort each and every time. Only guests who have completed scanning of the “Venue Code” with a green Shanghai Health QR Code and have presented a negative NAT taken within 72 hours will be allowed to enter the hotels at the resort. In order to comply with government guidelines for tourism and hospitality industry, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Additionally, all guests are required to present their green Telecommunication Data Based Travel Itinerary Card (Travel Itinerary Card) and complete the Health Declaration Form during check-in at the Front Desk and Magic Kingdom Lounge. If you are not able to complete the scanning of the “Venue Code”, or are unable to present a green Shanghai Health QR Code, a negative NAT taken within 72 hours, a green Travel Itinerary Card, or if you have traveled to one of the medium- or high-risk areas affected by COVID-19 in the past 7 days, you may not able to check in. In accordance with local government directives, if you develop a fever or a fever with the following symptoms: cough, cough up sputum, runny nose, sore throat, chest aches & tension during your stay at one of our resort hotels, you will be asked to seek medical attention at a designated medical clinic.
- All guests will continue to be required to undergo temperature screening upon entering Shanghai Disney Resort;
- All guests will be required to wear masks during their entire visit to the resort in both indoor and outdoor settings, except when dining;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- All Cast Members at Shanghai Disney Resort, tenant employees at Disneytown and third-party vendors will be required to undergo regular NAT and antigen tests as well as conduct temperature screening and recording following government requirements;
- Sanitization and disinfection will be increased and strengthened throughout the resort.
Required pandemic measures - September 25, 2022
Shanghai Disney Resort continues its enhanced health and safety measures, in accordance with the latest government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- All locations operate at controlled capacity during this period;
- All guests, regardless of age, will be required to present a green Shanghai Health QR Code (“Suishenma”) and a negative Nucleic Acid Test (NAT) taken within 72 hours (from result time) prior to entering Shanghai Disney Resort. In order to comply with government guidelines for tourism destinations, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Guests are strongly recommended to register for their Shanghai Health QR Code via the Suishenban App, Weixin/WeChat or Alipay prior to their arrival. For guests without a smart phone, please bundle your QR code with a family member via the Suishenban App, Weixin/WeChat or Alipay, and an offline Suishenma, applied via the Government Online-Offline Shanghai (“Yiwangtongban”) platform, with valid NAT information will also be accepted. Guests using the offline Suishenma will be required to present it to our onsite Cast to scan and verify the information as well as to present a valid government ID at the same time;
- All guests will also be required to scan the “Venue Code” and present a green code to Cast, or present the Shanghai Health QR Code to onsite Cast for scanning to confirm the validity, upon entering Shanghai Disney Resort. Additional scanning of the Venue Code may also be required upon entering different locations across the resort;
- According to The Covid-19 Prevention and Control Guidelines for A-level Scenic Spots in Shanghai(Second Edition of 2022), all guests who have a history of overseas travel and residence within 10 days prior to their visits or have a history of travel or residence in the counties (cities, districts or banners) where high and medium-risks areas are located within 7 days prior to their visits may not be allowed to enter Shanghai Disney Resort.
- All guests entering Shanghai Disney Resort will be required to follow the resort’s pandemic control and prevention requirements. Additionally, all hotel guests, regardless of age, will be required to present their green Shanghai Health QR Code, a negative Nucleic Acid Test (NAT) taken within 72 hours (from result time) and to complete the scanning of the “Venue Code” upon entering the hotels at Shanghai Disney resort each and every time. Only guests who have completed scanning of the “Venue Code” with a green Shanghai Health QR Code and have presented a negative NAT taken within 72 hours will be allowed to enter the hotels at the resort. In order to comply with government guidelines for tourism and hospitality industry, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Additionally, all guests are required to present their green Telecommunication Data Based Travel Itinerary Card (Travel Itinerary Card) and complete the Health Declaration Form during check-in at the Front Desk and Magic Kingdom Lounge. If you are not able to complete the scanning of the “Venue Code”, or are unable to present a green Shanghai Health QR Code, a negative NAT taken within 72 hours, a green Travel Itinerary Card, or if you have traveled to one of the medium- or high-risk areas affected by COVID-19 in the past 7 days, you may not able to check in. In accordance with local government directives, if you develop a fever or a fever with the following symptoms: cough, cough up sputum, runny nose, sore throat, chest aches & tension during your stay at one of our resort hotels, you will be asked to seek medical attention at a designated medical clinic.
- All guests will continue to be required to undergo temperature screening upon entering Shanghai Disney Resort;
- All guests will be required to wear masks during their entire visit to the resort in both indoor and outdoor settings, except when dining;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- All Cast Members at Shanghai Disney Resort, tenant employees at Disneytown and third-party vendors will be required to undergo regular NAT and antigen tests as well as conduct temperature screening and recording following government requirements;
- Sanitization and disinfection will be increased and strengthened throughout the resort.

