Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Zootopia has officially opened at Shanghai Disneyland on December 20. As we continue to manage maximum capacity for each area of our resort, and in anticipation of high demand to visit Zootopia during its opening period, please understand that admission to Zootopia or its new attraction “Zootopia: Hot Pursuit” may not be secured for every guest who enters Shanghai Disneyland. However, guests will be able to encounter multiple new experiences with a Zootopia touch throughout the park, including decoration, entertainment, food & beverage and merchandise.Please also note that overnight queuing for entry to Shanghai Disneyland on any day is not permitted. Guests are encouraged to plan their trip accordingly.
In the opening phase, we expect that pauses and brief downtimes may occur from time to time in the new attraction “Zootopia: Hot Pursuit”. Downtimes may occur for a variety of reasons due to the complexity of the ride system and built-in safety features, based on industry requirements and best practices. In the event of downtime, guests will be required to evacuate according to onsite cast members' instructions. Operation of the attraction will be resumed after the completion of all necessary procedures. We appreciate the understanding and cooperation of our guests during this opening period.
Package Pick-Up
This handy service allows you to stow all your Shanghai Disneyland purchases for pick-up later in the day or have them delivered directly to your Disney Resort hotel.
Convenient Shopping
If you purchase souvenirs at Shanghai Disneyland, but don’t want to carry your merchandise all day, you don’t have to!
Simply request Package Pick-Up at the time of purchase—for no additional charge—and your items will be held for you to pick up later that day at Turnstile Guest Services outside of the theme park or at your Disney Resort hotel.
Location and Hours
Package Pick-Up has 3 locations:
- Turnstile Guest Services located outside of the Main Entrance to Shanghai Disneyland
- For Resort hotel Guests, Tinker Bell Gifts at Shanghai Disneyland Hotel and Lotso Shop at Toy Story Hotel
Packages available for pick-up: 13:00 – park closes
Package delivery to Turnstile Guest Services ends at 18:00 (6:00 PM).
Package delivery to the Resort Hotel ends at 16:00 (4:00 PM).
Please note: Operation will be subject to the actual situation. For more information, please ask a Cast Member.
