Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Friendly Reminder - May 25, 2022
Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Voyage to the Crystal Grotto

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Shanghai Disneyland

Fantasyland

Guests Can Be

Any Height

Age Interest

All Ages

Thrill Level

Slow Rides

Accessibility and Other Information - Opens Dialog

Accessibility

  • May Remain in Wheelchair

Interests

Rider Switch, Outdoor

Rider switch offered.

  • Rider switch offered. More Information - If a guest in your party won’t be boarding an attraction due to height limit or other reasons, the Rider Switch option means you don’t have to miss out! Instead, you can wait with the non-rider(s) while the rest of your party enjoys the attraction. Then, once they’re done, you can take your turn by going through the Fastpass entrance or alternative entrance (when the Fastpass entrance is not available). Please ask a Cast Member at the attraction entrance for assistance.

Guest Policies

  • The whole family will enjoy this gentle boat ride where stunning tributes to classic tales of fantasy line the shore, inspired by magical power of the Crystal Grotto.
  • Supervise children at all times. Children under age 7 years must be accompanied by a person age 16 years or older.
  • You should be sober and in good health to ride.
  • Wheelchair access.

Journey deep into a cavern where favorite Disney tales come alive in a dazzling display of music, light and wonder!

The Legendary Birthplace of Imagination

Come aboard for the experience of a lifetime—an excursion on course for a world of magic and enchantment.

You’re about to discover a fantastic realm energized by imagination. Here, inside a legendary cave, make-believe comes alive in spectacular displays. And those who visit are inspired to forge their own adventures, and follow their dreams.

The voyage begins at Fantasy Landing. Soon, you'll wind past magnificent sculpture gardens dedicated to timeless Disney epics like Aladdin, Mulan and many more. Each breathtaking display captures a spirit that entertains us with fun, romance and music, and inspires us with uplifting messages.

As you approach the Grotto, the excitement builds and the magic grows stronger. You’ll see, hear and feel classic stories spring to life within the walls and waters of the cavern. Experience the exhilaration as you’re surrounded by an astounding spectacle of motion, color and vision.

Once you’ve taken this incredible Voyage to the Crystal Grotto, you’ll never see your favorite fables the same way again!

Treasured Disney Tales on a Grand Scale

Celebrate the stories that spark the imagination and inspire us all to follow our dreams.

To honor the discovery of the Crystal Grotto, the people of Fantasyland created enchanted sculpture gardens along the waterway lining its approach. Each honors one of the tales inside the cavern—and lives on as an enduring part of the Disney legacy, reminding us to follow our hearts and hold onto our dreams... happily ever after.

These stories are enduring parts of the Disney legacy because they remind us to follow our hearts and hold onto our dreams... happily ever after.

Aladdin – Inspired by the timeless legend of 1001 Arabian Nights, this delightful Disney feature proves that, no matter where you start out, there's no limit to where you can end up. With wit, courage and some Genie magic, Aladdin overcomes an evil sorcerer and wins a princess’ heart to rise from 'street rat' to sultan.

The Sorcerer's Apprentice – This enchanting vignette from the Disney classic Fantasia is a vivid reminder of the power of imagination. When Mickey Mouse dons his master’s magical cap, he has the power to bring a broom to life to do his chores. But when he can't control his creation, the results are alarming and hilarious!

Tangled – The Brothers Grimm's Rapunzel legend is retold in a story that empowers us all to break away from what holds us back. Like our courageous heroine and the daring Flynn Rider, we must follow our hearts and dreams to realize our true potential.

Mulan – Based on Hua Mulan, this endearing film marked the first time that Disney animation brought a Chinese legend to life. Mulan is a young woman who poses as a soldier to take her father’s place in the army. By defying her culture, she helps save her nation. An uplifting tale of loyalty, courage and honor, Mulan proves there's a hero inside all of us.

The Little Mermaid – In a fun-filled, musical version of Hans Christian Andersen’s timeless tale, Ariel the mermaid is ready to give up everything she has to become part of our human world. For all of us who yearn for something more, The Little Mermaid shows us that 'happily ever after' is never out of reach—even if it's a world away.

Enchanted Storybook Castle

Welcome to a magical place that celebrates the stories of Disney Princesses, where you can enjoy live shows, fine dining, royal makeovers and enchanted Character Greetings.

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