Check with Lost and Found if you’ve misplaced belongings during your visit to Shanghai Disney Resort.
The Lost and Found facility is located at Main Entrance Guest Services just inside the theme park. Items recovered will be brought to this location. Check here during regular park hours if you’ve lost an item while visiting the park or Disneytown.
Go to Turnstile Guest Services—located just outside of the park’s main entrance—to inquire about misplaced belongings and a Cast Member can check with Lost and Found for you.
If you’ve lost an item while at one of our Resort hotels—Shanghai Disneyland Hotel or Toy Story Hotel—visit Duty Manager at that hotel for assistance with your missing item.
If you realize that you’ve lost something after you’ve left the Shanghai Disney Resort, please call us (press 3 for general enquiries) on the phone at +86-21-2099-8001 from 8:00 AM to 8:00 PM daily.
Guests under 18 years of age must have parent or guardian permission to call.