Please note that at this time Shanghai Disneyland is currently open for visitation on an “Advanced Reservation” only basis, with enhanced health and safety measures and controlled capacity.

Tickets are available via the resort’s official online channels and official travel partners’ channels, with a limited number of tickets available each day. Guests are required to purchase dated admission tickets prior to their arrival, and Annual Pass holders must make a reservation for their visit date and time through the resort’s official online channels before their visit to the park.

Beginning 13:00, June 1, 2020, guests with General Admission tickets will be able to make a reservation to Shanghai Disneyland from June 3 through June 7. For reservations for visits after June 7, please read the “General Admission Ticket Advanced Reservation Procedures and Requirements” for more information by clicking here.

Please read the press release of Shanghai Disneyland’s reopening announcement issued on May 6, 2020 for detailed operation measures and ticketing information by clicking here.
Shanghai Disneyland Advanced Reservation - July 12, 2020
Please note that at this time Shanghai Disneyland is currently open for visitation on an “Advanced Reservation” only basis, with enhanced health and safety measures and controlled capacity.

Tickets are available via the resort’s official online channels and official travel partners’ channels, with a limited number of tickets available each day. Guests are required to purchase dated admission tickets prior to their arrival, and Annual Pass holders must make a reservation for their visit date and time through the resort’s official online channels before their visit to the park.

Beginning 13:00, June 1, 2020, guests with General Admission tickets will be able to make a reservation to Shanghai Disneyland from June 3 through June 7. For reservations for visits after June 7, please read the “General Admission Ticket Advanced Reservation Procedures and Requirements” for more information by clicking here.

Please read the press release of Shanghai Disneyland’s reopening announcement issued on May 6, 2020 for detailed operation measures and ticketing information by clicking here.

Lost and Found

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Check with Lost and Found if you’ve misplaced belongings during your visit to Shanghai Disney Resort.


Missing Items at Shanghai Disneyland or Disneytown

The Lost and Found facility is located at Main Entrance Guest Services just inside the theme park. Items recovered will be brought to this location. Check here during regular park hours if you’ve lost an item while visiting the park or Disneytown.

Missing Items for Non-Park Guests

Go to Turnstile Guest Services—located just outside of the park’s main entrance—to inquire about misplaced belongings and a Cast Member can check with Lost and Found for you.

Missing Items at the Resort Hotels

If you’ve lost an item while at one of our Resort hotels—Shanghai Disneyland Hotel or Toy Story Hotel—visit Duty Manager at that hotel for assistance with your missing item.

Call Us

If you realize that you’ve lost something after you’ve left the Shanghai Disney Resort, please call us (press 3 for general enquiries) on the phone at +86-21-2099-8001 from 8:00 AM to 8:00 PM daily.
Guests under 18 years of age must have parent or guardian permission to call.

Find Lost and Found