Guests with tickets to visit Shanghai Disneyland on July 25 and/or July 26, 2021 may choose to visit the park on any other day within the next six months (by January 25, 2022 inclusive with respect to park tickets for July 25, 2021; and by January 26, 2022 inclusive with respect to park tickets for July 26, 2021). Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for July 25 and/or July 26, 2021 on the day of your next visit, and reservation will not be required*.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.

For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on July 25 and/or July 26, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.

Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.

Thank you for your understanding! Please travel safe and we look forward to seeing you soon!

*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon In-Fa, on that date. Communications will be made accordingly in a timely manner.
For Park Tickets for July 25-26, 2021 - July 29, 2021
Guests with tickets to visit Shanghai Disneyland on July 25 and/or July 26, 2021 may choose to visit the park on any other day within the next six months (by January 25, 2022 inclusive with respect to park tickets for July 25, 2021; and by January 26, 2022 inclusive with respect to park tickets for July 26, 2021). Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for July 25 and/or July 26, 2021 on the day of your next visit, and reservation will not be required*.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.

For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on July 25 and/or July 26, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.

Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.

Thank you for your understanding! Please travel safe and we look forward to seeing you soon!

*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon In-Fa, on that date. Communications will be made accordingly in a timely manner.
Pricing Rate Adjustment for Shanghai Disneyland Admission Effective January 9, 2022. See details
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Public Notice - July 29, 2021
Pricing Rate Adjustment for Shanghai Disneyland Admission Effective January 9, 2022. See details
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.

Services for Guests with Dietary Requests

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Many restaurants at Shanghai Disney Resort offer culinary options for Guests with food allergies or dietary requirements.


Delicious Alternatives

Chefs can often substitute different ingredients and offer other food options for your dining experience. If you have dietary requirements, eating at Shanghai Disney Resort restaurants can still be a delectable affair.

Several Shanghai Disney Resort restaurants can accommodate the following common food allergies:

  • Gluten or wheat
  • Lactose or dairy
  • Peanuts and tree nuts
  • Shellfish
  • Soy
  • Fish
  • Eggs

Most restaurants already offer no-sugar-added, low-fat, low-sodium, vegetarian and some gluten free options. Advance arrangements are not necessary for Guests with lifestyle dietary requests. Guests can discuss any dietary requests with their server upon arrival.

Guests can make general dietary inquiries by contacting Main Entrance Guest Services and also at all Resort hotel restaurants. Please contact the restaurant manager and sous chef to do so, preferably 24 hours in advance.

Metabolic Disorders and Multiple Allergies
Guests associated with the list below should make dietary requests 48 hours in advance:

  • Allergy or intolerance not listed above under common food allergies
  • Phenylketonuria (PKU)
  • Metabolic disorders
  • A single Guest with multiple allergies/intolerances or multiple Guests with allergies/intolerances within the same party

Our restaurants will do their best to accommodate Guest dietary requirements, but cannot guarantee that they will be able to meet all requests.

Shanghai Disney Resort restaurants will use reasonable efforts to prevent the introduction of the allergen of concern into the food through close attention during our sourcing, preparation and handling processes. However, Shanghai Disney Resort cannot guarantee that allergens may not have been introduced during another stage of the food chain process or, even inadvertently, during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerances.

Ultimately, it is up to the Guest to use his or her individual discretion to make an informed choice regarding whether to order any particular items.

Participating Restaurants

Select restaurants at the theme park and Resort hotels will try accommodating dietary requests.

Table-Service Locations
Most table-service restaurants are able to provide allergy-friendly meal options.

Quick-Service Locations
Select quick-service restaurants offer menu items or products that may accommodate certain food allergies.

Buffets
Guests should ask to speak with a chef or a manager upon arrival to discuss food allergies or intolerances. Chefs are available to walk Guests through the buffet and indicate what can be eaten based on specific allergies or intolerances. Please note that we cannot guarantee we will be able to meet all dietary requests.

Requesting a Special Meal

The sooner you let us know your dietary requests, the better we can accommodate you. Contact the restaurant manager and sous chef preferably 24 hours in advance. If the allergy is severe, 48 hours in advance.

At the Restaurant
Inform the server, chef or manager on duty of any dietary restrictions when arriving at the restaurant.

Please note that Shanghai Disney Resort restaurants will use reasonable efforts to prevent the introduction of the allergen of concern into the food through close attention during our sourcing, preparation and handling processes. However, Shanghai Disney Resort cannot guarantee that allergens may not have been introduced during another stage of the food chain process or, even inadvertently, during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerances.

Ultimately, it is up to the Guest to use his or her individual discretion to make an informed choice regarding whether to order any particular items.

Personal Food Items

Food, alcoholic beverages and beverages in cans or bottles may not be brought into the theme park. A reasonable amount of baby food, dry snacks or fruit is allowed. Please approach Guest Services if you need to bring food into the theme park for food allergies or intolerance reasons.

Refrigerating and Heating Personal Food Items
Guests staying at Resort hotels that have items needing refrigeration should ask the Front Desk to have a refrigerator placed in their room, subject to availability. An additional charge may apply.

Please note that Cast Members are prohibited from storing, preparing, cooking or reheating any food brought into our resorts or theme parks by Guests.

Find Services for Guests with Dietary Requests