With Typhoon Chanthu decreasing in strength in Shanghai, and after having reviewed the most recent weather forecast, we will resume operations as planned on Wednesday, September 15, 2021, with Shanghai Disneyland opening from 10:00-20:30, and Disneytown opening from 10:00-21:00.

We are continuing to closely monitor weather conditions, and will notify guests if there are any further changes to our operation hours. Please understand that select outdoor attractions and entertainment across the resort, including Shanghai Disneyland, may be suspended during poor weather conditions. We encourage our guests to check the resort’s official app for all the latest operational information, including the most up-to-date schedules for attractions and shows.

For guests whose travel plans were impacted by the inclement weather, you can contact the original purchase channel with your enquiries or to request a refund.

Thank you for your understanding and support! Please travel safe and we look forward to seeing you soon!

For Park Tickets for September 13-14, 2021
Guests with tickets to visit Shanghai Disneyland on September 13 and/or September 14, 2021 may choose to visit the park on any other day within the next six months (by March 13, 2022 inclusive with respect to park tickets for September 13, 2021; and by March 14, 2022 inclusive with respect to park tickets for September 14, 2021), and a reservation will not be required*. One-day tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for September 13 and/or September 14, 2021 on the day of your next visit. For guests with two-day tickets, please proceed to the Guest Services windows located outside the turnstiles of Shanghai Disneyland’s Main Entrance with your original Government Identity Card or Travel Document on the day of your next visit.

If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.

For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Disney Concierge Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on September 13 and/or September 14, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.

Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the hotline wait time is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.

*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon Chanthu, on that date. Communications will be made accordingly in a timely manner.
Shanghai Disneyland to Resume Operations on September 15 - September 21, 2021
With Typhoon Chanthu decreasing in strength in Shanghai, and after having reviewed the most recent weather forecast, we will resume operations as planned on Wednesday, September 15, 2021, with Shanghai Disneyland opening from 10:00-20:30, and Disneytown opening from 10:00-21:00.

We are continuing to closely monitor weather conditions, and will notify guests if there are any further changes to our operation hours. Please understand that select outdoor attractions and entertainment across the resort, including Shanghai Disneyland, may be suspended during poor weather conditions. We encourage our guests to check the resort’s official app for all the latest operational information, including the most up-to-date schedules for attractions and shows.

For guests whose travel plans were impacted by the inclement weather, you can contact the original purchase channel with your enquiries or to request a refund.

Thank you for your understanding and support! Please travel safe and we look forward to seeing you soon!

For Park Tickets for September 13-14, 2021
Guests with tickets to visit Shanghai Disneyland on September 13 and/or September 14, 2021 may choose to visit the park on any other day within the next six months (by March 13, 2022 inclusive with respect to park tickets for September 13, 2021; and by March 14, 2022 inclusive with respect to park tickets for September 14, 2021), and a reservation will not be required*. One-day tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for September 13 and/or September 14, 2021 on the day of your next visit. For guests with two-day tickets, please proceed to the Guest Services windows located outside the turnstiles of Shanghai Disneyland’s Main Entrance with your original Government Identity Card or Travel Document on the day of your next visit.

If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.

For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Disney Concierge Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on September 13 and/or September 14, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.

Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the hotline wait time is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.

*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon Chanthu, on that date. Communications will be made accordingly in a timely manner.
Pricing Rate Adjustment for Shanghai Disneyland Admission Effective January 9, 2022. See details
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Public Notice - September 21, 2021
Pricing Rate Adjustment for Shanghai Disneyland Admission Effective January 9, 2022. See details
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.

SDK and Plug-in

Last Modified: August 10, 2021

For iOS Devices

  1. Baidu Map SDK
    Third Party SDK Service Provider: Baidu
    Purpose of collecting personal information: Navigation in Shanghai Disneyland
    Types of Personal Information: Device information, system information, log records, location information 1
    Privacy Policy of Third Party SDK Providers: Product and privacy policy of Baidu Map Platform

    1 For iOS Version 14 or above, you can manually choose whether to authorize Shanghai Disney App to access your location information and to authorize accurate location information. Your authorization will affect the information that could be collected by the third party SDK.

