If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.
For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on July 25 and/or July 26, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding! Please travel safe and we look forward to seeing you soon!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon In-Fa, on that date. Communications will be made accordingly in a timely manner.
If you cannot visit the park in the next six months, you can obtain a refund. For guests who have purchased their tickets through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you can request a refund through the resort’s official app, and you will obtain the refund through the original purchase channel within 45 working days. For guests who have purchased tickets through other official channels, please contact the original ticket purchase channel to request a refund, or follow the instructions at the end of this notice.
For Other Resort Products and Services
For guests who have purchased a Disney Premier Tour Service, Early Park Entry Pass or other dated products and services for Shanghai Disneyland on July 25 and/or July 26, 2021 through the Shanghai Disney Resort Official Website, App, WeChat Account or the Resort Reservation Center, you will obtain an automatic refund through the original purchase channel. For guests who have purchased a dated product and service through other official channels, please contact the original purchase channel to obtain a refund.
Still Have Questions or Need to Contact Us?
Guests can also contact the Shanghai Disney Resort Reservation Center on: 400-180-0000 (Chinese Mainland) or +86-21-3158-0000 (Other Countries/Regions) for all enquiries. If the wait time of the hotline is long, we recommend you send an email to shdr.yuding@disney.com and leave your contact information, and we will process your email asap.
Thank you for your understanding! Please travel safe and we look forward to seeing you soon!
*In accordance with existing Shanghai Disneyland attendance management policies, if a date is forecast to be a ‘high attendance day’ based on government guidelines on maximum capacity and should require such action, Shanghai Disneyland reserves the right to block out all guests holding General Admission tickets, including guests extending their tickets due to Typhoon In-Fa, on that date. Communications will be made accordingly in a timely manner.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Welcome to Shanghai Disney Resort Official Website! Our Privacy Policy has been updated. Please read it carefully.
Shanghai Disneyland Transitioned to a New Reservation Phase Starting August 24, 2020
Shanghai Disney Resort is currently in a reservation phase that requires all guests, including Shanghai Disneyland Annual Pass holders and infants under 3 years old or under 1.0 meter in height, to make a reservation by submitting their visitation date and personal information to obtain a Shanghai Disneyland Reservation QR Code prior to their arrival at the park’s Main Entrance (Please note, Crystal Annual Pass holders must make a reservation in accordance with the Crystal Annual Pass Reservation Rules and Procedures). Click here for more details.
Shanghai Disney Resort is operating normally with enhanced health and safety measures in place. However, if you have purchased a dated ticket or have booked a room at one of the resort hotels, and your plans have changed due to the latest COVID-19 situation, please contact your original ticket purchase channel to arrange ticket changes or refund, or send your enquiries via email to shdr.yuding@disney.com or shdr.yuding07@disney.com, and you will be contacted by a representative from the resort to provide necessary support.
Theme Park Ticket or Service
Purchase Shanghai Disneyland tickets to discover a world of wonder filled with creativity, adventure and thrills for Guests of all ages.
The number of tickets available is limited. Tickets are valid only on specific date, or for Two-Day tickets, only on specific dates. Entertainment, ticket types, entitlements and prices subject to change without notice. Tickets are nontransferable and nonrefundable.
Any date marked "Unavailable" indicates that tickets are not currently available for purchase through this website at this time. Guests may still inquire about remaining tickets for these dates with our authorized trade partners or select another date.
Guests using senior tickets must be aged 65 and above on the day of their visit (One-Day ticket) or on the date of the day of their first visit (Two-Day ticket).
One-Day Ticket with Dinner Coupon Package Terms and Conditions：
General Information
1. The ticket included in this offer is a One-Day dated ticket. When purchasing tickets, guests need to select the visitation date from the applicable dates indicated on the validity period calendar, and can only enter the park on the day selected at the time of ticket purchase. The coupon included in this offer is a dated meal coupon. The redemption date must be the date selected at the time guests purchase the “One-Day Dated Ticket including RMB 88 Dinner Coupon” offer, and can only be used after 16:00 on the day of visit.
