Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Friendly Reminder - May 27, 2022
Shanghai Disney Resort Important Notice
Due to the current pandemic situation, Shanghai Disney Resort, including Shanghai Disneyland, Disneytown and Wishing Star Park has been temporarily closed from Monday, March 21, 2022. The two resort hotels are also closed to the public.
There is currently no confirmed date for re-opening of our operations. We will continue to monitor the pandemic situation and in consultation with local authorities update our guests as soon as we have more information.
All ticket sales and hotel reservations have been suspended until the resort reopening date is announced. We apologize for the inconvenience and will provide refunds or exchanges for all guests impacted during this period.
Thank you for your understanding and cooperation! We look forward to seeing you soon!
Ticket Refund and Exchanges
For Park Tickets from March 21, 2022 till the Park Reopening Day
Guests with dated tickets (including two-day tickets) within the park closure period (i.e., from March 21, 2022 till the park reopens) may choose to visit the park on any day within the six months from the park reopening day. Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your original tickets on the day of your next visit, and reservation will not be required*. All guests will still need to register their visitation prior to entering the park. (Please note that an extended dated ticket will only include park admission upon redemption at the turnstile. Any other benefits bundled with the park admission will not be included. If you hold a dated ticket product that also includes other benefits, such as a meal coupon, you may choose to refund your ticket following the instruction below.)
If you cannot visit the park within the six months after our reopening, you can obtain a refund. For guests who have purchased their tickets (including two-day tickets) through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased the tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice. We appreciate your patience while we process your refund request. Once you apply for a refund, your ticket will not be eligible for extension.
The terms and conditions above only apply to dated tickets. Guests holding a Shanghai Disneyland general admission tickets may contact your original purchase channel for any inquiries.
For Other Resort Products and Services
For guests who have purchased a Disney Concierge Service, Early Park Entry Pass, Disney PhotopPass related product or other dated products and services for Shanghai Disneyland during the park’s closure period through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
For guests who have booked resort hotels for the night during the closure period, you can contact the original purchase channel for enquiries.
For Shanghai Disneyland Annual Pass Holders
In appreciation of the understanding and support of our Annual Passholders since we carried out the enhanced pandemic control and prevention measures on March 12, the validity period of a Shanghai Disneyland Annual Pass which is still valid on and after March 13, 2022, has been extended for 10 days. The validity of Annual Pass Benefits has been extended accordingly. The validity of renewed Annual Passes that have not been activated on March 13, 2022, will also be extended. The updated Annual Pass expiry date is available to view on the Shanghai Disney Resort Official App and WeChat Annual Pass Mini Program.
With the temporarily closure of Shanghai Disneyland beginning March 21, 2022, we may further adjust the Annual Pass validity extension plan as needed and will timely communicate with our Annual Pass holders.
Still Have Questions or Need to Contact Us?
Guests can contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets for due to the temporarily closure of Shanghai Disneyland. Communications will be made accordingly in a timely manner.

Enchanted Storybook Castle

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Shanghai Disneyland

Fantasyland

Guests Can Be

Any Height

Age Interest

All Ages

Accessibility and Other Information - Opens Dialog

Accessibility

  • Must Transfer from Wheelchair

Interests

Indoor

With welcoming, majestic towers that soar to the skies, this fantastical palace brings legendary Disney storytelling to life.

Wishes, Wonders and Dreams

Celebrate the largest Disney castle in history—a fairy-tale world resplendent with pomp, circumstance and pure pixie dust. Truly the crowning jewel of Shanghai Disneyland, this is the only royal residence that celebrates all the Disney Princesses. Everywhere you look, their stories unfold.

Magnificent mosaics depict all 4 seasons through the tales of Tiana, Merida, Rapunzel, Elsa and Anna. An illuminated marquee reveals motifs attributed to Belle, Cinderella and Snow White. From golden spires adorned with auspicious symbols to a Renaissance-style entrance that defines grandeur, Disney magic is infused in every architectural detail—even the castle walls exude an air of regalia!

