We understand that in recent days some guests may wish to change their travel plans. Shanghai Disney Resort is operating normally and we welcome your visit, but we do understand if you wish to change your plans, and so we are revising our policies for a temporary period as follows:
Guests who have purchased tickets for admission to Shanghai Disneyland, or other dated products and services at the park, may choose to reschedule their visit to Shanghai Disneyland on any other day within the next six months, or get a refund if you cannot visit the park in the next six months.
Guests who have booked resort hotels may choose to reschedule their stay at the hotels on another day within the next six months (subject to hotel room availability), or get a refund if you cannot visit the resort in the next six months.
Guests who have booked tickets for the Beauty and The Beast Mandarin Production may choose to reschedule their visit on another day before February 23, 2020 (subject to availability of the performance schedule), or get a refund if you cannot visit the resort before February 23, 2020.
For any ticketing enquiries, please contact your original ticket purchase channel, or send your enquiries via email to shdr.yuding@disney.com, and you will be contacted by a representative from the resort who will provide the best support possible. Due to the high volume of enquiries coming to the Resort Reservation Center, your response might be delayed. We appreciate your understanding and patience.
Reminder - January 22, 2020
We understand that in recent days some guests may wish to change their travel plans. Shanghai Disney Resort is operating normally and we welcome your visit, but we do understand if you wish to change your plans, and so we are revising our policies for a temporary period as follows:
Guests who have purchased tickets for admission to Shanghai Disneyland, or other dated products and services at the park, may choose to reschedule their visit to Shanghai Disneyland on any other day within the next six months, or get a refund if you cannot visit the park in the next six months.
Guests who have booked resort hotels may choose to reschedule their stay at the hotels on another day within the next six months (subject to hotel room availability), or get a refund if you cannot visit the resort in the next six months.
Guests who have booked tickets for the Beauty and The Beast Mandarin Production may choose to reschedule their visit on another day before February 23, 2020 (subject to availability of the performance schedule), or get a refund if you cannot visit the resort before February 23, 2020.
For any ticketing enquiries, please contact your original ticket purchase channel, or send your enquiries via email to shdr.yuding@disney.com, and you will be contacted by a representative from the resort who will provide the best support possible. Due to the high volume of enquiries coming to the Resort Reservation Center, your response might be delayed. We appreciate your understanding and patience.

Terms And Conditions

Park Tickets Terms and Conditions

Unless otherwise provided by law, tickets and other entitlements are non-transferable and non-refundable without our permission. They are void if altered.   The ticket must be used by the same person during its period of validity and is not valid for special events that require a separate admission charge.  Dated tickets can be replaced twice with new dated tickets of equal or greater value by paying the difference in admission fee and eligibility to replace is based on availability. Date changes must occur 48 hours prior to 12:00am on the date of the entitlement then. Guests who purchase tickets from a third-party reseller must complete exchanges or modifications from the same reseller.  To ensure safety and order in the park, or if circumstances so required:

  • We reserve the right to deny admission, or to require a person already admitted to leave the park.
  • We may from time to time change the operating hours of the park or any park attraction, close the park or any part of it temporarily, restrict the number of persons having access to the park, and/or suspend or cancel any attraction or entertainment program.

Proof of identity and eligibility may be required for entry. Admission to Shanghai Disneyland is subject to park Rules and Regulations as posted on our website (https://www.shanghaidisneyresort.com/en/rules). At the park entrance, we will take photos of you as proof of your identity as the ticket holder. In obtaining Fastpass or purchasing Disney Premier Access, if you use the official Shanghai Disney Resort App on another person's phone to scan your park ticket, your photo taken at park entrance will appear in the App on the person's phone. After you use the official Shanghai Disney Resort App to scan your park ticket, your photo taken at the park entrance will appear in the App. Please present your ticket for reentry to the park on the same day.  We may photograph, film, videotape and/or record in the park, and your entry into the park constitutes your consent to be filmed, photographed and/or recorded, and to our use of these images and/or sound recordings, which may capture your portrait and/or voice for our internal business, administrative and operational purposes or other directly related purposes, for the purposes of meeting the legal, safety or security requirements, or for other legitimate purposes. We are not responsible for any loss or inconvenience caused by computer error which is not attributable to our fault, or unauthorized duplication or sale of the park’s tickets.  Each park ticket printed confirmation allows one entry at a Shanghai Disneyland turnstile. Upon entry, the Guest will be provided with a standard park ticket for use for the applicable purchased days. In the event that duplicate park tickets are presented for park admission, we reserve the right to refuse entry.  All prices are in Chinese Yuan. Ticket orders are not confirmed until a confirmation number is received. Children less than 1.0 meter in height receive free park admission. Starting on October 8, 2019, children under the age of 3 years old or with a height of 1.0 meter and below on the day of their visit will receive free park admission.    Guests must be 18 years of age or older to purchase tickets on the website. These terms and conditions are subject to change. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed. For the purposes of these terms and conditions, “ we” means either or both of “Shanghai International Theme Park Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.

Guests using senior tickets must be aged 65 and above on the day of their visit (1-day ticket) or on the date of the day of their first visit (2-day ticket).