Shanghai Disney Resort continues its health and safety measures, in accordance with government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- Guests are encouraged to wear masks properly at indoor locations, queue lines, crowded outdoor areas, meet Disney characters and in transportation;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- Sanitization and disinfection will continue to be implemented throughout the resort.
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Shanghai Disney Resort continues its health and safety measures, in accordance with government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
- Guests are encouraged to wear masks properly at indoor locations, queue lines, crowded outdoor areas, meet Disney characters and in transportation;
- All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
- All guests will be encouraged to maintain good personal hygiene;
- Sanitization and disinfection will continue to be implemented throughout the resort.
Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Summary of Shanghai Disney Resort Privacy Policy
Release Date: Nov 7, 2022
Effective Date: Nov 7, 2022
Shanghai Disney Resort is committed to protecting your personal information. This summary is intended to provide you with an overview in a concise, clear and intelligible form about how we collect, use, share and protect your personal information through our App/WeChat Mini-Program services. To fully understand our privacy practices, you will need to read the complete Shanghai Disney Resort Privacy Policy.
1. How We Collect and Use Your Personal Information
The following categories of personal information about you may be collected by us in a number of circumstances including:
(2) Compliance with legal requirements, user behavior analysis and service improvement: device ID, related log information, etc.
(3) Purchase of products and services: name, Government ID number, mobile number or email address, payment information
(4) Map search: geographic location
(5) Annual Passes redemption (utilizing facial recognition technology to verify identities): identity information, profile photo
(6) Facial recognition park entry for Annual Pass holder: profile photo
(7) Customer service: email address, name, mobile number or Government ID number, communication/conversation records, WeChat profile picture, WeChat nickname, address, etc.
For details of the personal information we collect via our App and WeChat Mini-Programs, please refer to the List of Personal Information Collected.
2. Permissions We Request
When you use the services we offer, we may require permissions for the following purposes:
(2) Geographic location: to provide the nearest recreation facilities and services, conduct data statistics and analysis, and improve our services
(3) Recognition and log-in: to access Touch ID/Face ID for the purpose of quick login (applicable to IOS devices only)
(4) Camera: to scan QR Codes for ticket linking, redeem Annual Passes or enable facial recognition park entry
(5) Album: to scan, download, and save pictures
You can check the status of each permission listed above through “Me—General Settings—System Permissions” and turn these permissions on or off for yourself.
3. Sharing and Entrusted Processing of Your Information
We may share your certain personal information with third-party partners in limited circumstances; in order to provide services for you, we may also engage our affiliated entities, third-party service providers or partners to process your personal information. To provide and improve our online services, SHDR App has embedded third-party SDKs, which assist us in providing better services to you. Security measures (such as encryption) have been taken for information transmission to such SDKs.
For more information about the third-party SDKs embedded in our App and WeChat Mini-Programs and the personal information shared with third parties by our App and WeChat Mini-Programs, please refer to the List of Personal Information Shares with Third Parties.
4. Your Rights and Choices
You have the right to control your personal information, including the right to access, copy, correct, supplement or delete your personal information, manage message notifications, cancel your account, change the scope of your authorization, or withdraw your authorization. For more information about the procedures and channels for the exercise of rights, please see the Shanghai Disney Resort Privacy Policy.
You may also contact us through our contact information provided below, and we will address your request within 15 days.
5. Children’s Personal Information
SHDR Site, SHDR App and SHDR WeChat Platform are age-gated so they are not available for use by children. Only under limited circumstances, for example, when a guest redeems Annual Pass for his or her child, applies for ad hoc activities for his or her child, or applies for complimentary vouchers, ticket refund, emergency healthcare service or other relevant services for his or her child, or as necessary for the purposes of pandemic control or maintaining public security, we will personal information from children in certain circumstances in accordance with the terms of Shanghai Disney Resort Privacy Policy.
6. Contact Us
You can contact us by using the following contact details, and we will respond to your requests within 15 days:
Customer service hotline: 400-180-0000 (mainland China) or +86-21-3158-0000 (all other countries/regions).
