Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Zootopia has officially opened at Shanghai Disneyland on December 20. As we continue to manage maximum capacity for each area of our resort, and in anticipation of high demand to visit Zootopia during its opening period, please understand that admission to Zootopia or its new attraction “Zootopia: Hot Pursuit” may not be secured for every guest who enters Shanghai Disneyland. However, guests will be able to encounter multiple new experiences with a Zootopia touch throughout the park, including decoration, entertainment, food & beverage and merchandise.Please also note that overnight queuing for entry to Shanghai Disneyland on any day is not permitted. Guests are encouraged to plan their trip accordingly.
In the opening phase, we expect that pauses and brief downtimes may occur from time to time in the new attraction “Zootopia: Hot Pursuit”. Downtimes may occur for a variety of reasons due to the complexity of the ride system and built-in safety features, based on industry requirements and best practices. In the event of downtime, guests will be required to evacuate according to onsite cast members' instructions. Operation of the attraction will be resumed after the completion of all necessary procedures. We appreciate the understanding and cooperation of our guests during this opening period.
Services for Guests with Dietary Requests
Many restaurants at Shanghai Disney Resort offer culinary options for Guests with food allergies or dietary requirements.
Delicious Alternatives
Chefs can often substitute different ingredients and offer other food options for your dining experience. If you have dietary requirements, eating at Shanghai Disney Resort restaurants can still be a delectable affair.
Several Shanghai Disney Resort restaurants can accommodate the following common food allergies:
- Gluten or wheat
- Lactose or dairy
- Peanuts and tree nuts
- Shellfish
- Soy
- Fish
- Eggs
Most restaurants already offer no-sugar-added, low-fat, low-sodium, vegetarian and some gluten free options. Advance arrangements are not necessary for Guests with lifestyle dietary requests. Guests can discuss any dietary requests with their server upon arrival.
Guests can make general dietary inquiries by contacting Main Entrance Guest Services and also at all Resort hotel restaurants. Please contact the restaurant manager and sous chef to do so, preferably 24 hours in advance.
Metabolic Disorders and Multiple Allergies
Guests associated with the list below should make dietary requests 48 hours in advance:
- Allergy or intolerance not listed above under common food allergies
- Phenylketonuria (PKU)
- Metabolic disorders
- A single Guest with multiple allergies/intolerances or multiple Guests with allergies/intolerances within the same party
Our restaurants will do their best to accommodate Guest dietary requirements, but cannot guarantee that they will be able to meet all requests.
Shanghai Disney Resort restaurants will use reasonable efforts to prevent the introduction of the allergen of concern into the food through close attention during our sourcing, preparation and handling processes. However, Shanghai Disney Resort cannot guarantee that allergens may not have been introduced during another stage of the food chain process or, even inadvertently, during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerances.
Ultimately, it is up to the Guest to use his or her individual discretion to make an informed choice regarding whether to order any particular items.
Participating Restaurants
Select restaurants at the theme park and Resort hotels will try accommodating dietary requests.
Table-Service Locations
Most table-service restaurants are able to provide allergy-friendly meal options.
Quick-Service Locations
Select quick-service restaurants offer menu items or products that may accommodate certain food allergies.
Buffets
Guests should ask to speak with a chef or a manager upon arrival to discuss food allergies or intolerances. Chefs are available to walk Guests through the buffet and indicate what can be eaten based on specific allergies or intolerances. Please note that we cannot guarantee we will be able to meet all dietary requests.
Requesting a Special Meal
The sooner you let us know your dietary requests, the better we can accommodate you. Contact the restaurant manager and sous chef preferably 24 hours in advance. If the allergy is severe, 48 hours in advance.
At the Restaurant
Inform the server, chef or manager on duty of any dietary restrictions when arriving at the restaurant.
Please note that Shanghai Disney Resort restaurants will use reasonable efforts to prevent the introduction of the allergen of concern into the food through close attention during our sourcing, preparation and handling processes. However, Shanghai Disney Resort cannot guarantee that allergens may not have been introduced during another stage of the food chain process or, even inadvertently, during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerances.
Ultimately, it is up to the Guest to use his or her individual discretion to make an informed choice regarding whether to order any particular items.
Personal Food Items
Food, alcoholic beverages and beverages in cans or bottles may not be brought into the theme park. A reasonable amount of baby food, dry snacks or fruit is allowed. Please approach Guest Services if you need to bring food into the theme park for food allergies or intolerance reasons.
Refrigerating and Heating Personal Food Items
Guests staying at Resort hotels that have items needing refrigeration should ask the Front Desk to have a refrigerator placed in their room, subject to availability. An additional charge may apply.
Please note that Cast Members are prohibited from storing, preparing, cooking or reheating any food brought into our resorts or theme parks by Guests.
