Taxi pick-up and drop-off services are required to use the West Public Transportation Hub
Please note that according to the relevant provisions of Shanghai Transportation Management No. 87 [2016], taxi drivers, in addition to the designated pick-up and drop-off areas within hotels and other premises in the Shanghai International Tourism Resort, are also allowed to pick up and drop off passengers at the “West Public Transportation Hub”. Taxis are not allowed to provide drop-off and pick-up service in Disney Car and Coach Park.
Shanghai Disney Resort’s Real Name Ticketing Policy Starts December 23, 2024 See details
To protect guest rights, we remind all guests to only purchase Shanghai Disney Resort products and services via official and authorized channels.For park ticketing products and hotel reservations, guests can make purchase through the resort’s official direct channels including the Shanghai Disney Resort official website, app and WeChat account, as well as the resort’s Disney Reservation Center, official Jingdong Flagship Store and official Fliggy Store, or through our official travel partners. Please click here to see the full list of the resort’s official channels and official travel partners.
If you want to purchase Disney Premier Access, please refer to the resort’s official direct channels below after you have purchased your park tickets. Disney Premier Access products and services are only available through these four channels:
- Shanghai Disney Resort’s official website
- Shanghai Disney Resort’s official app
- Shanghai Disney Resort’s official WeChat account
- Shanghai Disney Resort official Fliggy Store
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Summary of Shanghai Disney Resort Privacy Policy
Release Date: March 27, 2025
Effective Date: March 27, 2025
Shanghai Disney Resort is committed to protecting your personal information. This summary is intended to provide you with an overview in a concise, clear and intelligible form about how we collect, use, share and protect your personal information through our App/WeChat Mini-Program services. To fully understand our privacy practices, you will need to read the complete Shanghai Disney Resort Privacy Policy.
1. How We Collect and Use Your Personal Information
The following categories of personal information about you may be collected by us in a number of circumstances including:
(2) Compliance with legal requirements, cybersecurity safeguards, user behavior analysis and service provision and improvement: device ID (IDFV, Andriod ID), WeChat Open ID, IP address, browsing and clicking data records, related log information, etc
(3) Purchase of products and services: name, Government ID number, mobile number or email address, payment information, etc.
(4) Resort entry: name, Government ID number, facial photo (utilizing facial recognition technology to verify identities)
(5) Booking hotel: name, telephone number or email address
(6) Payment: Transaction and consumption records, WeChat Open ID or Alipay de-identified account information
(7) Invoicing: purchaser’s name, taxpayer identification number (for businesses and government institutions only); information related to the purchaser's application for special VAT invoice (i.e., purchaser’s company name, purchaser’s business address, purchaser’s taxpayer identification number, purchaser’s telephone number, purchaser’s bank name and bank account number); receipt details (e.g., telephone number or email address for receiving electronic invoices) or mailing information (e.g. mailing address for physical invoices).
(8) Map search: geographic location information
(9) Annual Passes redemption (utilizing facial recognition technology to verify identities): identity information, profile photo
(10) WiFi services: telephone number or hotel room number, type and language of the browser, device’s MAC address, internet access time and location
(11) Customer service: email address, name, telephone number or Government ID number, communication/conversation records, etc.
(12) Other services: photos when playing, photos and/or videos in Shanghai Disneyland
(13) Mobile ordering: device information, WeChat OpenID, mobile number
(14) Virtual queuing: WeChat OpenID
(15) Zootopia in your Paw: device information, date of birth, photos or videos from mobile device
(16) Charging services: start and end times of vehicle’s charging, the vehicle identification number (VIN), WeChat OpenID, mobile number
(17) Pay-on-Exit services: vehicle license plate number, the time your vehicle enters and exits the parking lot, mobile number or email address
(18) Feedback and guest survey: gender, nationality, primary residence, domicile address, etc.
(19) Cookies and plug-ins: device model, operating system, non-fixed device identifier
(20) Third party cooperation: name, Government ID number, telephone number, etc.
(21) Ad-hoc activities and other scenarios: name, email address, telephone number, etc.
For details of the personal information we collect via our App and WeChat Mini-Programs, please refer to the List of Personal Information Collected.
2. Permissions We Request
When you use the services we offer, we may require permissions for the following purposes:
(2) Geographic location: enhance our map features; provide the augmented reality (AR) experience function; provide other location-based services and information; use the unidentifiable statistical information for data analysis
(3) Recognition and log-in: to access Touch ID/Face ID for the purpose of quick login (applicable to IOS devices only)
(4) Camera: to scan QR Codes for ticket linking, redeem Annual Passes, enable facial recognition park entry, take photos, or record videos
(5) Album: to scan, download, and save pictures or videos
(6) Microphone: to capture sound when recording videos
(7) Clipboard: to copy and share order or product information
You can check the status of each permission listed above through “Me—General Settings—System Permissions” and turn these permissions on or off for yourself.
3. Sharing and Entrusted Processing of Your Information
We may share your certain personal information with third-party partners in limited circumstances; in order to provide services for you, we may also engage our affiliated entities, third-party service providers or partners to process your personal information. To provide and improve our online services, SHDR App has embedded third-party SDKs, which assist us in providing better services to you. Security measures (such as encryption) have been taken for information transmission to such SDKs.
For more information about the third-party SDKs embedded in our App and WeChat Mini-Programs and the personal information shared with third parties by our App and WeChat Mini-Programs, please refer to the List of Personal Information Shares with Third Parties.
4. Your Rights and Choices
You have the right to control your personal information, including the right to access, copy, correct, supplement or delete your personal information, manage message notifications, cancel your account, change the scope of your authorization, or withdraw your authorization. For more information about the procedures and channels for the exercise of rights, please see the Shanghai Disney Resort Privacy Policy.
You may also contact us through our contact information provided below, and we will address your request within 15 working days.
5. Children’s Personal Information
SHDR Site, SHDR App and SHDR WeChat Platform are age-gated so they are not available for use by children. Only under limited circumstances, for example, when a guest redeems Annual Pass for his or her child, applies for ad hoc activities for his or her child, or applies for complimentary vouchers, ticket refund, emergency healthcare service or other relevant services for his or her child, or as necessary for the purposes of pandemic control or maintaining public security, we will personal information from children in certain circumstances in accordance with the terms of Shanghai Disney Resort Privacy Policy.
6. Data Security
To protect your information, we have implemented technical, administrative, and physical security measures, and regularly review and update our security procedures. Meanwhile, we have established an emergency plan for cybersecurity incidents to address security risks, which allows us to promptly take remedial measures in the event of a cybersecurity incident, and report to the relevant authorities and notify you in a timely manner as required by applicable laws and regulations. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
7. Cross-border Data Transfer
We will conduct cross-border data transfers in accordance with law requirements. With your consent we may transfer your personal information to other companies within The Walt Disney Family of Companies or third parties in locations around the world for the purposes described in this privacy policy and will take reasonable steps to safeguard the privacy of your personal information.
8. Contact Us
You can contact us by using the following contact details, and we will respond to your requests within 15 working days:
Customer service hotline: 400-180-0000 (mainland China) or +86-21-3158-0000 (all other countries/regions).
Email address: shdr.privacy@disney.com
