Shanghai Disney Resort continues its health and safety measures, in accordance with government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- Guests are encouraged to wear masks properly at indoor locations, queue lines, crowded outdoor areas, meet Disney characters and in transportation;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- Sanitization and disinfection will continue to be implemented throughout the resort.
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Shanghai Disney Resort continues its health and safety measures, in accordance with government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- Guests are encouraged to wear masks properly at indoor locations, queue lines, crowded outdoor areas, meet Disney characters and in transportation;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- Sanitization and disinfection will continue to be implemented throughout the resort.
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Guest Services
For general information, group matters or any other specific needs, head to one of the Guest Services locations throughout Shanghai Disney Resort for assistance.
Enjoy Resort-Wide Assistance
For your convenience, there are Guest Services locations stationed all across the Resort. The main service hub is based just inside the entrance to Shanghai Disneyland. There are also 3 locations outside the theme park that serve specific needs, as well as Guest Services areas in 5 of the theme park’s 6 lands.
Inside the Theme Park
Main Entrance Guest Services – Located just inside the theme park’s Main Entrance, this concierge-like counter is the primary Guest Services location that offers the widest array of services—including:
- General information, including Guide Maps and Times Guides in simplified Chinese and English
- Ticket issues
- Priority seating and dining reservations
- Guest concerns
- Accessibility information
- Lost and Found
- Lost Guest retrieval
- Tour Services
- VIP Services, including quiet rooms
Guest Services by Land – Each land’s Guest Services area features a tip board that displays attraction wait times, entertainment show times, information on park-wide events and more. Land locations include:
- Adventure Isle Guest Services
- Fantasyland Guest Services
- Gardens of Imagination Guest Services
- Tomorrowland Guest Services
- Treasure Cove Guest Services
Outside the Theme Park
There are 3 Guest Services locations outside Shanghai Disneyland, 2 of which are especially handy for organized groups and Resort hotel guests. Walk-up windows include:
Group Services – Pick up pre-sold tickets for organized groups at this parking area location. You can also purchase sets of tickets for large parties. In addition, groups that choose to head straight to the park can check in here for stays at Shanghai Disney Resort hotels.
Turnstile Guest Services – Located outside the theme park’s Main Entrance, Guests can get assistance with general information, will call and ticket issues, as well as lost and found items. Resort hotel Guests—including those who have purchased tickets as part of a vacation package—can pick up their tickets here.
Disneytown Guest Services – Open during regular Disneytown operating hours, this location is ready to assist you while visiting the retail, dining and entertainment district.
Hours of Operation
Each Guest Services location follows the regular operating hours of the area where it is stationed at Shanghai Disney Resort. However, you can always ask a nearby Cast Member to check times of operation.
