As a precautionary measure in line with prevention efforts taking place across China, we are temporarily closing Shanghai Disneyland park out of consideration for the health and safety of our guests and Cast Members. We are in close contact with health officials and the local government about the situation and will announce a reopening date once they determine it is advisable. In the interim, we will be providing refunds to guests who have booked tickets to the park or rooms at our resort hotels.
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
Temporary Closure of Shanghai Disneyland, Disneytown including Walt Disney Grand Theatre and Wishing Star Park - January 27, 2020
As a precautionary measure in line with prevention efforts taking place across China, we are temporarily closing Shanghai Disneyland park out of consideration for the health and safety of our guests and Cast Members. We are in close contact with health officials and the local government about the situation and will announce a reopening date once they determine it is advisable. In the interim, we will be providing refunds to guests who have booked tickets to the park or rooms at our resort hotels.
Shanghai Disney Resort will assist in the refund for guests who have purchased tickets for admission to Shanghai Disneyland, have booked a resort hotel, or have booked tickets for Beauty and the Beast Mandarin Production through the original ticket purchase channel.
View Detailed Procedure & Guidelines

Guest Services

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For general information, group matters or any other specific needs, head to one of the Guest Services locations throughout Shanghai Disney Resort for assistance.

Enjoy Resort-Wide Assistance

For your convenience, there are Guest Services locations stationed all across the Resort. The main service hub is based just inside the entrance to Shanghai Disneyland. There are also 3 locations outside the theme park that serve specific needs, as well as Guest Services areas in 5 of the theme park’s 6 lands.

Inside the Theme Park

Main Entrance Guest Services – Located just inside the theme park’s Main Entrance, this concierge-like counter is the primary Guest Services location that offers the widest array of services—including:

  • General information, including Guide Maps and Times Guides in simplified Chinese and English
  • Ticket issues
  • Priority seating and dining reservations
  • Guest concerns
  • Accessibility information
  • Lost and Found
  • Lost Guest retrieval
  • Tour Services
  • VIP Services, including quiet rooms

Guest Services by Land – Each land’s Guest Services area features a tip board that displays attraction wait times, entertainment show times, information on park-wide events and more. Land locations include:

  • Adventure Isle Guest Services
  • Fantasyland Guest Services
  • Gardens of Imagination Guest Services
  • Tomorrowland Guest Services
  • Treasure Cove Guest Services

Outside the Theme Park

There are 3 Guest Services locations outside Shanghai Disneyland, 2 of which are especially handy for organized groups and Resort hotel guests. Walk-up windows include:

Group Services – Pick up pre-sold tickets for organized groups at this parking area location. You can also purchase sets of tickets for large parties. In addition, groups that choose to head straight to the park can check in here for stays at Shanghai Disney Resort hotels.

Turnstile Guest Services – Located outside the theme park’s Main Entrance, Guests can get assistance with general information, will call and ticket issues, as well as lost and found items. Resort hotel Guests—including those who have purchased tickets as part of a vacation package—can pick up their tickets here.

Disneytown Guest Services – Open during regular Disneytown operating hours, this location is ready to assist you while visiting the retail, dining and entertainment district.

Hours of Operation

Each Guest Services location follows the regular operating hours of the area where it is stationed at Shanghai Disney Resort. However, you can always ask a nearby Cast Member to check times of operation.

Find Guest Services