Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation in your region, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation in your region, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
The Definitions of Standard Pricing and Special Pricing
Special pricing:
- Children: Aged 3 to 11 years old (both inclusive) or with a height above 1.0 meter and up to 1.4 meters on the day of their visit to the park
- Seniors: Aged 65 years old and above
- Guests with disabilities (certificate/proof of disability is required)
Free park admission:
- Children under the age of 3 years old or with a height of 1.0 meter and below on the day of their visit.
An “age” mentioned above is deemed to have been reached on the date corresponding to the date of birth. Guests under the age of 16 must be accompanied by a guest aged 16 years old or older to enter the park.
Guests that do not meet the special pricing or free admission criteria (as set forth above) must purchase Standard tickets to visit Shanghai Disneyland.
The terms of the new definitions are also applicable to Child Annual Passes purchased after October 8, 2019 accordingly.
In order to enjoy free admission or the ticket discount based on age (as set forth above), guardians must bring and present a valid original government ID with a photo and the date of birth of the children (“ID Certificate”) that is acceptable to us on the day they intend to enter Shanghai Disneyland.
For mainland China guests, examples of acceptable ID Certificates are:
- PRC Resident ID Card
- PRC Social Security Card
- Passport
For mainland China guests, examples of unacceptable ID Certificates are:
- Hu Kou Bu (photos not available)
- Certificate of Birth (photos not available)
- Student ID (not a government issued ID)
For other guests, the only acceptable ID Certificates are:
- For Hong Kong China and Macao China guests: Mainland Travel Permit for Hong Kong and Macao Residents or PRC Travel Document
- For Taiwan China guests: Mainland Travel Permit for Taiwan Residents or PRC Travel Document
- For other guests: Foreign passport
