The Disability Access Service is designed for guests with a valid disability certificate or proof of disability who are unable to tolerate extended waits at attractions due to their disabilities. This service allows guests with disabilities to schedule a return time that is comparable to the current queue wait time for the attraction. The service does not provide immediate or priority attraction access.
To provide better services to guests with disabilities, starting from September 1st, 2021, a Disability Access Service Card can be requested by guests with a valid disability certificate or proof of disability (for Mainland China guests, please provide a valid disability certificate of the People's Republic of China issued by the China Disabled Persons' Federation; for other guests, please provide an official disability certificate issued by a relevant government authority) at Guest Services by the Shanghai Disneyland Main Entrance. Guests can download an Application for the Disability Access Service here for more information about the service’s terms and conditions. Guests can complete the application before their visit to Shanghai Disneyland. Once the guest has entered Shanghai Disneyland they can visit the Guest Services Center at the Main Entrance and present the completed form as well as their valid disability certificate or proof of disability to apply for a Disability Access Service Card. For more information, please ask our Cast Members for assistance.