Shanghai Disneyland remains closed as we continue to closely monitor health and safety conditions and follow the direction of government regulators. However, as the first step of a phased reopening, Shanghai Disney Resort will partially resume operations on March 9, 2020 with a limited number of shopping, dining, and recreational experiences available in Disneytown, Wishing Star Park and Shanghai Disneyland Hotel. Each of these resort locations will operate under limited capacity and reduced hours of operation. The Disney Car and Coach Park and the Disneytown Parking Lot will also reopen.

The resort will provide an extensive range of measures, designed to ensure a safe and healthy experience for all guests, Cast Members and Disneytown tenant employees, including strict and comprehensive approaches on sanitization, disinfection and cleanliness. In accordance with relevant regulations, every guest entering Shanghai Disney Resort will be required to undergo temperature screening procedures and present their Shanghai QR Code. Only guests with a green Shanghai QR Code will be allowed to enter the resort. Guests must wear a mask during their entire visit (except when dining), and will also be reminded to maintain respectful social distances at all times while in stores, queues and restaurants.

Please refer to the Shanghai Disney Resort official website and app for the operation hours of Disneytown and Wishing Star Park.
Shanghai Disneyland Remains Temporarily Closed Until Further Notice
Disneytown, Wishing Star Park and Shanghai Disneyland Hotel Re-open with Limited Operations - April 06, 2020
Shanghai Disneyland remains closed as we continue to closely monitor health and safety conditions and follow the direction of government regulators. However, as the first step of a phased reopening, Shanghai Disney Resort will partially resume operations on March 9, 2020 with a limited number of shopping, dining, and recreational experiences available in Disneytown, Wishing Star Park and Shanghai Disneyland Hotel. Each of these resort locations will operate under limited capacity and reduced hours of operation. The Disney Car and Coach Park and the Disneytown Parking Lot will also reopen.

The resort will provide an extensive range of measures, designed to ensure a safe and healthy experience for all guests, Cast Members and Disneytown tenant employees, including strict and comprehensive approaches on sanitization, disinfection and cleanliness. In accordance with relevant regulations, every guest entering Shanghai Disney Resort will be required to undergo temperature screening procedures and present their Shanghai QR Code. Only guests with a green Shanghai QR Code will be allowed to enter the resort. Guests must wear a mask during their entire visit (except when dining), and will also be reminded to maintain respectful social distances at all times while in stores, queues and restaurants.

Please refer to the Shanghai Disney Resort official website and app for the operation hours of Disneytown and Wishing Star Park.

Package Pick-Up

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This handy service allows you to stow all your Shanghai Disneyland purchases for pick-up later in the day or have them delivered directly to your Disney Resort hotel.

Convenient Shopping

If you purchase souvenirs at Shanghai Disneyland, but don’t want to carry your merchandise all day, you don’t have to!


Simply request Package Pick-Up at the time of purchase—for no additional charge—and your items will be held for you to pick up later that day at Turnstile Guest Services outside of the theme park or at your Disney Resort hotel.

Location and Hours

Package Pick-Up has 3 locations:

Operating hours are daily from 10:00 until roughly 3 hours before the park closes.

  • Guests can claim their purchases at Turnstile Guest Services starting at 13:00 (1:00 PM).
  • Package delivery to Turnstile Guest Services ends at 18:00 (6:00 PM).
  • Package delivery to the Resort Hotel ends at 16:00 (4:00 PM).

Please note: operating hours for Package Pick-Up may vary. For more information, please ask a Cast Member.

Find Package Pick-Up