Guests with tickets to visit Shanghai Disneyland on July 25 and/or July 26, 2021 may choose to visit the park on any other day within the next six months (by January 25, 2022 inclusive with respect to park tickets for July 25, 2021; and by January 26, 2022 inclusive with respect to park tickets for July 26, 2021). Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for July 25 and/or July 26, 2021 on the day of your next visit, and reservation will not be required*.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.

For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on July 25 and/or July 26, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.

Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.

Thank you for your understanding! Please travel safe and we look forward to seeing you soon!

*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon In-Fa, on that date. Communications will be made accordingly in a timely manner.
For Park Tickets for July 25-26, 2021 - August 01, 2021
Guests with tickets to visit Shanghai Disneyland on July 25 and/or July 26, 2021 may choose to visit the park on any other day within the next six months (by January 25, 2022 inclusive with respect to park tickets for July 25, 2021; and by January 26, 2022 inclusive with respect to park tickets for July 26, 2021). Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for July 25 and/or July 26, 2021 on the day of your next visit, and reservation will not be required*.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.

For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on July 25 and/or July 26, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.

Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.

Thank you for your understanding! Please travel safe and we look forward to seeing you soon!

*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon In-Fa, on that date. Communications will be made accordingly in a timely manner.
Pricing Rate Adjustment for Shanghai Disneyland Admission Effective January 9, 2022. See details
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Public Notice - August 01, 2021
Pricing Rate Adjustment for Shanghai Disneyland Admission Effective January 9, 2022. See details
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.

PTC Rules and Regulations

Welcome to Shanghai Disney Resort. This area is open to all seeking recreation in a family-friendly atmosphere. To provide a safe and enjoyable experience for all of our Guests, please keep in mind the following:

  • All persons, bags, parcels and other items may be subject to security checks at locations inside Shanghai Disney Resort. We reserve the right to deal with any unattended object in such a way as we consider appropriate.
  • Please show common courtesy to fellow Guests and our Cast Members (staff) by not using profanity or engaging in unsafe, illegal, disruptive or offensive behavior. For your safety and the safety of others, please refrain from running.
  • Proper attire, including shirts, pants/shorts/skirts and shoes must be worn at all times at Shanghai Disney Resort. We reserve the right to deny admission or remove any person wearing inappropriate or indecent attire, or attire that could detract from the experience of other Guests at Shanghai Disney Resort. Special events may have additional attire guidelines.
  • Masks may not be worn by Guests age 16 or older (unless they are for medical purposes). Masks must be worn in a way that both eyes can be fully seen and with unobstructed vision at all time allowing for clear peripheral lines of sight.

The following activities are not permitted:

  • Using or bringing explosive and flammable items (e.g. firecrackers), weapons of any kind or objects that appear to be weapons.
  • Without our permission,
    • The sale or exchange of goods or services, or the display of goods or services for sale or exchange.
    • The distribution and display of printed or recorded materials of any kind, or the usage of any flag, banner or sign.
    • Rallies, themed events, performances or speeches.
  • Photography, videotaping or recording of any kind except for personal and non-commercial purposes.
  • Using motorized vehicles, motorbikes, bicycles, tricycles, carts or other wheeled carriers (with the exception of manual wheelchairs or electrically powered mobility devices with at least 3 wheels and speed lower than 16 km/h).
  • Using recreation devices with wheels, such as inline skates, shoes with built-in wheels, skateboards or scooters.
  • Loitering, barbecuing and putting up tents. Swimming and playing sports games, such as soccer.
  • Playing with kites, remote-controlled flying devices and remote-controlled toys.
  • Plucking or damaging plants. Disturbing and feeding animals (including birds and fish).
  • Bringing animals (with the exception of guide dogs). Guide dogs must remain on a leash or in a harness and under the control of the owner at all times.
  • Using large tripods, folding chairs or stools.
  • Using articles prohibited by applicable laws and other items that may be harmful or disruptive.
  • Engaging in any unsafe acts or other acts that may impede the operation of Shanghai Disney Resort or any associated facility.

Company Rights:

  • We may photograph, film, videotape and/or record at Shanghai Disney Resort, and use these images and/or sound recordings, which may capture the portrait and/or voice of the Guests, for reasonable purposes without payment to any person.
  • We reserve the right to close or restrict access to areas of Shanghai Disney Resort for safety reasons, such as inclement weather or over-crowding.
  • Please comply with all notices, and all instructions and requests of any Cast Member, posted, given or made for the purpose of ensuring safety and order.
  • You are reminded to take care of your personal belongings. We are not responsible and do not assume any liability for any damage to or loss of the property or belongings of any Guest.

These Rules and Regulations are subject to change without notice. We reserve the final right to interpret these rules. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed.

For the purposes of these rules, 'we' means either or all of “Shanghai International Theme Park Company Limited” and “Shanghai International Theme Park Associated Facilities Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited.”

If you have any questions, or in case of emergency, please ask a Cast Member.

Have a magical day!