Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy and Terms of Use has been updated. Please read it carefully.
Attractions Closed for Scheduled Maintenance - March and April 2025
Eye of the Storm: Captain Jack’s Stunt Spectacular
February 23 - April 19, 2025
Challenge Trails at Camp Discovery
February 23 - March 24, 2025
Jet Packs
April 9, 2025
Seven Dwarfs Mine Train
April 16, 2025
TRON Lightcycle Power Run
April 17, 2025
Taxi pick-up and drop-off services are required to use the West Public Transportation Hub
Please note that according to the relevant provisions of Shanghai Transportation Management No. 87 [2016], taxi drivers, in addition to the designated pick-up and drop-off areas within hotels and other premises in the Shanghai International Tourism Resort, are also allowed to pick up and drop off passengers at the “West Public Transportation Hub”. Taxis are not allowed to provide drop-off and pick-up service in Disney Car and Coach Park.
Shanghai Disney Resort’s Real Name Ticketing Policy Starts December 23, 2024 See details
To protect guest rights, we remind all guests to only purchase Shanghai Disney Resort products and services via official and authorized channels.For park ticketing products and hotel reservations, guests can make purchase through the resort’s official direct channels including the Shanghai Disney Resort official website, app and WeChat account, as well as the resort’s Disney Reservation Center, official Jingdong Flagship Store and official Fliggy Store, or through our official travel partners. Please click here to see the full list of the resort’s official channels and official travel partners.
If you want to purchase Disney Premier Access, please refer to the resort’s official direct channels below after you have purchased your park tickets. Disney Premier Access products and services are only available through these four channels:
- Shanghai Disney Resort’s official website
- Shanghai Disney Resort’s official app
- Shanghai Disney Resort’s official WeChat account
- Shanghai Disney Resort official Fliggy Store
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Lost and Found
Check with Lost and Found if you’ve misplaced belongings during your visit to Shanghai Disney Resort.
Missing Items at Shanghai Disneyland or Disneytown
The Lost and Found facility is located at Main Entrance Guest Services just inside the theme park. Items recovered will be brought to this location. Check here during regular park hours if you’ve lost an item while visiting the park or Disneytown.
Missing Items for Non-Park Guests
Go to Turnstile Guest Services—located just outside of the park’s main entrance—to inquire about misplaced belongings and a Cast Member can check with Lost and Found for you.
Missing Items at the Resort Hotels
If you’ve lost an item while at one of our Resort hotels—Shanghai Disneyland Hotel or Toy Story Hotel—visit Duty Manager at that hotel for assistance with your missing item.
Call Us
If you realize that you’ve lost something after you’ve left the Shanghai Disney Resort, please call us (press 3 for general enquiries) on the phone at +86-21-2099-8001 from 8:00 AM to 8:00 PM daily.
Guests under 18 years of age must have parent or guardian permission to call.
