Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Zootopia has officially opened at Shanghai Disneyland on December 20. As we continue to manage maximum capacity for each area of our resort, and in anticipation of high demand to visit Zootopia during its opening period, please understand that admission to Zootopia or its new attraction “Zootopia: Hot Pursuit” may not be secured for every guest who enters Shanghai Disneyland. However, guests will be able to encounter multiple new experiences with a Zootopia touch throughout the park, including decoration, entertainment, food & beverage and merchandise.Please also note that overnight queuing for entry to Shanghai Disneyland on any day is not permitted. Guests are encouraged to plan their trip accordingly.
In the opening phase, we expect that pauses and brief downtimes may occur from time to time in the new attraction “Zootopia: Hot Pursuit”. Downtimes may occur for a variety of reasons due to the complexity of the ride system and built-in safety features, based on industry requirements and best practices. In the event of downtime, guests will be required to evacuate according to onsite cast members' instructions. Operation of the attraction will be resumed after the completion of all necessary procedures. We appreciate the understanding and cooperation of our guests during this opening period.
One-Day General Admission Ticket Advanced Reservation Procedures and Requirements
One-Day General Admission Ticket Advanced Reservation procedures and requirements (applicable to reservations before August 24, 2020):
- Guests who have purchased but haven’t used their one-day General Admission tickets must make a reservation for their visit date and time before their visit to the park. To make a reservation, guests need to enter the order number in the confirmation SMS and the government ID number that was used when purchasing the tickets. Paper ticket holders need to fill out the ticket number which is either in 19 or 22 digits printed on the back of the ticket. If an accompanying guest is a child under the age of 3 years old or with a height of 1.0 meter and below on the day of their visit, his/her name, government ID, and a phone number of the ticket holder are required for advanced reservation.
- We are offering park entry sessions with different start times depending on daily operations. Please go to the Advanced Reservation page for more details and select a visitation date and a park entry session.
- Only one reservation per time per ticket is permitted. The reservation is cancellable and changeable before visiting the park. Available dates and times for reselection are subject to the calendar and daily park operations.
- Guests under the age of 16 years old must be accompanied by a guest aged 16 or older in order to enter the park.
One-Day General Admission Ticket Advanced Reservation procedures and requirements (applicable to reservations on and after August 24, 2020):
- Guests who have purchased but haven’t used their one-day General Admission tickets must make a reservation for their visit date before their visit to the park. To make a reservation, guests need to enter the order number in the confirmation SMS and the government ID number that was used when purchasing the tickets. Paper ticket holders need to fill out the ticket number which is either in 19 or 22 digits printed on the back of the ticket. If an accompanying guest is a child under the age of 3 years old or with a height of 1.0 meter and below on the day of their visit, his/her name, government ID, and a phone number of the ticket holder are required for the reservation.
- Please go to the reservation page for more details and select a visitation date.
- Only one reservation per time per ticket is permitted. The reservation is cancellable and changeable before visiting the park. Available dates for reselection are subject to the calendar.
- Guests under the age of 16 years old must be accompanied by a guest aged 16 or older in order to enter the park.
