China’s Ministry of Culture and Tourism recently issued the “Notice on Further Business Resumption of Tourism Enterprises,” which raises the operating capacity of tourism sites from 30% to 50% of permitted capacity. As a result of this policy change, and as overall market conditions continue to rebound, Shanghai Disney Resort is increasing the daily capacity of the resort’s theme park, Shanghai Disneyland, and, effective August 24, 2020, will transition the current Advanced Reservation Period to a new reservation phase, aiming to provide more flexibility for guests to plan and enjoy their park visit. During this new reservation phase, the park will continue to fully comply with regulatory directives on reservations, staggered arrival and applicable capacity controls.

With the increased daily capacity beginning August 24, 2020, Shanghai Disneyland Annual Pass holders and General Admission Ticket holders will be able to visit the park on any eligible day based on the condition of their pass or ticket*. All other guests will be able to purchase park tickets and visit the park on the same day, subject to ticket availability. To comply with regulatory directives, all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, will still be required to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance.

Starting from the first day of the new phase on August 24, 2020, the validity period of Annual Passes and General Admission Tickets that were impacted by the park closure and Advanced Reservation Period will be extended accordingly. Click here for more details.
Shanghai Disneyland Transitions to a New Reservation Phase Starting August 24, 2020 - September 23, 2020
China’s Ministry of Culture and Tourism recently issued the “Notice on Further Business Resumption of Tourism Enterprises,” which raises the operating capacity of tourism sites from 30% to 50% of permitted capacity. As a result of this policy change, and as overall market conditions continue to rebound, Shanghai Disney Resort is increasing the daily capacity of the resort’s theme park, Shanghai Disneyland, and, effective August 24, 2020, will transition the current Advanced Reservation Period to a new reservation phase, aiming to provide more flexibility for guests to plan and enjoy their park visit. During this new reservation phase, the park will continue to fully comply with regulatory directives on reservations, staggered arrival and applicable capacity controls.

With the increased daily capacity beginning August 24, 2020, Shanghai Disneyland Annual Pass holders and General Admission Ticket holders will be able to visit the park on any eligible day based on the condition of their pass or ticket*. All other guests will be able to purchase park tickets and visit the park on the same day, subject to ticket availability. To comply with regulatory directives, all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, will still be required to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance.

Starting from the first day of the new phase on August 24, 2020, the validity period of Annual Passes and General Admission Tickets that were impacted by the park closure and Advanced Reservation Period will be extended accordingly. Click here for more details.

Guest Services

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For general information, group matters or any other specific needs, head to one of the Guest Services locations throughout Shanghai Disney Resort for assistance.

Enjoy Resort-Wide Assistance

For your convenience, there are Guest Services locations stationed all across the Resort. The main service hub is based just inside the entrance to Shanghai Disneyland. There are also 3 locations outside the theme park that serve specific needs, as well as Guest Services areas in 5 of the theme park’s 6 lands.

Inside the Theme Park

Main Entrance Guest Services – Located just inside the theme park’s Main Entrance, this concierge-like counter is the primary Guest Services location that offers the widest array of services—including:

  • General information, including Guide Maps and Times Guides in simplified Chinese and English
  • Ticket issues
  • Priority seating and dining reservations
  • Guest concerns
  • Accessibility information
  • Lost and Found
  • Lost Guest retrieval
  • Tour Services
  • VIP Services, including quiet rooms

Guest Services by Land – Each land’s Guest Services area features a tip board that displays attraction wait times, entertainment show times, information on park-wide events and more. Land locations include:

  • Adventure Isle Guest Services
  • Fantasyland Guest Services
  • Gardens of Imagination Guest Services
  • Tomorrowland Guest Services
  • Treasure Cove Guest Services

Outside the Theme Park

There are 3 Guest Services locations outside Shanghai Disneyland, 2 of which are especially handy for organized groups and Resort hotel guests. Walk-up windows include:

Group Services – Pick up pre-sold tickets for organized groups at this parking area location. You can also purchase sets of tickets for large parties. In addition, groups that choose to head straight to the park can check in here for stays at Shanghai Disney Resort hotels.

Turnstile Guest Services – Located outside the theme park’s Main Entrance, Guests can get assistance with general information, will call and ticket issues, as well as lost and found items. Resort hotel Guests—including those who have purchased tickets as part of a vacation package—can pick up their tickets here.

Disneytown Guest Services – Open during regular Disneytown operating hours, this location is ready to assist you while visiting the retail, dining and entertainment district.

Hours of Operation

Each Guest Services location follows the regular operating hours of the area where it is stationed at Shanghai Disney Resort. However, you can always ask a nearby Cast Member to check times of operation.

Find Guest Services