By integrating Chinese elements that signify harmony, prosperity and purity of heart and mind, Disney continues its timeless tradition of providing unique experiences that thrill the imagination.

Come and explore everything Enchanted Storybook Castle offers, including:

Please note: the entrance to Voyage of the Crystal Grotto is located in Fantasyland.

May We Have the Honor of Your Presence?

Rub elbows with royalty at a Character Greetings event featuring some of your favorite Disney Princesses. Making wishes, breaking spells, finding true love—their fairy-tales may be different, but now the stories of each blue-blooded heroine live “happily ever after” under one stained-glass ceiling.

A kingdom unlike any other, Enchanted Storybook Castle is the only Disney theme park castle dedicated to all the Princesses. Don’t miss your chance to step into the flower-filled Storybook Court, practice those curtsies and pose for photos with one of your favorites by a stately jade rendering of the castle—it’s the perfect backdrop for memories that reign supreme.

A Whole New World

Experience the impressive elegance of a castle that fuels the imagination, fuses cultures and continues Disney’s rich legacy. When Disneyland Park opened over 60 years ago, Sleeping Beauty Castle became the shining icon that represented “dreams come true.”

Inspired by Germany’s real-life Neuschwanstein castle, the original attraction set the standard for future Disney theme park castles at Magic Kingdom park in Walt Disney World Resort, Tokyo Disneyland, Disneyland Paris, Hong Kong Disneyland and now, Shanghai Disneyland.

From the 4-story aristocratic turrets to the magnificence of its glistening Crystal Grotto, Enchanted Storybook Castle invites kids of all ages to discover the magic within—it’s almost as if you can hear Walt Disney whisper, “To all that come to this happy place, welcome.”

Royal Banquet Hall

Delight in a delicious storybook-style feast that unfolds on your plate like an epicurean adventure. At Royal Banquet Hall, Disney Princesses add a touch of majesty as they welcome royal watchers during this divine Character Dining experience.

You may even come face-to-face with a few other Disney Character VIPs in regal attired as they visit you at your table!

Bibbidi Bobbidi Boutique

Give your young royal a Disney Princess makeover, courtesy of her very own Fairy Godmother in Training! At Bibbidi Bobbidi Boutique, head-to-toe pampering includes hair styling, makeup, accessories and costumes suitable for any castle-worthy occasion.

Golden Fairytale Fanfare

Fall in love, dare to dream and catch the adventure—all on one stage! Celebrate the songs and stories of Snow White, Ariel, Jasmine, Merida, and Anna and Elsa at Golden Fairytale Fanfare, a breathtaking pageant packed with eye-popping costumes and memorable music.

ILLUMINATE! A Nighttime Celebration

State-of-the-art technology is woven into a performance of light and shadow, creating a magical dream of the light inside of you. The show utilizes projection mapping, pyro, flames, fountains, lasers, and lighting to give you a fully immersive experience.

Follow your favorite princesses, heroes and friends on a story of light and dreams. The future is ours to illuminate – let our childlike spirit shine bright for a future filled with light.

“Once Upon a Time” Adventure

Enter an enchanted dimension filled with wonder, magic and your favorite fairy-tale characters! Climb the castle stairs and pass through a portal into Snow White’s storybook world—meet friends, face enemies and join her amazing “Once Upon a Time” Adventure

Voyage to the Crystal Grotto

Deep beneath Enchanted Storybook Castle, a waterfront excursion awaits those thirsty for adventure! Journey to Voyage to the Crystal Grotto, a spectacular cavern where the tales of Aladdin, Ariel, Belle, Rapunzel, Mulan and the Sorcerer’s Apprentice come alive in a dazzling display of music, light and wonder!

Please note: the entrance to Voyage of the Crystal Grotto is located in Fantasyland.

Check Wait Times in the Theme Park with Our Official Mobile App!

Download the Shanghai Disney Resort mobile app before your visit for attraction wait times, height recommendations, map locations and much more.

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