2. This offer can only be exchanged within the ticket’s validity period (stated above). The dated ticket can be exchanged twice by providing the product is of an equal or greater value, i.e., from Regular Plus to Peak. Eligibility is subject to availability, and date changes must occur 48 hours prior to 00:00am on the original date of the entitlement. If a ticket is of greater value, the guest must pay the difference in price through the Shanghai Disney Resort Reservation Center (Hotline: 400-180-0000 or +86-21-3158-0000).
3. “One-Day Ticket with Dinner Coupon Package – Child/Senior” can be upgraded to a “One-Day Ticket with Dinner Coupon Package – Standard” after paying the difference in price on-site.
4. The ticket and coupon in this offer cannot be partially transferred, partially changed, partially cancelled or refunded.
5. This offer is non-transferrable, non-cancelled, non-refundable, and the personal identification information registered at the time of purchase cannot be changed after purchase unless otherwise required by law.
6. This offer is only available in limited quantities.
Coupon Details:
1. The coupon of this offer is a dated meal coupon, and can be only used when purchasing a combo meal after 4:00pm during dinner service hour at one of the following Quick Service Restaurants within Shanghai Disneyland. The coupon can only be used once per transaction. The coupon cannot be redeemed for cash in whole or in part. Any additional charges must be paid by the guest. The coupon will be invalid once it is used, and the same coupon cannot be reused.
2. This coupon can only be redeemed during Quick Service Restaurant operation hours. For the applicable restaurant hours of operation, please refer to the official release on the Shanghai Disney Resort Official App. Due to capacity constraints, inclement weather, special events, safety, security or order reasons, or other circumstances, we may change the park operating hours or the opening hours of any restaurants in the park from time to time, temporarily close the park or any part of the park area, limit the number of people entering the park, and/or suspend or close any restaurants.
Applicable Quick Service Restaurants:
- Mickey & Pals Market Café
- Stargazer Grill
- Pinocchio Village Kitchen
- Tangled Tree Tavern
- Barbossa's Bounty
- Tribal Table
- Wandering Moon Restaurant
3. Upon the guest’s visit, in order to get the RMB 88 Dinner Coupon, guests must bind their park ticket to the Shanghai Disney Resort Official WeChat account by scanning their park ticket after they have entered the park. Guests can get the coupon by opening the Shanghai Disney Resort Official WeChat account, clicking through ‘Online Booking’ - ‘My Center’ – ‘Coupon Center’ – ‘Ticket Special’ to scan the QR Code at the back of ticket to get the coupon.
4. Guests can view and redeem the coupon in ‘My Coupon’ in WeChat ‘My Center’ and open the coupon to display the QR Code of the coupon when used in the applicable restaurant. Each meal coupon has one QR Code and can only be used one time. The coupon will not be replaced if lost or stolen.
Entry:
1. Shanghai Disney Resort is currently in a reservation phase, where all guests, including guests with a paid or complimentary ticket and Shanghai Disneyland Annual Pass holders, must make a reservation to obtain a Shanghai Disneyland Reservation QR Code via https://shdr.cn/df and must enter the park with a green Health QR Code, Shanghai Disneyland Reservation QR Code, prepaid ticket order and a China government ID card, or valid travel document.
2. Guests with disabilities are eligible to purchase this product with the same pricing as a child ticket/senior ticket by presenting a valid certificate or proof of disability. If a guest with disabilities wishes to purchase this product, the guest will need to contact the Shanghai Disney Resort Reservation Center (by calling 400-180-0000 or 86-21-3158-0000), or visit the Shanghai Disneyland Main Entrance Guest Services. When entering the park, the guest will be required to present the original copy of the valid certificate or proof of disability, as well as their valid China government ID card or travel document onsite.
3. Guests are required to provide their valid government ID/Travel Document/Passport information and their prepaid ticket order when entering the park. Guests who reserve a single ticket or a number of park tickets are required to enter the park with the rest of the ticket holders booked under their government ID during their first visit.
4. Guests under the age of 16 must be accompanied by a guest aged 16 or older to enter the park.