For your convenience, there are Guest Services locations stationed all across the Resort. The main service hub is based just inside the entrance to Shanghai Disneyland. There are also 3 locations outside the theme park that serve specific needs, as well as Guest Services areas in 5 of the theme park’s 6 lands.
Main Entrance Guest Services – Located just inside the theme park’s Main Entrance, this concierge-like counter is the primary Guest Services location that offers the widest array of services—including:
Guest Services by Land – Each land’s Guest Services area features a tip board that displays attraction wait times, entertainment show times, information on park-wide events and more. Land locations include:
There are 2 Guest Services locations outside Shanghai Disneyland. Walk-up windows include:
Guest Services Window – Located outside the theme park’s Main Entrance, Guests can get assistance with general information, will call and ticket issues, as well as lost and found items. Resort hotel Guests—including those who have purchased tickets as part of a vacation package—can pick up their tickets here.
Disneytown Guest Services – Open during regular Disneytown operating hours, this location is ready to assist you while visiting the retail, dining and entertainment district.
Each Guest Services location follows the regular operating hours of the area where it is stationed at Shanghai Disney Resort. However, you can always ask a nearby Cast Member to check times of operation.