We are continuing to closely monitor weather conditions, and will notify guests if there are any further changes to our operation hours. Please understand that select outdoor attractions and entertainment across the resort, including Shanghai Disneyland, may be suspended during poor weather conditions. We encourage our guests to check the resort’s official app for all the latest operational information, including the most up-to-date schedules for attractions and shows.
For guests whose travel plans were impacted by the inclement weather, you can contact the original purchase channel with your enquiries or to request a refund.
Thank you for your understanding and support! Please travel safe and we look forward to seeing you soon!
For Park Tickets for September 13-14, 2021
Guests with tickets to visit Shanghai Disneyland on September 13 and/or September 14, 2021 may choose to visit the park on any other day within the next six months (by March 13, 2022 inclusive with respect to park tickets for September 13, 2021; and by March 14, 2022 inclusive with respect to park tickets for September 14, 2021), and a reservation will not be required*. One-day tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for September 13 and/or September 14, 2021 on the day of your next visit. For guests with two-day tickets, please proceed to the Guest Services windows located outside the turnstiles of Shanghai Disneyland’s Main Entrance with your original Government Identity Card or Travel Document on the day of your next visit.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.
For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Disney Concierge Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on September 13 and/or September 14, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the hotline wait time is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon Chanthu, on that date. Communications will be made accordingly in a timely manner.
We are continuing to closely monitor weather conditions, and will notify guests if there are any further changes to our operation hours. Please understand that select outdoor attractions and entertainment across the resort, including Shanghai Disneyland, may be suspended during poor weather conditions. We encourage our guests to check the resort’s official app for all the latest operational information, including the most up-to-date schedules for attractions and shows.
For guests whose travel plans were impacted by the inclement weather, you can contact the original purchase channel with your enquiries or to request a refund.
Thank you for your understanding and support! Please travel safe and we look forward to seeing you soon!
For Park Tickets for September 13-14, 2021
Guests with tickets to visit Shanghai Disneyland on September 13 and/or September 14, 2021 may choose to visit the park on any other day within the next six months (by March 13, 2022 inclusive with respect to park tickets for September 13, 2021; and by March 14, 2022 inclusive with respect to park tickets for September 14, 2021), and a reservation will not be required*. One-day tickets can be redeemed at the park entrance turnstiles with the original Government Identity Card or Travel Document that was used to purchase your tickets for September 13 and/or September 14, 2021 on the day of your next visit. For guests with two-day tickets, please proceed to the Guest Services windows located outside the turnstiles of Shanghai Disneyland’s Main Entrance with your original Government Identity Card or Travel Document on the day of your next visit.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.
For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Disney Concierge Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on September 13 and/or September 14, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account, the Resort Reservation Center, the Resort Official Fliggy Flagship Store or Official Jingdong Flagship Store, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the hotline wait time is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon Chanthu, on that date. Communications will be made accordingly in a timely manner.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Theme Park Ticket or Service
Purchase Shanghai Disneyland tickets to discover a world of wonder filled with creativity, adventure and thrills for Guests of all ages.
The number of tickets available is limited. Tickets are valid only on specific date, or for Two-Day tickets, only on specific dates. Entertainment, ticket types, entitlements and prices subject to change without notice. Tickets are nontransferable and nonrefundable.
Any date marked "Unavailable" indicates that tickets are not currently available for purchase through this website at this time. Guests may still inquire about remaining tickets for these dates with our authorized trade partners or select another date.
Guests using senior tickets must be aged 65 and above on the day of their visit (One-Day ticket) or on the date of the day of their first visit (Two-Day ticket).
‘ILLUMINATE! A Nighttime Celebration’ Imagination Terrace Terms and Conditions:
1. This product is non-transferrable, non-changeable and non-refundable (no matter whether the Guest shows up or not), unless otherwise provided by law.
2. We reserve the right to close or change the schedule of the ‘ILLUMINATE! A Nighttime Celebration’ Imagination Terrace service operation for safety reasons, such as inclement weather.
3. Please maintain good personal hygiene; respect personal space and avoid standing too close to other guests. Guests must wear a face mask while viewing the show, in queue areas and when appropriate social distancing cannot be observed. Thank you for your understanding and cooperation.
4. No selfie sticks are permitted during the show.
5. Guests to Disneytown are expected to comply with the ‘Disneytown Rules and Regulations’. https://www.shanghaidisneyresort.com/disneytown-rules/
Redeem Your Services
1. To ensure a smooth entry to the area, guests are required to provide their government ID information/Travel document/Passport and their prepaid order number (the order number usually begins with GAL and is followed by numbers. You can find it in your confirmation SMS or order history). After the Imagination Terrace viewing area is open for access, you need to redeem the service when entering the area, which is located at the left-hand side of the Walt Disney Grand Theater.
2. Accompanying adults are also required to show the government ID information/Travel document/Passport of the child enjoying free access if the child is under the age of 3 on the day of their visit.
Contact Us
To learn more about the product, please contact the Shanghai Disney Resort Reservation Center hotline at 400-180-0000. Guests under the age of 18 must have a parent or guardian’s permission to call.
‘ILLUMINATE! A Nighttime Celebration’ Imagination Terrace Disclaimer:
The ‘ILLUMINATE! A Nighttime Celebration’ Imagination Terrace is non-transferrable, non-changeable and non-refundable (unless otherwise provided by law). We may photograph, film, videotape and/or record at Disneytown, and use these images and/or sound recordings. Your entry to Disneytown constitutes your consent to be filmed, photographed and/or recorded, and to our use of these images and/or sound recordings, which may capture your portrait and/or voice, for our internal business, administrative and operational purposes or other directly related purposes, for the purposes of meeting the legal, safety or security requirements, or for other legitimate purposes. We reserve the right to close or restrict access to areas of Disneytown for safety reasons, such as inclement weather or over-crowding. Please comply with all notices, and all instructions and requests of any Cast Member, posted, given or made for the purpose of ensuring safety and order. These Rules and Regulations are subject to change. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed. For the purposes of these rules, “we” means either or both of “Shanghai International Theme Park Associated Facilities Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited.”