Services for Guests with Dietary Requests

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Many restaurants at Shanghai Disney Resort offer culinary options for Guests with food allergies or dietary requirements.


Delicious Alternatives

Chefs can often substitute different ingredients and offer other food options for your dining experience. If you have dietary requirements, eating at Shanghai Disney Resort restaurants can still be a delectable affair.

Several Shanghai Disney Resort restaurants can accommodate the following common food allergies:

  • Gluten or wheat
  • Lactose or dairy
  • Peanuts and tree nuts
  • Shellfish
  • Soy
  • Fish
  • Eggs

Most restaurants already offer no-sugar-added, low-fat, low-sodium, vegetarian and some gluten free options. Advance arrangements are not necessary for Guests with lifestyle dietary requests. Guests can discuss any dietary requests with their server upon arrival.

Guests can make general dietary inquiries by contacting Main Entrance Guest Services and also at all Resort hotel restaurants. Please contact the restaurant manager and sous chef to do so, preferably 24 hours in advance.

Metabolic Disorders and Multiple Allergies
Guests associated with the list below should make dietary requests 48 hours in advance:

  • Allergy or intolerance not listed above under common food allergies
  • Phenylketonuria (PKU)
  • Metabolic disorders
  • A single Guest with multiple allergies/intolerances or multiple Guests with allergies/intolerances within the same party

Our restaurants will do their best to accommodate Guest dietary requirements, but cannot guarantee that they will be able to meet all requests.

Shanghai Disney Resort restaurants will use reasonable efforts to prevent the introduction of the allergen of concern into the food through close attention during our sourcing, preparation and handling processes. However, Shanghai Disney Resort cannot guarantee that allergens may not have been introduced during another stage of the food chain process or, even inadvertently, during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerances.

Ultimately, it is up to the Guest to use his or her individual discretion to make an informed choice regarding whether to order any particular items.

Participating Restaurants

Select restaurants at the theme park and Resort hotels will try accommodating dietary requests.

Table-Service Locations
Most table-service restaurants are able to provide allergy-friendly meal options.

Quick-Service Locations
Select quick-service restaurants offer menu items or products that may accommodate certain food allergies.

Buffets
Guests should ask to speak with a chef or a manager upon arrival to discuss food allergies or intolerances. Chefs are available to walk Guests through the buffet and indicate what can be eaten based on specific allergies or intolerances. Please note that we cannot guarantee we will be able to meet all dietary requests.

Requesting a Special Meal

The sooner you let us know your dietary requests, the better we can accommodate you. Contact the restaurant manager and sous chef preferably 24 hours in advance. If the allergy is severe, 48 hours in advance.

At the Restaurant
Inform the server, chef or manager on duty of any dietary restrictions when arriving at the restaurant.

Please note that Shanghai Disney Resort restaurants will use reasonable efforts to prevent the introduction of the allergen of concern into the food through close attention during our sourcing, preparation and handling processes. However, Shanghai Disney Resort cannot guarantee that allergens may not have been introduced during another stage of the food chain process or, even inadvertently, during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerances.

Ultimately, it is up to the Guest to use his or her individual discretion to make an informed choice regarding whether to order any particular items.

Personal Food Items

Food, alcoholic beverages and beverages in cans or bottles may not be brought into the theme park. A reasonable amount of baby food, dry snacks or fruit is allowed. Please approach Guest Services if you need to bring food into the theme park for food allergies or intolerance reasons.

Refrigerating and Heating Personal Food Items
Guests staying at Resort hotels that have items needing refrigeration should ask the Front Desk to have a refrigerator placed in their room, subject to availability. An additional charge may apply.

Please note that Cast Members are prohibited from storing, preparing, cooking or reheating any food brought into our resorts or theme parks by Guests.

Find Services for Guests with Dietary Requests