- Guests are encouraged to wear masks properly at indoor locations, queue lines, crowded outdoor areas, meet Disney characters and in transportation;
- All guests will be encouraged to maintain good personal hygiene.
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
- Guests are encouraged to wear masks properly at indoor locations, queue lines, crowded outdoor areas, meet Disney characters and in transportation;
- All guests will be encouraged to maintain good personal hygiene.
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Lost and Found
Check with Lost and Found if you’ve misplaced belongings during your visit to Shanghai Disney Resort.
Missing Items at Shanghai Disneyland or Disneytown
The Lost and Found facility is located at Main Entrance Guest Services just inside the theme park. Items recovered will be brought to this location. Check here during regular park hours if you’ve lost an item while visiting the park or Disneytown.
Missing Items for Non-Park Guests
Go to Turnstile Guest Services—located just outside of the park’s main entrance—to inquire about misplaced belongings and a Cast Member can check with Lost and Found for you.
Missing Items at the Resort Hotels
If you’ve lost an item while at one of our Resort hotels—Shanghai Disneyland Hotel or Toy Story Hotel—visit Duty Manager at that hotel for assistance with your missing item.
Call Us
If you realize that you’ve lost something after you’ve left the Shanghai Disney Resort, please call us (press 3 for general enquiries) on the phone at +86-21-2099-8001 from 8:00 AM to 8:00 PM daily.
Guests under 18 years of age must have parent or guardian permission to call.
