Due to high demand, Shanghai Disney Resort parking lots will be at or near full capacity during the weekends and holidays. Guests visiting Shanghai Disneyland and Disneytown are advised to take the metro, taxi or other public transportation.
Zootopia has officially opened at Shanghai Disneyland on December 20. As we continue to manage maximum capacity for each area of our resort, and in anticipation of high demand to visit Zootopia during its opening period, please understand that admission to Zootopia or its new attraction “Zootopia: Hot Pursuit” may not be secured for every guest who enters Shanghai Disneyland. However, guests will be able to encounter multiple new experiences with a Zootopia touch throughout the park, including decoration, entertainment, food & beverage and merchandise.

Please also note that overnight queuing for entry to Shanghai Disneyland on any day is not permitted. Guests are encouraged to plan their trip accordingly.

In the opening phase, we expect that pauses and brief downtimes may occur from time to time in the new attraction “Zootopia: Hot Pursuit”. Downtimes may occur for a variety of reasons due to the complexity of the ride system and built-in safety features, based on industry requirements and best practices. In the event of downtime, guests will be required to evacuate according to onsite cast members' instructions. Operation of the attraction will be resumed after the completion of all necessary procedures. We appreciate the understanding and cooperation of our guests during this opening period.

Guide Dogs


Trained guide dogs are welcome in most locations throughout Shanghai Disney Resort.

Overview of Guidelines

Guide dogs must remain on a leash or in a harness at all times. To ride attractions with your guide dog, please follow the same boarding entrance as Guests who use wheelchairs.

Due to the nature of some attractions, guide dogs may not be permitted to ride. At these locations, please ask a Cast Member about available options, including Rider Switch with a member of your party.

Additionally, guide dogs are allowed at most entertainment and Character Greeting experiences. For more information, please ask the nearest Cast Member.

Please note that Cast Members are not authorized to handle guide dogs.

Relief Areas

Limited relief areas are available for guide dogs when visiting Shanghai Disneyland and Shanghai Disney Resort. For information on how to access these relief areas, please ask a Cast Member.

Visiting Resort Hotels

Guests can also be accompanied by guide dogs in all common areas of the Toy Story Hotel and Shanghai Disneyland Hotel, except at King Triton Pool. Please check with the hotel Front Desk to inquire about the designated areas for guide dogs.

Find Guide Dogs