Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Theme Park Ticket or Service
Purchase Shanghai Disneyland tickets to discover a world of wonder filled with creativity, adventure and thrills for Guests of all ages.
The number of tickets available is limited. Tickets are valid only on specific date, or for 2-day tickets, only on specific dates. Entertainment, ticket types, entitlements and prices subject to change without notice. Tickets are nontransferable and nonrefundable.
Any date marked "Unavailable" indicates that tickets are not currently available for purchase through this website at this time. Guests may still inquire about remaining tickets for these dates with our authorized trade partners or select another date.
Guests using senior tickets must be aged 65 and above on the day of their visit (1-day ticket) or on the date of the day of their first visit (2-day ticket).
‘Nighttime Spectacular’ Viewing Terrace Terms and Conditions:
1. The product is non-transferrable, non-changeable and non-refundable, unless otherwise provided by law.
2. Any no-shows for the service will be deemed as a cancellation, and will mean a forfeit of the full value of the service.
3. We reserve the right to close or change the schedule of the service operation for safety reasons, such as inclement weather.
4. Please maintain good personal hygiene; respect personal space and avoid standing too close to other guests. Guests must wear a face mask while viewing the show, in queue areas and when appropriate social distancing cannot be observed. Thank you for your understanding and cooperation.
5. No selfie sticks are permitted during the show.
6. Guests to Disneytown are expected to comply with the ‘Disneytown Rules and Regulations’. https://www.shanghaidisneyresort.com/disneytown-rules/
Redeem Your Services:
1. Please redeem your product at The Walt Disney Grand Theatre in Disneytown before you enter the terrace entrance.
2. Please bring and present the original copy of your valid ID document used to purchase the product (for Mainland China guests, please bring your PRC Resident ID Card. For Hong Kong and Macao guests, please bring a Mainland Travel Permit for Hong Kong and Macao Residents or PRC Travel Document. For Taiwan guests, please bring a Mainland Travel Permit for Taiwan Residents or PRC Travel Document. For other guests, please bring a valid foreign passport).
3. Accompanying adults are also required to show the government ID information/Travel document/Passport of the child for free access if the child is under the age of 3 years old on the day of their visit.
Contact Us
To learn more about the product, please contact the Shanghai Disney Resort Reservation Center hotline at 400-180-0000. Guests under the age of 18 must have a parent or guardian’s permission to call.
‘Nighttime Spectacular’ Viewing Terrace Disclaimer:
‘Nighttime Spectacular’ Viewing Terrace is non-transferrable, non-changeable and non-refundable (unless otherwise provided by law). We may photograph, film, videotape and/or record at Disneytown, and use these images and/or sound recordings. Your entry to Disneytown constitutes your consent to be filmed, photographed and/or recorded, and to our use of these images and/or sound recordings, which may capture your portrait and/or voice, for our internal business, administrative and operational purposes or other directly related purposes, for the purposes of meeting the legal, safety or security requirements, or for other legitimate purposes. We reserve the right to close or restrict access to areas of Disneytown for safety reasons, such as inclement weather or over-crowding. Please comply with all notices, and all instructions and requests of any Cast Member, posted, given or made for the purpose of ensuring safety and order. These Rules and Regulations are subject to change. If there are mandatory requirements stated in the laws otherwise, then related ordinances will be followed. For the purposes of these rules, “we” means either or both of “Shanghai International Theme Park Associated Facilities Company Limited” and “Shanghai International Theme Park and Resort Management Company Limited.”