Taxi pick-up and drop-off services are required to use the West Public Transportation Hub
Please note that according to the relevant provisions of Shanghai Transportation Management No. 87 [2016], taxi drivers, in addition to the designated pick-up and drop-off areas within hotels and other premises in the Shanghai International Tourism Resort, are also allowed to pick up and drop off passengers at the “West Public Transportation Hub”. Taxis are not allowed to provide drop-off and pick-up service in Disney Car and Coach Park.
Shanghai Disney Resort’s Real Name Ticketing Policy Starts December 23, 2024 See details
To protect guest rights, we remind all guests to only purchase Shanghai Disney Resort products and services via official and authorized channels.For park ticketing products and hotel reservations, guests can make purchase through the resort’s official direct channels including the Shanghai Disney Resort official website, app and WeChat account, as well as the resort’s Disney Reservation Center, official Jingdong Flagship Store and official Fliggy Store, or through our official travel partners. Please click here to see the full list of the resort’s official channels and official travel partners.
If you want to purchase Disney Premier Access, please refer to the resort’s official direct channels below after you have purchased your park tickets. Disney Premier Access products and services are only available through these four channels:
- Shanghai Disney Resort’s official website
- Shanghai Disney Resort’s official app
- Shanghai Disney Resort’s official WeChat account
- Shanghai Disney Resort official Fliggy Store
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Guest Services
For general information, group matters or any other specific needs, head to one of the Guest Services locations throughout Shanghai Disney Resort for assistance.
Enjoy Resort-Wide Assistance
For your convenience, there are Guest Services locations stationed all across the Resort. The main service hub is based just inside the entrance to Shanghai Disneyland. There are also 3 locations outside the theme park that serve specific needs, as well as Guest Services areas in 5 of the theme park’s 6 lands.
Inside the Theme Park
Main Entrance Guest Services – Located just inside the theme park’s Main Entrance, this concierge-like counter is the primary Guest Services location that offers the widest array of services—including:
- General information, including Guide Maps and Times Guides in simplified Chinese and English
- Ticket issues
- Priority seating and dining reservations
- Guest concerns
- Accessibility information
- Lost and Found
- Lost Guest retrieval
- Tour Services
- VIP Services, including quiet rooms
Guest Services by Land – Each land’s Guest Services area features a tip board that displays attraction wait times, entertainment show times, information on park-wide events and more. Land locations include:
- Adventure Isle Guest Services
- Fantasyland Guest Services
- Gardens of Imagination Guest Services
- Tomorrowland Guest Services
- Treasure Cove Guest Services
Outside the Theme Park
There are 2 Guest Services locations outside Shanghai Disneyland. Walk-up windows include:
Guest Services Window – Located outside the theme park’s Main Entrance, Guests can get assistance with general information, will call and ticket issues, as well as lost and found items. Resort hotel Guests—including those who have purchased tickets as part of a vacation package—can pick up their tickets here.
Disneytown Guest Services – Open during regular Disneytown operating hours, this location is ready to assist you while visiting the retail, dining and entertainment district.
Hours of Operation
Each Guest Services location follows the regular operating hours of the area where it is stationed at Shanghai Disney Resort. However, you can always ask a nearby Cast Member to check times of operation.