  2. Alipay SDK
    Third Party SDK Service Provider: Alipay
    Purpose of collecting personal information: Payment by Alipay
    Types of Personal Information: Device information, system information, MAC address
    Privacy Policy of Third Party SDK Providers: Privacy policy of Alipay SDK

  3. WeChat Open SDK
    Third Party SDK Service Provider: Tencent
    Purpose of collecting personal information: Payment and information sharing by WeChat
    Types of Personal Information: Device information
    Privacy Policy of Third Party SDK Providers: Privacy policy of WeChat

  4. PayEco SDK
    Third Party SDK Service Provider: PayEco
    Purpose of collecting personal information: Domestic and international payment by debit card or credit card
    Types of Personal Information: IP address, MAC address
    Privacy Policy of Third Party SDK Providers: Privacy policy of PayEco

  5. UnionPay SDK
    Third Party SDK Service Provider: Unionpay
    Purpose of collecting personal information: Payment by UnionPay
    Types of Personal Information: Device information
    Privacy Policy of Third Party SDK Providers: Privacy policy of UnionPay

  6. Aurora SDK
    Third Party SDK Service Provider: Shenzhen Hexun Huagu
    Purpose of collecting personal information: Receive notifications and post messages
    Types of Personal Information: Device information, log records, location information
    Privacy Policy of Third Party SDK Providers: Privacy policy of Aurora

  7. Adobe SDK
    Third Party SDK Service Provider: Adobe
    Purpose of collecting personal information: Analysis of behavior of end-user to improve user experience
    Types of Personal Information: Device information, log records, location information
    Privacy Policy of Third Party SDK Providers: Privacy policy of Adobe

  8. New Relic SDK
    Third Party SDK Service Provider: New Relic
    Purpose of collecting personal information: Collection of errors in real time and crash analysis.
    Types of Personal Information: Device information, log records
    Privacy Policy of Third Party SDK Providers: Privacy policy of NewRelic

For Android Devices

  1. Baidu Map SDK
    Third Party SDK Service Provider: Baidu
    Purpose of collecting personal information: Location navigation of Shanghai Disneyland.
    Types of Personal Information: Device information, log records, location information.
    Privacy Policy of Third Party SDK Providers: Product and privacy policy of Baidu Map Platform

  2. Alipay SDK
    Third Party SDK Service Provider: Alipay
    Types of Personal Information: Payment by Alipay.
    Type of collected personal information: Device information, system information, MAC address, unique device ID (such as IMEI/IMSI, SIM card serial number).
    Privacy Policy of Third Party SDK Providers: Privacy policy of Alipay SDK

  3. WeChat Open SDK
    Third Party SDK Service Provider: Tencent
    Purpose of collecting personal information: Payment and information sharing by WeChat.
    Types of Personal Information: Device information
    Privacy Policy of Third Party SDK Providers: Privacy policy of WeChat

  4. PayEco SDK
    Third Party SDK Service Provider: PayEco
    Purpose of collecting personal information: Domestic and international payment by debit card or credit card.
    Types of Personal Information: IP address, MAC address
    Privacy Policy of Third Party SDK Providers: Privacy policy of PayEco

  5. UnionPay SDK
    Third Party SDK Service Provider: Unionpay
    Purpose of collecting personal information: Payment by UnionPay.
    Types of Personal Information: Log records, MAC address, unique device ID code IMEI/IMSI, location information
    Privacy Policy of Third Party SDK Providers: Privacy policy of UnionPay

  6. Aurora SDK
    Third Party SDK Service Provider: Shenzhen Hexun Huagu
    Purpose of collecting personal information: Receive notifications and post messages.
    Types of Personal Information: Device information, log records, location information
    Privacy Policy of Third Party SDK Providers: Privacy policy of Aurora

  7. Adobe SDK
    Third Party SDK Service Provider: Adobe
    Purpose of collecting personal information: Analyze behavior of end-user to improve user experience
    Types of Personal Information: Device information, log records, location information
    Privacy Policy of Third Party SDK Providers: Privacy policy of Adobe

  8. New Relic SDK
    Third Party SDK Service Provider: New Relic
    Purpose of collecting personal information: Collect errors in real time and perform crash analysis.
    Types of Personal Information: Device information, log records
    Privacy Policy of Third Party SDK Providers: Privacy policy of NewRelic