In order to preserve the guest experience at Shanghai Disneyland, guests interested in visiting Shanghai Disneyland on January 20 (Monday) must purchase a ticket before coming to the park. No ticketing products will be sold on site on this date. Tickets for other dates are available on official channels. Please check our official website and/or app for the most up-to-date information on park ticket availability. Other experiences inside Shanghai Disney Resort, including Disneytown, will be open for guests to enjoy.
Reminder - January 19, 2020
In order to preserve the guest experience at Shanghai Disneyland, guests interested in visiting Shanghai Disneyland on January 20 (Monday) must purchase a ticket before coming to the park. No ticketing products will be sold on site on this date. Tickets for other dates are available on official channels. Please check our official website and/or app for the most up-to-date information on park ticket availability. Other experiences inside Shanghai Disney Resort, including Disneytown, will be open for guests to enjoy.

Lost and Found

finder.details.social.network.qrError

Check with Lost and Found if you’ve misplaced belongings during your visit to Shanghai Disney Resort.


Missing Items at Shanghai Disneyland or Disneytown

The Lost and Found facility is located at Main Entrance Guest Services just inside the theme park. Items recovered will be brought to this location. Check here during regular park hours if you’ve lost an item while visiting the park or Disneytown.

Missing Items for Non-Park Guests

Go to Turnstile Guest Services—located just outside of the park’s main entrance—to inquire about misplaced belongings and a Cast Member can check with Lost and Found for you.

Missing Items at the Resort Hotels

If you’ve lost an item while at one of our Resort hotels—Shanghai Disneyland Hotel or Toy Story Hotel—visit Duty Manager at that hotel for assistance with your missing item.

Call Us

If you realize that you’ve lost something after you’ve left the Shanghai Disney Resort, please call us (press 3 for general enquiries) on the phone at +86-21-2099-8001 from 8:00 AM to 8:00 PM daily.
Guests under 18 years of age must have parent or guardian permission to call.

Find Lost and Found