Guests with tickets to visit Shanghai Disneyland on July 25 and/or July 26, 2021 may choose to visit the park on any other day within the next six months (by January 25, 2022 inclusive with respect to park tickets for July 25, 2021; and by January 26, 2022 inclusive with respect to park tickets for July 26, 2021). Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for July 25 and/or July 26, 2021 on the day of your next visit, and reservation will not be required*.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.

For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on July 25 and/or July 26, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.

Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.

Thank you for your understanding! Please travel safe and we look forward to seeing you soon!

*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon In-Fa, on that date. Communications will be made accordingly in a timely manner.
For Park Tickets for July 25-26, 2021 - August 01, 2021
Guests with tickets to visit Shanghai Disneyland on July 25 and/or July 26, 2021 may choose to visit the park on any other day within the next six months (by January 25, 2022 inclusive with respect to park tickets for July 25, 2021; and by January 26, 2022 inclusive with respect to park tickets for July 26, 2021). Your tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for July 25 and/or July 26, 2021 on the day of your next visit, and reservation will not be required*.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.

For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on July 25 and/or July 26, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.

Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.

Thank you for your understanding! Please travel safe and we look forward to seeing you soon!

*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon In-Fa, on that date. Communications will be made accordingly in a timely manner.
Pricing Rate Adjustment for Shanghai Disneyland Admission Effective January 9, 2022. See details
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Public Notice - August 01, 2021
Pricing Rate Adjustment for Shanghai Disneyland Admission Effective January 9, 2022. See details
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.

Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.

Terms And Conditions

Park Tickets Terms and Conditions

To ensure a smooth park entrance, guests are required to provide their Government ID/Travel document/passport information (please refer to Shanghai Disney Resort official website) and prepaid ticket order when entering the park. Guests who reserve a single ticket or a number of park tickets are required to enter the park with rest of the ticket holders booked under their Government ID. Unless otherwise provided by law, tickets and other entitlements are non-transferable and non-refundable without our permission. They are void if altered.   The ticket must be used by the same person during its period of validity and is not valid for special events that require a separate admission charge.  Dated tickets can be replaced twice with new dated tickets of equal or greater value by paying the difference in admission fee and eligibility to replace is based on availability. Date changes must occur 48 hours prior to 12:00am on the date of the entitlement then. Guests who purchase tickets from a third-party reseller must complete exchanges or modifications from the same reseller.  To ensure safety and order in the park, or if circumstances so required:

  • We reserve the right to deny admission, or to require a person already admitted to leave the park.
  • We may from time to time change the operating hours of the park or any park attraction, close the park or any part of it temporarily, restrict the number of persons having access to the park, and/or suspend or cancel any attraction or entertainment program.

Proof of identity and eligibility may be required for entry. Admission to Shanghai Disneyland is subject to park Rules and Regulations as posted on our website (https://www.shanghaidisneyresort.com/rules). At the park entrance, we will take photos of you as proof of your identity as the ticket holder. In obtaining Disney Standby Pass or purchasing Disney Premier Access, if you use the official Shanghai Disney Resort App on another person's phone to scan your park ticket, your photo taken at park entrance will appear in the App on the person's phone. After you use the official Shanghai Disney Resort App to scan your park ticket, your photo taken at the park entrance will appear in the App. Please present your ticket for reentry to the park on the same day.  We may photograph, film, videotape and/or record in the park, and your entry into the park constitutes your consent to be filmed, photographed and/or recorded, and to our use of these images and/or sound recordings, which may capture your portrait and/or voice for our internal business, administrative and operational purposes or other directly related purposes, for the purposes of meeting the legal, safety or security requirements, or for other legitimate purposes. We are not responsible for any loss or inconvenience caused by computer error which is not attributable to our fault, or unauthorized duplication or sale of the park’s tickets.  Each park ticket printed confirmation allows one entry at a Shanghai Disneyland turnstile. Upon entry, the Guest will be provided with a standard park ticket for use for the applicable purchased days. In the event that duplicate park tickets are presented for park admission, we reserve the right to refuse entry.  All prices are in Chinese Yuan. Ticket orders are not confirmed until a confirmation number is received. Children less than 1.0 meter in height receive free park admission. Starting on October 8, 2019, children under the age of 3 years old or with a height of 1.0 meter and below on the day of their visit will receive free park admission.    Guests must be 18 years of age or older to purchase tickets on the website. These terms and conditions are subject to change. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed. For the purposes of these terms and conditions, “ we” means either or both of “Shanghai International Theme Park Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited”.

Guests using senior tickets must be aged 65 and above on the day of their visit (One-Day ticket) or on the date of the day of their first visit (Two-Day ticket).